Customer Ratings & Reviews
- Model:
- WA50R5200AW/US
- SKU:
- 6322982
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.
This summary was generated by AI based on customer reviews.
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product great installation staff. Price was good as well
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Crieg, congratulations on your new Samsung Washer and thank you for taking the time to post your review. We are glad to see that you are enjoying your new product. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Bad install
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation never completed, had to hook it up myself
No, I would not recommend this to a friendWasher mashing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer machine not good at all for washing clothes
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with getting the best performance from your Samsung Washer. I would like to provide you some information on our best practices. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Thank you for choosing Samsung. ^Brad
- Cons mentioned:Reliability
Dont buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just under two years and it stops everytime and throwa an unbalances code
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand it's essential to have a working washer for your laundry needs, BriandB. Let us help you with your Samsung unit.
I recommend checking the link below to troubleshoot your washer that stops unexpectedly.
https://www.samsung.com/us/support/troubleshooting/TSG01203022/#washing-machine-stops-unexpectedly
You may refer to the link below for steps to fix the shaking/unbalanced washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
I've also included a guide to learning the best laundry load size for your Samsung washer for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145085665) to help our team pull up your information when you message us.
Thank you!
-Angelica
- Cons mentioned:Spin cycle
Crap
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I truly hate this washer. Every load takes an hour or longer and my clothes dont come out smelling clean. I've used several different pods and still smells meh.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your honest feedback, and we hope you are in good health. We are saddened that your clothes don't come out smelling clean. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared a Samsung link that will help address your concern with the odor in the washer and your clothes.
Samsung washing machine or laundry smells bad:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144691313
Leo
You have to be tech savy in order to operate.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We can barely operate even after reading the instructions several times.
No, I would not recommend this to a friend- Cons mentioned:Agitator
Poor Rating for Samsung Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer ever. Does not put enough water in the machine to get the clothes clean. Clothes are all tangled when cycle ends.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi John,
When doing laundry, our goal is to have our clothes clean and smell good with our washer's performance.
Here is a link to "Samsung washing machine water fill issues": https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water
I also shared this link about "Clothes are not clean after washing in Samsung washing machine": https://www.samsung.com/us/support/troubleshooting/TSG01108627/
You may also refer to this link about "Get cleaner clothes with your Samsung washing machine": https://www.samsung.com/us/support/answer/ANS00084866/
How to use detergent in your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00031847/
The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/
How to properly sort and wash your laundry: https://www.youtube.com/watch?v=R0HWsqn2ANo
Laundry is tangled or wrinkled after washing: https://www.samsung.com/us/support/troubleshooting/TSG01218323/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145238537), which will help our team pull up your information.
Have a great day.
Melardo
Apparently normal for them to get unbalanced?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage! So i have had this unit for a little over a year. It worked great till every load gets unbalanced and it sounds like its gonna rip its self apart. Called Geek squad because i bought a warranty and they are gonna replace the "tub rods." The mans explanation is that its a "Samsung" and they all do this and there is nothing to be done about it if the rods don't fix it. What kind of BS is that. If these rods don't fix it this thing is going on Craigslist.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your use of our washer for your appliance needs, Dpunchjr. We are here to help you with your Samsung unit!
If the washer is unbalanced, you will likely find that it does not wash or spin as well as it should. Fortunately, it is relatively easy to balance a washer.
To get your washer calibrated, I recommend you visit the user manual below on page 28 for reference:
https://downloadcenter.samsung.com/content/UM/202209/20220916172900202/WA54R7200A_TSE_UM_DC68-04037J-02_EN.pdf
Another information will help you get the best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
To help you level your washer, you can utilize this link below:
https://www.samsung.com/us/support/answer/ANS00051342/
If you have further questions or inquiries, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145029586 to help our team pull up your information.
Thank you, and stay safe!
^Chrystel
- Pros mentioned:Cleaning performance, Ease of useCons mentioned:Agitator
Nice Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't use much water, but seems to get the clothes clean. You can always get more water with the DEEPFILL setting. I like the fact that it doesn't have an agitator post. The bottom moves different from the sides. It seems to agitate the clothes a lot. This washer is is well built and easy to use.
I would recommend this to a friend Not worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel as though this washer does not fully clean my clothes. I work in a restaurant as a bartender and I have to wash twice sometimes to get them clean. I am not impressed with this washer at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Congratulations on your new Samsung Washer. I se that you have some concerns with how your unit is washing and would like to make sure you are getting the very best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Thank you for choosing Samsung. ^Brad
HORRIBLE MACHINE, HORRIBLE CUSTOMER SERVICE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this machine 0 stars I would. TERRIBLE. It is less than 3 months old and we've had to call to have it serviced 5 times. It does not drain properly. If you put more than 1/4 of a load in here it unbalances. So I hope you enjoy doing what should be one load of laundry in 5 or 6 loads instead. THE WORST MACHINE EVER. AVOID AT ALL COSTS!!!!!! Did I mentioned it takes HOURS to make an appointment through Samsung. The only good thing about thing about this machine is that I look forward to the day that I can take a sledge hammer it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Washer and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142901503. We thank you for being a part of the Samsung family. ^Brad
- Pros mentioned:Capacity, Noise levelCons mentioned:Spin cycle
Fairly good washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this washer from Best Buy because our front loading washer went out. So far it’s a pretty decent washer, large capacity, very quite. The only problem I’ve found is that when it has finished the spin cycle it leaves the clothes very wet. A normal load takes more than an hour and a half to get fully dry. My front loader took no more than 60 min to dry. I have tried to use the highest speed for the spin cycle, but to no avail. This washer is high efficiency, which means it uses less water, but the money you save on water is more than doubled in electricity cost.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks so much, Bill, for sharing your experience with this washer. We appreciate your feedback. ^Jecca
Awful
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm so irritated with this set. As soon as they delivered it we did a test run and you can hear squeaking as well as metal on metal colliding all the time. I have Geek Squad protection, but when I tried to use it they told me to call Samsung that they wouldn't deal with it while in the first year because it still has a manufacturer warranty. Samsung said it would be 6 months just to send someone to look at it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out. We appreciate you informing us that you can hear a squeaking sound and metal colliding when you run a test run after your Samsung washer was delivered. We apologize for the inconvenience this may have caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung washer is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
https://www.youtube.com/watch?v=SknGZKLd9AY
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/WA50R5200AW/US
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144752312
Thank you, and stay safe!
-Angelica
Go to Lowe’s or Home Depot
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Go to Lowe’s or Home Depot Worst experience ever getting an appliance delivered and installed. First 3rd party company came and broke one my values and had to call a plumber to come out and repair then delivery service would not accommodate and come back and install and haul away old washer so I just have a washer setting in my garage please go to another store to purchase your major appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your overall delivery and installation experience of this Samsung washer.
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Delivery install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washers really good! But the delivery guys did not know how to install the washer though! I just wasted buying there total tech membership for $200! Told my wife that the valve was leaking and they could not install it. After i got done with work, i checked the valve and there was no leak. Got me really irritated!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us about the installation of your Samsung washer. We apologize for any inconvenience this may have caused you. It's not the experience we want you to have with one of our products.
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
When you message us, give them this number (1144824869), which will help our team pull up your information.
Thank you!
-Angelica
Can't wash on anything but cold water-- AVOID!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since we bought this water heater we have struggled with getting it to wash in even warm water. I have finally discovered that even on the highest water temperature setting, it adds only a minimal amount of hot water and fills almost completely with cold water. On anything less than the highest temperature setting, it fills exclusively with cold water. I wish we had never bought this washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Richard,
Thank you for bringing this to our attention. We appreciate you informing us that you have struggled with getting your Samsung washer to wash in even warm water. It adds only a minimal amount of hot water and fills almost entirely with cold water. We apologize for the inconvenience this may have caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung washer has water fill issues.
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
The link below contains information about using the Deep Fill feature on your Samsung washer for reference.
https://www.youtube.com/watch?v=Vc3cVLeaPHw
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/WA50R5200AW/US
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144752255
Thank you, and stay safe!
-Angelica
Bad out of the box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately it was bad out of the box. Had to return it and got an lg from an appliance store close by
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mstjo,
Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
Melardo
- Cons mentioned:Reliability
samsung washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a very bad washer didn't last me even 2 years do not purchse!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
We apologize that your experience with the washer was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
We like to inquire further on how and what exactly happened.
If you could please reach out to us directly on the following options
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144882331) when you message us to help our team pull up your information.
Have a great day.
^Charles
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I felt it was not given enough water and was not turning enough to clean my cloth
I would recommend this to a friendBrand response from Samsung
Posted .Hello Jack,
Thank you for sharing your review of our Samsung washer. We’re sorry for experiencing the issues with the washer especially for not cleaning your clothes due to lack of water. let me help you with these links.
The Samsung washing machine water fill issues
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
The clothes are not clean
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Please feel free to reach out using the following options with any further comments, concerns, or suggestions you wish to share.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144908051) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
- Cons mentioned:Balance, Spin cycle
Not happy with purchase of WA50R5200AW/US
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this for a few years now. Initially, we found that the cleaning was not to the level expected. Residue was found on clothes. We have to manually scrub items before washing if there are simple spots that would be cleaned on our old machine with an agitator. The washer also retains bleach and releases on clothes in the next load. We have had to move to a routine where we wash white clothes after using bleach on towels or otherwise. This has reduced but not eliminated incidents. My son and daughter have lost a few outfits and weren't too happy about it. Now the washer will not spin correctly. It is always unbalanced as if a suspension rod or spring are broken or damaged. We don't abuse or overuse our appliances. We are only a family of 4. This unbalance detection causes the washer to continuously fill with water and spin. This routine will go on for hours if left unattended!!! Fill with water, agitate to try to balance level, spin, detect unbalance, then fill with water again. My water bill has gone up because of this. I have run cleaning procedures per the manual and otherwise. The algorithm for balancing is horrible and needs to be fixed. There is no reason to repeat more than 1 time! Try once and then notify operator to manually balance!!! One other thing... There is a 'spin only' cycle. This cycle will add water if the washer thinks a load is unbalanced. I don't think the definition of 'only' is enforced here.... It is frustrating to walk in and yet again the washer is adding water when set to spin only. I'm trying to be fair with a 2 star review, but I would give it 1.5... Between poor and fair. My guess is this washer has cost me significantly more with damaged outfits and extra water than other models and manufacturers. I'd spend money to try and fix this, but with the other problems, our money is probably better spent moving to another manufacturer...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your washer.
Here is a link for troubleshooting steps for your washer that is not cleaning clothes; kindly click the embedded words.
Clothes are not clean after washing in the Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/?msockid=08e6a45904c26b1f3477b061055f6aec
Here is a link for troubleshooting steps for your washer that won't spin and is unbalanced; kindly click the embedded words.
Samsung washing machine won't spin or won't stop spinning.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/?msockid=08e6a45904c26b1f3477b061055f6aec#make-sure-the-washing-machine-s-drain-hose-is-installed-correctly
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147803601) to help our team pull up your information when you message us.
Thank you.
-Ricardo