Customer Ratings & Reviews
- Model:
- WA50R5200AW/US
- SKU:
- 6322982
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity
Good washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer wife likes it better than the Maytag it replaced
I would recommend this to a friend - Pros mentioned:Noise level
Happy washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great size love the deep wash and very quiet
I would recommend this to a friend - Pros mentioned:Ease of use
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer. Love all the features. Easy to use. Gets clothes clean, energy and water efficient.
I would recommend this to a friend - Cons mentioned:Reliability
Run Away from this!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So much promise, yet so disappointing. Works great for a few months then the springs start to stretch and turns the spin cycle into a bumper car. You will spend time and money getting these replaced. It will work great for about a month then you will begin to notice that it will take several rinse and spins to find balance before eventually turning into a bumper car again. I truly recommend purchasing a home warranty that covers appliances. So far I have had to file 4 claims for service on this thing. I honestly would lose sleep at night due to immense guilt if I ever told anyone, even someone I didn’t like to buy this contraption. Everyday I wish for it die so that I can get it replaced with another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Justin,
We understand your disappointment with not having the best experience with your washer. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your washer.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149252067) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Noise level
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek design, lots of features, very quiet, power boost wash feature for cleaning stains
I would recommend this to a friend - Cons mentioned:Agitator, Balance
Constantly go off balance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst washer I have ever owned. I would prefer to go to the laundry mat to wash and that's saying a lot. It constantly goes off balance and the rinse cycle keeps running. I've had to take the clothes out of the washer, ring them out, and then place them in the dryer. This is not a high efficiency washer since it's wasting so much water and electricity. I should have went with my first instinct to buy a Maytag front loaded washer. Now I live with regret, frustration, and will probably spend another $1k+ on a new washer machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello lesliegee,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having issues with your washing machine as it constantly goes off balance and the rinse cycle keeps running. I'm sorry to hear that this washer is using too much water and electricity. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000997/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01002001/ and click "Washing machine displays an error code" if your washing has an error.
Please also be advised that your washing machine is Energy Star Certified.
I also recommend you check this link https://downloadcenter.samsung.com/content/UM/202108/20210813081226318/WA54R7200A_DC68-04037J-00_EN_CFR_MES_R_140920.pdf for the user's manual. Just go to pages 51-59 for the troubleshooting guides.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144370563.
-Noraina
- Pros mentioned:Cleaning performance
Speedy Cleaning
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new washer. Very efficient and fast cycles!
I would recommend this to a friend Samsung Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I saw the amazing deal on their Samsung Washer, and my old one had just broken down. I couldn’t resist it! The purchase process was seamless, and when I went to pick it up, everything went well. I was in and out so conveniently & the reps were very friendly.
I would recommend this to a friend- Pros mentioned:Cleaning performance
NOT WORTH IT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is very deep and washes well. However, once the manufacturer warranty wears out, it is very costly to repair. The suspension rods are SUPER sensitive and wear out after one year. Its cost $124 just to have someone come out and look at it. This DOES NOT go toward the repair cost. DON'T WASTE YOUR MONEY ON PURCHASING THIS PRODUCT.
No, I would not recommend this to a friend - Pros mentioned:Capacity
Very pleased with performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so far. Washes large loads and bedding easily
I would recommend this to a friend - Pros mentioned:Ease of use
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was good product. Easy to use washer machine. Good quality.
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy to use save energy has alarms perfect cycle
I would recommend this to a friend - Cons mentioned:Reliability
Find a different one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a couple years and then last year or so had to call service so many times cause it kept giving an unbalanced error. They replaced parts etc and still issues. Now need a new washer because the warranty ran out…
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Thomas T,
We recognize the difficulties you go through with your experience with the Samsung washing machine model. Let us help you with it.
I have shared a Samsung link below that can with your experience. The link has an embedded video which we recommend watching from the beginning to 01:22. The link also has five major steps, with each step having sub-steps with hyperlinks that can also help with your experience. You may skip steps for front-load washers as they do not apply to your washing machine model.
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146743572 to help our team pull up your information.
Leo
- Cons mentioned:Agitator, Spin cycle
Do not spend your money on this washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really bad washer after a few years the machine spins out of control and it shakes and leaves your clothes soaked because it stops. And I am not The only one with this issue my sister bought the same one and is having the same problem. I DO NOT RECOMMEND THIS WASHER!
No, I would not recommend this to a friendBrand response from Samsung
Posted .RamonD, a washer is one of the household's most relied appliances. Let's ensure your unit is in tip-top condition.
The link below will help you ensure the washer does not shake violently and learn more by checking the hyperlinks and watching the embedded video.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148087131) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Capacity
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Working as promised. The 5 Cubic feet makes such a difference.
I would recommend this to a friend Lovely
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought works great. I been having for 4 years and still going strong never have a issue
I would recommend this to a friend- Pros mentioned:Cleaning performance
works as advertised.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.working /cleaning well. New to us as we have always had an agitator in past. so far very happy with this buy.
I would recommend this to a friend - Pros mentioned:Noise level
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice machine and runs quietly and has different cycles. Love it
I would recommend this to a friend - Pros mentioned:Cleaning performance
Good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have two years with my washing machine and it works very well
I would recommend this to a friend - Pros mentioned:Noise level
Great Features
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Operation is quiet and the washer has great adaptability for various type loads
I would recommend this to a friend