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Customer reviews

Rating 4.5 out of 5 stars with 4671 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 4,671 reviews
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected, Samsung has great products. Very spacious, no agitator and several options for washing your laundry. One tip I’d give, make sure to balance out your load or it will error out. Happened to me in the beginning when I washed a blanket by itself.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 4 out of 5 stars

    Usage and performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, performance is as expected. Pretty straightforward, self explanatory. Got an affordable deal!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Thoroughly Cleans & Spins Quietly

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love our washer. It can hold larger loads than our previous washer and deep cleans like no other.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great for quilts!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is easy to operate and has all the cleaning options my heart desires. I wanted the big tub as I am a quilter and want to be able to wash king size bed quilts on gentle cycle. It meets my needs well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently had to buy a new washer and dryer after many years. After reading and research, went with the Samsung series. Great features, easy to use and great size! You can really fill this thing up. No complaints or regrets. Would definitely recommend this.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 3 out of 5 stars

    Very roomy washer.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer really holds a lot. The drum is really big. The only thing you can not wash multiple blankets. Even if it's a small comforter and you want to add another small one don't! It does not spin all the water out. You'll have to wash one at a time. Otherwise it washes well.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate the review about the washer's washing performance, CarolineC.

      Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).

      Thank you.

      -Angelica Samsung

  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Very pleased with this washer!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge capacity. Very pleased with the efficiency of water usage. Love the glass lid to see inside. Like the pre-sets, but also the ease of changing settings on my own. LOVE the countdown timer to know how long my load has left....very helpful feature.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Excellent Low Cost Alternative

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So many fancy washers are coming to the market but let's face it, if you just want something that washes well, without fuss, consistently and is simple to operate, you can save up to $1000/ per washer-dryer easy by choosing this one. Very happy with the choice!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to this machine from a 1990s Maytag. This washer is 2x the capacity of my hold machine and I am in heaven! The first load I ever washed smelled so good. I think because it was the cleanest it has ever been. I highly recommend this washer!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend this washing machine!! Easy to use and does a great job of cleaning everything. I especially love the extra large tub. Used to take 1-3 loads to wash all of our bedding and blankets… now all it takes is 1!!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Great washer for large family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is able to wash large loads and still effectively clean them as if they wete smaller loads. This washer is able to decrease my weekly loads for a family of 5 from 6 to 3 or 2 depending on items. I am so happy u purchased

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    A washer is not just a washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previous washer was 15 years old. A lot has changed in washing technology. A washer is not just a washer anymore. The absence of the aggitator makes a roomier drum & a roomier drum allows for a bigger load & a cleaner wash. I actually have to look for more clothes to make a load. The technology of the wash cycle is amazing. No matter which cycle you use, it washes to perfection. After reading the manual, I've discovered I've been incorrectly washing for years ; didn't know there was such a thing. Perhaps it's the excitement of having a new washer but now I look forward to washing.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Spacious, efficient washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5.0 Cu. Ft. of washing space is pretty darn good. Not as water friendly as a front loader, but it doesn't smell after so that is a plus in my book. Clothes do seem to come out just as clean as our old front loader that died. Price is right as well. Only downfall is that it doesn't seem to remember what temperature you set like our old Samsung washer. So if you wash clothes on cold, you have to reset the temperature every time you turn the machine on. Maybe there is a memory feature I haven't figured out yet (or read about) so not gonna deduct any stars, especially for something trivial like that.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there, Chuck. We are so excited to hear that you're getting great use out of your washing machine. Here is a link that will help you better understand the temperature and cycle settings that are offered on this unit (http://bit.ly/2kow6d8). We hope you find it beneficial and thank you for choosing Samsung for your laundry needs. ^Lo Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung Top Loading Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy delivered the washer with fast and efficient service and removed the old washer. The Samsung top washer works well for a family of 4 and a dog. The washer is more then adequate to wash bigger loads for our family. Easy to use with different washing settings. I especially like the quick washing modes and how you can set the water level. Transitioning from a front load washer to a top load washer was a plus. Best Buy membership also extends the warranty on the washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a frontload washer. Very quiet, large capacity, all around excellent machine.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 4 out of 5 stars

    Great washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly. Very efficient. Would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Love My Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new Samsung washer. It is digital and easy to understand and use. It cleans as expected too. The best part of of this machine for me is that it is quiet! I can’t wait to get the matching dryer to complete the set.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    New washer for the first time in 13 years!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so exciting getting a new washer that actually works! I love it. Plenty of room to wash blankets, I love that it adjusts the water level based on how much I throw in there. It even has a cool feature of a water jet to presoak.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Spin cycle

    Rated 2 out of 5 stars

    Regretful Purchase

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am actually not completely satisfied with this product. It took me a while to get accustomed to using it since everything is so heavily calculated with this model. However, I personally think it is just too darn slow. Regular wash cycle setting is 30 minutes which is pretty long to begin with. But even that time changes once you start adjusting the features like number of spins, rinses or how much agitation you want and then the machines calculations of the weight capacity for your clothes. The time can go well up to almost 40 minutes per wash. Which seems like an eternity and not really 30-40 minutes. Not to mention if you change the settings to another type of wash. Those numbers are well over an hour per load. We are a family of 4. On average, if I am only washing my clothes (1 person) that day, say 3- 4 loads of clothes, then all the sheets and towels. Starting at around 9am I am finishing up around 11pm. It takes me literally all day to wash based on how this machine functions. That is way too long to wash 1 load of clothes and the amount of water being used is ridiculous. The only one good thing I have to say about this purchase is that the drum capacity is huge. It holds a lot of clothes, pillows and it can also wash the largest/thickest comforters without any issues. Initially that was the selling point for me. But I honestly regret this purchase. I wouldn't recommend this model or size.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Washer. We are excited to be your choice for your laundry needs. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Trust in Samsung Washers restored

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 2nd Samsung washer, and we were very hesitant in buying a other Samsung. Our first was several years ago when the Samsung washers had the issues with the tops blowing off. We also were heaitant about buying a washer without an agitator and did lots of research before choosing this washer. First, understanding how to use the washer with the various load options and water temperature and other possible options was very easy. Most importantly the clothes come out clean.

    I would recommend this to a friend