Customer Ratings & Reviews
- Model:
- WA50R5200AW/US
- SKU:
- 6322982
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.
This summary was generated by AI based on customer reviews.
Awful Washer, Samsung Does Not Honor Warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer provides cold water went set to warm. I have spent hours and hours with Samsung support trying to get my washer fixed or replaced and they do nothing. STAY AWAY!
No, I would not recommend this to a friendMotherboard went out after on year!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Motherboard went out after on year! Washer only has a one year Warranty and a motherboard cost 500 dollars. I would not buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rob,
We want to help you fix the motherboard of your washer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: ttps://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145911785) to help our team gather your information.
Have a great day.
-John
Don't buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After two years this washer has stopped working properly. Now it takes me all day to do one load. I have to rearrange the wash so it doesn't go off balance. Never again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Wendy,
Thank you for reaching out. We appreciate you taking the time in sharing your experience with your washer. I'm sorry to hear that it takes you all day to do one load as your washing machine stopped working properly. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000997/ to guide you on the issue. It has the step by step instructions on what to do if your washer runs way too long.
You may also check this link for the https://www.samsung.com/us/support/answer/ANS00061937/ for the cycles, settings, and features of your Samsung washing machine.
Another link that you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, videos, links, and other resources that you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144216427.
-Noraina
- Cons mentioned:Balance
Not the greatest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's not working , it constantly is unbalanced. Not matter what settings. i have gone by the products book
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AgentDean23,
It is a pleasure to hear from you. We apologize that your load washer excessively goes out of balance. I understand that this experience is not ideal.
To ensure accurate weight detection by the washer, ensure the washer is calibrated correctly.
Visit the User's Manual on page 28 to run a Calibration:
https://downloadcenter.samsung.com/content/UM/202207/20220715160119695/WA54R7200A_TSE_UM_DC68-04037J-02_EN_CFR_MES_R.pdf
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
The washing machine shakes, vibrates, or is noisy:
https://www.youtube.com/watch?v=ywOrH59K9Rw
The best laundry load size for your Samsung washing machine for reference:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144824686, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Broken in 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in 3 years. Suspension rod is broken in less than 3 years
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ashama,
We want to speak with you directly to provide better support for the repair of your washer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145947593) to help our team pull up your information when you message us.
Have a great day.
-John
Total Tech support is a sham
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this machine a couple years ago and now it stopped working and don’t be fooled by total tech support because they still charge for everything
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mutty,
Thank you for reaching out. We appreciate you taking the time to share your feedback. I'm sorry to hear that your Samsung washing machine stopped working. I understand how important it is to have a working washing machine. We would like to help you with this.
I am providing this link https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F&tabOrder=index.html%2Ctroubleshooting_guides%2Canswers%2Csupport_videos%2Cresources%2Clinks%2Cfaqs&verticalUrl=index.html to guide you. This has all the troubleshooting steps, answers, videos, resources, and links that will help you with the issues you're experiencing on your washing machine.
I also recommend you check this link https://www.samsung.com/us/support/service/warranty/WA50R5200AW/US for the warranty information of your washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144200965.
-Noraina
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had for 2 years and now every load shows an unbalanced load message. Takes hours to do a load.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for your review. Our sincere apologies that your washer comes out unbalanced and takes too long to finish a cycle. We appreciate all concerns that help us understand how to improve our products and services.
To ensure accurate weight detection by the washer, ensure the washer is calibrated correctly.
Visit the User's Manual on page 28 to run a Calibration:
https://downloadcenter.samsung.com/content/UM/202207/20220715160119695/WA54R7200A_TSE_UM_DC68-04037J-02_EN_CFR_MES_R.pdf
The washing machine shakes, vibrates, or is noisy:
https://www.youtube.com/watch?v=ywOrH59K9Rw
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00061937/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144843156, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NEEDING TO REPLACE SUSPENSION RODS AFTER 2YRS WITH TEH WASHER
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AdrianaP,
We want to speak with you directly to provide better support for the replacement of the suspension rods of your washer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146033579) to help our team pull up your information when you message us.
Have a great day.
-John
Broke just after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer lasted just past my warranty, slightly over 3 years, and then the balancing rods went. Samsung wont fix it and its costing almost as much to repair at it was brand new. I dont usually have issues with Samsung products but this one sure got me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Louis.
Our team appreciates your patience as you deal with the issue you're experiencing with your washing machine balance.
Your observation is highly appreciated, and we will work hard to continue improving our products and services.
To get the best results when you're doing laundry, you must consider the weight of each load you're washing. Small, heavy items can overload your washing machine and dryer just as much as large, lightweight items. Overloading your washing machine or dryer can reduce the cleaning performance and cause other issues with your appliances. Because of this, you'll want to ensure you're adding your clothing and other items in the best way possible. Please link below.
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144885319) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crap- will never buy Samsung again. 2 years old and have to replace it because the cost of the repair is more than the washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Monroe.
We apologize that your experience with the Samsung Washer was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Reference Number: 1144768598
Have a great day.
Melardo