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Customer reviews

Rating 4.5 out of 5 stars with 4671 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 4,671 reviews
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    So quiet!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a quiet washer and this one is . Sometimes you don’t know if it’s still working or finish. Even at medium spin the clothes come out almost dry. Easy to handle.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, many setting options, and holds a large load of laundry. I couldn't fit my queen comforter in my last washer but this one handles it with no problem. Seems to be a great washer for the price!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're very pleased to hear this washer is fulfilling all your needs, Taw718! Thanks so much for the 5 stars. ^Jecca Samsung

  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent equipment easy to use not noisy is big to put a lot of cloths

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Reliability

    Rated 4 out of 5 stars

    Good Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer, does the job. This is the 2nd washer; the 1st one went out 1.5 years. Exact same model.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can i say, the wife loves her new washer. Very large capacity and quiet. As it turns out, my Mother in law has the same one. She loves hers too.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washing machine. It does a great job and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Solid purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the Samsung 5.0 Cu. Ft. Top Load Washer for a few weeks now, and it's been a game-changer. The Active WaterJet feature is fantastic for pre-treating stains, and I've noticed my clothes come out cleaner. Its high efficiency ensures I'm using less water, which is a win for both my bills and the environment. The only minor gripe? It took me a bit to get used to the controls. Overall, a solid purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great washer. Easy to use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and it does a great job washing. Fast delivery and excellent installation. Be sure to run the calibration in the beginning. Happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great for large family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet. You can do very large loads. Only issue is it takes longer to wash than older washers

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Best choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New to me. So far has done everything we wanted. A little more complicated than mechanical but we are on a learning curve. Quiet, and spins so well hardly need drying.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the large capacity and water efficient design. Easy to use, control panel is simple.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    We're still happy with it, after a month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, huge capacity, plays cute music when cycle is over. Much nicer than our previous washer. The glass lid is nice, but for better visibility, apply Rain-X on the underside.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Balance

    Rated 3 out of 5 stars

    It’s okay

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but it gets unbalanced pretty easily and requires being unplugged to unlock and rebalance. It can be irritating at times. I’m not a huge fan for the price but it does work well to clean larger loads.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      AmyR, Let us get you some details on keeping the washer balanced.

      After balancing the washer, ensure to secure the locking nut tightly.

      For more details, please see the video at the 3:40 "Level your washer" section.

      How to get your home ready for your Samsung washer delivery
      https://www.youtube.com/watch?v=hGdhHN1O6xw

      Here is a link for more details when loading your washer.

      Load your washer
      https://www.samsung.com/us/support/answer/ANS00080262/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1145971060) to help our team gather your information.

      Have a great day.

      ^Charles Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the same model in 2018 for my dad and they loved it so when it came time to replace mine I bought the same ones. It ended costing a little more but I was able to get best buy to price match standards and appliances (in store) so I got the set for about $1200 including the 3 needed parts/cords. Without getting it price matched it would come close to about $1400 with the needed cords. My dad has used his since 2018 and it’s worked amazing with no complaints. I love how big it is to wash bedding. I love it so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Very quiet. Pleasing apperance. Great value

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for our rental and I needed a large washer for towels and bedding and it holds a lot. It is easy to use and I also bought the dryer to get the large load all cleaned at once.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is very good. The two fellows that delivered and installed it were EXCEPTIONAL. Very friendly and knowledgeable. They worked quickly and competently. I was disappointed when I presented my Best Buy card at the store and told it had been cancelled for lack of use. They of course quickly approved another one but that goes as a mark on ones credit score and I didn't appreciate the cancellation of my original card.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 4 out of 5 stars

    Nice washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is very nice and big inside. It’s quiet and the top lid does not slam it goes down on its own slowly. The only thing is it does not have a hand wash cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Mom loves her new washer. Big bin and washes very well. Excellent instructions on delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Cool washer!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow...nice washer easy set up and quiet love the little tune to let you know that the laundry is done!

    I would recommend this to a friend