Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 4,670 reviews
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    AWESOME!!

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer!! Absolutely incredible, zero issues, easy to use, clean, and super quiet! Cannot be happier with Samsung and the washer/dryer unit they created. Definitely would recommend this model!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great Washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Very quiet. Pleasing apperance. Great value

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 2 out of 5 stars

    HE top loader not what it's cracked up to be.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having this machine for a few months I really have come to dislike it. I previously had a Samsung front loader which I switched to a top loader because I was sick of constantly cleaning it so it wouldn't get the front-loader musty smell and where it was wasn't convienient to have the door open all the time (but we did). This machine fit in the space much better as it isn't as deep as a front loader. It has a really big tub and isn't hard to get to the bottom of it. I wish I would have gotten one with an agitator and not the impeller as it seems the clothes don't move as much as they should. In the "normal" cycle it doesn't use enough water. Plus you can't use the "deep fill" option in the normal cycle. So I have to run the active jet to dampen the clothes before starting the cycle to make them heavier so it'll use more water. On the opposide end, the bedding cycle uses more water than it should and then the sheets will "balloon" with air because there isn't an agitator to keep them tumbling down. I have to stop the machine to push the sheets under the water. On the plus side it's very quiet and it balances very well when it spins. On the down side I feel like I have to babysit the machine to be sure my clothes get clean.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Tony,

      Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the washing machine not filling enough water. Usually, this is due to load size and cycle type are the best places to start solving any of these problems. Don't worry we will surely notate your feedback about this matter.

      I highly recommend checking on these basic troubleshooting steps:
      Cycles and settings:
      https://www.samsung.com/us/support/answer/ANS00061937/

      Recommended load size:
      https://www.samsung.com/us/support/answer/ANS00080262/

      Samsung washing machine won't spin or won't stop spinning:
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/

      The washing machine does not fill with enough water:
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/

      The washing machine smells bad:
      https://www.samsung.com/us/support/troubleshooting/TSG01108629/

      Clothes are not clean after using the Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/

      You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
      https://www.samsung.com/us/support/answer/ANS00030150/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/WA50R5200AW/US

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144454727

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 5 out of 5 stars

    Samsung 5.0 Cu Ft Top load washer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has performed excellent. The important aspect is that my wife loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    great machine.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone loves this machine. Incredibly silent. The water filling is the loudest thing on this machine. Does a great job. Much bigger capacity than I expected! Probably going to need a bigger dryer now.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Samsung washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extra large capacity washes large amounts of clothes at one time quiet washes bedding comforter as well-love this washer

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Wonderful washer!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Works great gets clothes very clean and very quiet!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Solid purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the Samsung 5.0 Cu. Ft. Top Load Washer for a few weeks now, and it's been a game-changer. The Active WaterJet feature is fantastic for pre-treating stains, and I've noticed my clothes come out cleaner. Its high efficiency ensures I'm using less water, which is a win for both my bills and the environment. The only minor gripe? It took me a bit to get used to the controls. Overall, a solid purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great. Very quiet and with large capacity. One nice feature is a reminder about using the self clean function, it has made difference in keep the washer look great

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great for my family of 6!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that this washer has a feature that allows water to run to rinse the detergent cup. The washer is quiet and fits my king size comforter with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    You have to Get This One

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing machine. Huge capacity, with no center agitator. This is perfect for our family, and can handle comforters with ease. Music matches other Samsung appliances we own, which is fun.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the large capacity and water efficient design. Easy to use, control panel is simple.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Easy to use, works perfect

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet can fit a king size comforter, sheets and pillow case with a throw blanket in one wash.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Balance

    Rated 3 out of 5 stars

    It’s okay

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but it gets unbalanced pretty easily and requires being unplugged to unlock and rebalance. It can be irritating at times. I’m not a huge fan for the price but it does work well to clean larger loads.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      AmyR, Let us get you some details on keeping the washer balanced.

      After balancing the washer, ensure to secure the locking nut tightly.

      For more details, please see the video at the 3:40 "Level your washer" section.

      How to get your home ready for your Samsung washer delivery
      https://www.youtube.com/watch?v=hGdhHN1O6xw

      Here is a link for more details when loading your washer.

      Load your washer
      https://www.samsung.com/us/support/answer/ANS00080262/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1145971060) to help our team gather your information.

      Have a great day.

      ^Charles Samsung

  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Reliability

    Rated 4 out of 5 stars

    Good Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer, does the job. This is the 2nd washer; the 1st one went out 1.5 years. Exact same model.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Wonderful washer - does everything we need

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this after my 20-year-old washer finally stopped. Washers have changed dramatically since I last purchased. I was nervous about all the bells and whistles and knowing what I needed and didn’t. This washer performs extremely well and we are very pleased. It is super quiet - I often have to go look at the lights to see if it is still running. I LOVE the tune for end of cycle rather than the traditional buzzer. Everything comes out clean, and my water bill was half this month - can’t be sure yet but I have a feeling this washer is part of that. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Quiet

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although we have owned it for just about one month, we can rate it excellent. It is quiet during use. It is uncomplicated and easy to operate. It washes the clothes well, and makes doing laundry easier.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We couldn't be more happy for you, ZZZZ! We hope you keep loving this washer for a very long time. ^Jecca Samsung

  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great W/D Combo

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite, easy to use, easy to setup, and does an amazing job.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    So quiet!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a quiet washer and this one is . Sometimes you don’t know if it’s still working or finish. Even at medium spin the clothes come out almost dry. Easy to handle.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great washer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can i say, the wife loves her new washer. Very large capacity and quiet. As it turns out, my Mother in law has the same one. She loves hers too.

    I would recommend this to a friend