Customer Ratings & Reviews

I have had the washer for about 3 weeks and I like it so far. I had cone from using a front load washer, so it took a couple of loads to get used to the difference in loading clothes. For comforters or other puffy items, I've found that it works well to use the Waterjet to soak the very top and then run the load...this way the entire thing gets wet and can get a good cleaning. Everything I wash comes out smelling so fresh and clean!

We love this washer, we hated our front loader we had before

Love the size. Need to tweek the settings or your was will take over 2 hours. I just use the speed wash now does a good job.

I regret this purchase. Our old Kenmore front-loader that had worked so well for 16 years finally wore out and we had to replace it quickly. Reviews for this washer were great. Here is what I have found: 1. The washer does not remember your favorite settings (we have two - one for things like linens and towels and dog beds that we wash on hot, and most of our clothes that we wash on cold). So you have to spin the dial and reset ALL the settings every single time you wash your clothes. I have kids. This is a huge pain. I put little blue stickers next to what they should set for cold, and what they should set for their towels. I shouldn't have to do this. The standard setting is one rinse. Who wants only one rinse of soap from their clothes? I do 3 rinses and there is sometimes remaining soap, and I do not use a lot (half a small scoop) 2. The soap dispenser dumps the soap onto one section of clothes with an initial 30-sec burst of cold water no matter what the settings. Our old washer mixed the soap in the basin below the clothes so nothing got hit with clumps of soap. This is especially problematic for black shirts, fleece jackets and jeans. 3. The middle "Warm" setting means "Hot." There is only hot and cold with this washer. It stinks. This means that even though powder detergent (with baking soda and vinegar added) is my preference, we have had to change to liquid for all clothes because clothes were coming out with powder clumps all over them. Just putting the clothes in after the cycle stops (what I do at my in-laws' place) is not an option because there is a sensor that thinks there are few clothes so that it only fills with a little bit of water if it doesn't have the weight of clothes during the initial "sensing" period. 4. We wash almost everything on "Quick Cycle" because the Normal and other wash settings take MORE THAN TWO HOURS for anything more than one rinse cycle. It is ridiculous. When you set your washer to "Quick Cycle" you cannot set the "Pre-soak" or "Extra Full" settings. These are two of the features that I purchased this washer for, and I can't even use them unless I want each load to take two hours. I need to stand there, wait for the washer to fill and begin agitating, stop it and set a timer to remember to turn it back on to get a pre-soak for extra dirty items like dog beds and athletic gear. I am writing this while waiting for my 30 min soak right now. 5. Clothes do not come out clean and fresh. I have NEVER had a problem with my clothes getting clean in a washer before. This one I sometimes need to run twice because clothes smell funky when I pull them out. In addition, our old washer was magic at getting pet fur (we have both black and white pets, so they hit everything, especially the long-haired white dog), but clothes come out of this washer with clumps of fur all over. This means that even things that I normally hang dry, I need to run through the dryer for 5-10 min to get some of the fur clumps off. Once hung dry, clothes look like they were worn and like they need to go through the wash again. 6. If you realize you need to change a setting (like lower the temperature like I had to do this morning since medium temp was coming out HOT and I was afraid to ruin my son's martial arts gear), you cannot do this once you hit start. You need to drain all the water, add more detergent, reset ALL the settings. What a super pain. What a waste of water. As it is, I don't know if things will come out clean being washed on cold, but I don't want to have to replace expensive gear. 7. The agitator does not do a good job mixing clothes. This is where my wish for another front-loader comes in. A front-loader uses less water, and the tumbling action puts all clothes into the water. This washer needs to FILL to cover clothes, and then I'll watch and the same clothes stay at the top for a very long time. With sheets, when I open the washer at the end there is ALWAYS a tightly wrapped bundle of sheets, all stuck in a dense package surrounded by one of the sheets that covers neatly over the top and all around. I cannot imagine how any of the sheets are getting clean. With clothing, the arms of long-sleeved shirts turn into rubber bands - especially stretchy clothing - that bind everything together and get stretched out. Fortunately I have not had anything ruined by the washer, but I am surprised. 8. I am 5'6" and have difficulty getting things out of this washer. I need to balance on my belly on the edge to reach socks stuck at the bottom. If I were a smaller or older person, this would be hugely problematic. I realized when I signed on to write this that I have hated this washer FOR A FULL YEAR, and I have hated it from Day 1 (I almost cried that first day when I ran my first loads of backed up laundry). I regret this expensive purchase and wish I had found an additional $200 or so to purchase a front-loader which would have cleaned better and been less of a water hog. Most of the problems that I experience on a weekly basis you cannot see in the store. Most of these issues are deal-breakers on their own, and we are stuck with this thing for years. I never minded doing laundry before, and now I hate it. The process is a pain, and things don't come out as clean as they used to. I should have taken photos but I have not. If I am able to I will add photos later.

It’s fantastic cleaning well no noise Been two years and as new Very wide holding a lot of clothes

This washer is awesome. Easy to use and works great! Gets my clothes clean and I like being able to see the washer working with the see through lid.

Just replaced my old front load and decided to switch to this. 10x better since I can load so Much kore and it’s super quiet

I love this washer! The washer and dryer set are perfect! When it came to my old washer and dryer I had a problem when it came to washing king size bedding and bulk items. This washer is twice the size of my old one. It has so many settings for different sized washes and materials. I also love how there is the delay start and end button which makes it easy when I need to go run errands and want to merge the laundry over right when I get back. I would recommend this washer and dryer set to anyone who is looking for an upgrade with awesome features for a great price!

very quiet, cleans great. Corrects itself when it goes unbalanced. Lets you know when you need to do a self-clean. All in all, very satisfied.

This is my first washing machine purchase and I have to stay it has not disappointed! I am in love with my first washer ever purchased! So happy best buy had a promotional price at that time!

Quiet and very efficient. The washer also looks very stylish.

The tub is enormous great for my large family. Clothes are clean the first time. Multiple settings perfect for those people who arent sure how to wash certain items like comforters. Only issue I have is tub hitting sides of washer when balancing itself out. It does make me a little weary especially after reading about past recalls on similar washers.

This is a good washer it’s quite and big I love it. It dries towels fast. I would recommend this this to anyone. I would purchase again.

I love my new washer. I love all the settings it has plus the washer is very quiet, clothes are really getting clean.

Cleans very well. Large capacity will clean a king size quilt.

Love this machine. Quiet, large size, and saves water in the process. This is recommended after we've been using it. Love the water jet option.

It’s very good no have problem whit this machine my wife it’s happy

Nice appliance very easy to used. I love it more room space for cloths.

Completely different from my old (agitator) Maytag. Holds tons of clothes but I'm still not sure how it cleans with such little water. Clothes come out fine though. Hoping nothing goes wrong with all the digital, sensors etc. Can't find anything in the manual to tell me how to activate the high-fill feature to add more water to the loads...The tub is so deep it's hard to reach into the bottom of it to remove clothes for us vertically-challenged people. Overall satisfied so far.

This washer is huge and offers a number of different settings. It is relatively quiet. It ensures the detergent is dissolved and your clothes get clean.