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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 4,670 reviews
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great Purchase! Happy Customer!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer and holds a ton of laundry! I’ve already used the self cleaning mode as well! It’s not that loud either!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Happy with purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer looks great and I am very happy I chose the impeller style. I can't speak to longevity but this machine seems very efficient and does everything I need a washer to do. Also, everything about the sale and delivery went well . Will definitely go to Best Buy again if I need more appliances.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Machine broke after 5 days and 6 loads of laundry

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this washer 8 days ago, at first it was a dream machine. It did a great job of washing and spinning the laundry so it came out pretty dry, dry enough that we lowered the settings on our dryer. On our 7th load of laundry things we down hill, the machine failed to spin dry a comforter we had in the machine. We figured it was a fluke and tried another load of clothes, it too had the same issue. Next we tried the self clean mode, nothing in the washer at all and it to had the same issue. The machine didn't report any error, it didn't say it was out of balance, but the lights that would normally blink while washing went solid and the timer stopped counting down. We called geeksquad and they setup an appointment with samsung repair, I was willing to have it repaired as it was a great machine with great reviews. The repair guy never showed up, I called several times throughout the day but no returned call and by the second message I the automated system told me their voicemail was full. I will be calling geeksquad to return the machine for something else.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement washer. It was just the right size and it has enormous space for extra large items.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    No agitator...who knew.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large loads, no agitator. Love it. Highly recommend. Couldn't tempt me with a front loader or one with agitator. Sold on this type of washer

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is excited to know that we have exceeded your expectations with our sleek design without having to sacrifice the cleanliness of your laundry. We appreciate your recommendations and welcome you to the Samsung family experience. ^Cat Samsung

  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Big enough for comforters

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking for a washer where we could wash queen size comforters. It is big enough for them and plenty of space. Easy buttons

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Samsung does well!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Have had no problems. Cleans well! Love the tune it plays when a load is finished.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Best washer i have owned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is perfect for everyday use and for when the kids are in class it is very quiet and washes clothes perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. High capacity and very quiet. Performs much better than our front loader.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer. It is truly a beauty. It works well. When washing its quiet and efficient.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    Awesome Size - Long Wash Times

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The large size of the drum/tub is amazing - perfect for a Cal King sized comforter. :-) The one downfall is the length of time for wash cycles. To wash a load of whites (with bleach) is over 2 hours. :-(

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Great product with active water jet technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product as I was looking for bigger washer with no agitator. This is great with huge capacity.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    I do a lot of laundry!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect sized machine for the average family. Lot's of loads already done, including a king comforter, came out great! Happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    So far, so good; Hopefully this one is better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has the same control panel and knobs as my previous defective Samsung front loader, but much better quality. It's way quieter! I love how it calculates the water amount based on load size without me having to select the load size( unlike with older machines). I love the glass top which allows me to see inside the machine while it runs. Overall I'm very impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    So far, so good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet. Efficient. So far, zero issues. It was priced correctly for the quality machine it is. Maybe wait until Black Friday for a great deal if you can wait. Our machine broke and we had to get on it quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it yesterday and although I have to play with it a little longer, I really love the washer, it is quiet and it washes really great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    SAMSUNG TOP LOADING WASHER ENERGY EFFICIENT.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT WASHER by SAMSUNG. Less noise and very easy to use. Energy efficient in Top loading washers.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are so happy to receive an exceptional review from you. Thank you for choosing Samsung to be part of your home. ^Shay Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Fantastic washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fantastic cleaning well no noise Been two years and as new Very wide holding a lot of clothes

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Samsung Washing Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had machine a month and I love it!!! The tub is HUGE!!! Clothes smell so clean. Stains/odors vanished!!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    So far, so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this for a little over a month now. Gets clothes clean and can fit a lot in one load. Love not have to do 4 different loads

    I would recommend this to a friend