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Customer reviews

Rating 4.5 out of 5 stars with 4671 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 4,671 reviews
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer work very nice Pleased so far. Large Capacity good for comforters.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    So far, I love it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love this washing machine. The drum fills with enough water to cover what is being washed where my older "energy/water saver machine didn't. Also like that is has so many options, although not really sure if there is any difference as they all seem to fill and agitate the same. I'm short, 5'3'", so I really have to stretch to get to the bottom of the barrel, but I really like the large capacity.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    no title

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    average performance. this top loader machine definitely needs an agitator arm inside the machine. spin cycle can be rather violent...capacity is good, but, again could do a better job of cleaning ...

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      Yes, the washer does have an agitator or impeller model available.

      Since the washer is shaking or making some weird noises, you can check the full video to guide you to prevent them from happening.

      The washing machine shakes, vibrates, or is noisy
      https://www.youtube.com/watch?v=ywOrH59K9Rw

      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145830858) to help our team pull up your information when you message us.

      Have a great day.

      ^Charles Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is worth every dollar. I love my washer it is efficient and I have not had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Large capacity & easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and fun to use, large capacity, and works as expected. We love it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Wife Loves Her New Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our washer broke. Went to Best Buy to see what they had. Our sales lady showed us various washers. My wife picked the Samsung. It was delivered 2 days later and my wife loves it. She says that our clothes are getting cleaner with the new washer. The washer, sales experience and delivery were excellent. We will buy the matching dryer when our current one dies.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Very Efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This macjinr isvery efficient and not too costly. The noise is very low also.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Very large capacity and gets clothes really clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great love it not load cleans great amazing………..,.

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 4 out of 5 stars

    Cleans clothes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First. If it is not balanced perfectly, it will not work. Make sure that you run a load before delivery men leave. Also it's to tall for my 5"3' wife but she fits perfectly in the dryer.... Otherwise seems excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I can fit so much in it! It isnt loud ans it cleans perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Such large capacity!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazingly quiet & large! I can do three old-sized loads at once now which really saves time!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Large capacity. Replaced my GE with this Samsung upgrade. Easy installation. Delivery was exceptional especially since I live on the second floor. I did not have the need to buy the matching dryer but it’s definitely on my list impressed with my new washer.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    What a great deal for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am enjoying my new washer and dryer!! The washer is very quiet and same with the matching dryer. I have found no complaints yet. Just don't push to hard on the touch screen buttons. Also the two Geek Sqaud was very nice when setting up the washer and dryer. They took their time and explained some of the features and how to care for the machines. I'm glad a spent the extra money for them to come in and hook everything up for me.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very quiet and gas the capacity to take a large load of clothes with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with how quiet the washer operates. So easy to use compared to my old washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Large capacity, great washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is cavernous. It fits so much stuff and does a great job cleaning despite being a "high efficiency" washer. We especially appreciate features like the auto load sensor that adjusts water use depending upon how small or large ypur load is. We dont have to remember to set or reset the load size setting like other washers. We highly recommend this washer!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Size

    Rated 5 out of 5 stars

    Perfect family size washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has been the perfect size for my big family. Works great and everyone loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer it's quiet and efficient and it looks good looking to buy the dryer also.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Accepts big loads no problem, very quiet!! Had it for 2 weeks so far so good!!

    I would recommend this to a friend