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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4669 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers appreciate the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet for its large capacity, effective cleaning performance, quiet operation, and ease of use. Some customers have expressed concerns about the spin cycle, agitator performance, reliability and balance issues. Overall, the washer seems to be well-received for its core functions, but there are some areas where improvements could be made.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 4,669 reviews
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife Lives this new washer, easy to use and she can watch everything that goes on and it washes Great!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the glass lid and ease of use. It’s silent when compared to other washers

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Works great so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased about 1 month ago. Delivery and installation went over smoothly. Works great so far. Lot of space! Easy to use.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is happy to hear that you're enjoying this washing machine , Richard. ^Lo Samsung

  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great for large loads

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer very easy to use the large capacity can fit comforters and quilts

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      That's so great to hear, Obie! Thank you for sharing the feedback about being able to wash larger loads. That's definitely a time saver! Samsung is thrilled to be a part of your home. ^Lena Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Enjoying my new washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has from quick wash cycle to heavy-duty. The wash cycles aren't as long as my old washer. The clothes get very clean. I can finish 6 loads in the same day.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    no title

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    average performance. this top loader machine definitely needs an agitator arm inside the machine. spin cycle can be rather violent...capacity is good, but, again could do a better job of cleaning ...

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      Yes, the washer does have an agitator or impeller model available.

      Since the washer is shaking or making some weird noises, you can check the full video to guide you to prevent them from happening.

      The washing machine shakes, vibrates, or is noisy
      https://www.youtube.com/watch?v=ywOrH59K9Rw

      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145830858) to help our team pull up your information when you message us.

      Have a great day.

      ^Charles Samsung

  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Samsung washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung washing machine is quite spacious and quiet. I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing washer! Very silent and it works great and leaves clothes smelling amazing and very clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Runs like a dream!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived very quickly. Easy assembly. Only had it a few weeks, so far so good. Clothes come out very clean.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Okay washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is easy to use. Doesn’t seem to get the clothes really clean smelling, but maybe I am not using enough soap. I do not recommend it for very short people. I am 5’1”, and I have to spin the drum around and tip-toe to reach items in the bottom. I had to get a top-loader, because I have a laundry niche instead of a laundry room, so could not leave the door open to dry and air out on a front-loader.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace 6 year old Whirlpool. This machine is easy to use, quiet and the clothes come out wrinkle free.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Welcome to the Samsung family, LisaV! It's fantastic to hear that you're enjoying this washer. ^Lo Samsung

  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Awesome washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. Easy to use, big capacity for big load specially bedding and bed comforter. Great buy

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Samsung works!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung works! I was familiarized with other brands but Samsung turned my mind and this washer is amazing. Bought as combo with my dryer. Amazing!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT very easy to use, cleans your clothes perfect just love it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wash and dry functions very good. Controlls intuitive. Load bigger than our previous w/d devices. No problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice washer easy to load and very quite my washer went out doing the winter storm.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 4 out of 5 stars

    Love this!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity. Many settings. Easy to operate. Recommend highly.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there DSharpe, I congratulate you on your new Samsung Washer and appreciate your review. We are glad to see you are enjoying your machine. Welcome to our family and thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    new washerMom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer. It is easy to use and very efficient. The delivery people were great.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Large capacity. Replaced my GE with this Samsung upgrade. Easy installation. Delivery was exceptional especially since I live on the second floor. I did not have the need to buy the matching dryer but it’s definitely on my list impressed with my new washer.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    I like this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is huge and can wash a ton. I kinda feel like the spin cycle is maybe a little too strong. The clothes seem a little too twisted and stretched at the end of the cycle.

    I would recommend this to a friend