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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4669 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers appreciate the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet for its large capacity, effective cleaning performance, quiet operation, and ease of use. Some customers have expressed concerns about the spin cycle, agitator performance, reliability and balance issues. Overall, the washer seems to be well-received for its core functions, but there are some areas where improvements could be made.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 4,669 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    “ Happy Washing”

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family and I love this washer. We are a family of five and this machine handles our loads with extra room in the machine. It’s a beauty and I’m very happy with my purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    Very impressed with the Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time we have purchased a Samsung Washer. Besides being a very nice looking washer, I am impressed with the various levels to get the best cleaning. I also like how after it is finished, the clothes are spun dry so that it does not take long for them to be in the washer. Previous washers still left the clothes a little more wet so that it took longer to dry.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      I love how well this washer spins out clothes as well, Margo! Thanks so much for sharing your experience so far. ^Jecca Samsung

  • Rated 3 out of 5 stars

    Washes well; capacity disappointing

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research, investigating and deliberating while trying to decide what washing machine to purchase. This one seemed to have similar reviews to others I looked at (LG, Whirlpool) but at a better price point. Unfortunately, this capacity is either different from other 5.0 cu. ft. washing machines, or my old washing machine that I had in our other house was much bigger. (Whirlpool Cabrio from around 2015ish). This washer cannot handle a standard queen size comforter--which is one of the sole reasons I was looking for a machine this size...and the matching dryer is even worse. Besides that, many of the cycles cannot be over-ridden, and unlike the Cabrio I had, you cannot over-ride the water useage, except on a few cycles which makes the Deep Fill option mis-leading. Additionally, the shortest cycle on this is the quick wash, which is still 30 minutes; a normal cycle will function in just less than an hour, and a permanent press cycle runs you about 90 minutes. In short, I am disappointed in the function of the machine, but other than the bedding issue, it cleans the clothes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Summerset22! We truly appreciate you taking the time to provide such insightful feedback into your experience with this washer. Samsung values your thoughts and opinions. ^Jecca Samsung

  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Good for big load

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for big family , and can wash big blanket and

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! Quiet with lots of room and does a great job cleaning

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has been perfect for our family of 6. Large capacity and quick wash are great.

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Decent washer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this set for nearly 6 months. Wanted to use it for a while before giving me a proper review. Not a big fan of the lid locking feature. Really do like having the option to add fabric softener and detergent under the lid before starting a load. It did tear several garments of my girlfriend. Kind of wish I had purchased a washer without the center agitator. Other than that it’s been a great set so far.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and large and quiet. Works very well without an agitator.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Washer/Dryer set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves her washer/dryer set. She loves that it’s a large capacity and so quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Samsung washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the both of them. they are easy to use and both are quiet and fast! I love my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love everything about this washer. Quiet and vey easy to use. Has all the features i need.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is nice and big and can fit quite a bit. It does a great job and has a lot of different settings.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love My Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model is perfect for my families needs! I like the "old fashioned" (lol!) top loader! Since my laundry room is close to my master bedroom, I love that it is very quiet and plays a soft melody when cycle is complete (as opposed to loud buzzing sound). It also is great when wanting to do lighter loads bc the washers water level compliments the amount of laundry, instead of a ton of water for a couple items. Love it!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great. No complaints. Its not silent like some of the more expensive options, but its also not loud. i have mine in the garage so its prefect for me. Never had a problem with an overload and my wife has stuffed it. Worth the price

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of space easy to understand directions so many options love it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    AWESOME Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I moved to an apartment complex that does not provide a washer and drier. We checked two other places for these needed household goods before we decided to make this purchase. This Samsung washing machine is easy to use and very effective. We love it and would recommend it to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good replacement for our old top loader washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this washer and its matching dryer for a couple of months now. I had originally planned on only replacing the washer after the spider arm had broken, but since the dryer was as old as the washer, we decided to replace both of them. The price for the pair was great and both of them have worked great since we installed them. The old Samsung washer and dryer both lasted just over 10 years, hopefully this new pair will last longer than those. The controls are simple to use, but the detergent and softener tray seems to be a little flimsy, time will tell if this part breaks or not. A wish list item would be an option to change the sounds on the washer and dryer, a way to upload your favorite ringtone would be neat.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Amazing❤️❤️❤️❤️❤️

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best washer I have ever owned! I wish I could buy 2 it’s just that spacious and quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Washer Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Large, plenty of room to launder comforters and large loads. Washes great.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Samsung washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great easy to use, washed a queen size comforter and it came out beautiful

    I would recommend this to a friend