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Customer Ratings & Reviews

Your price for this item is $566.99
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The comparable value price is $809.99

Customer reviews

Rating 4.5 out of 5 stars with 4669 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers appreciate the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet for its large capacity, effective cleaning performance, quiet operation, and ease of use. Some customers have expressed concerns about the spin cycle, agitator performance, reliability and balance issues. Overall, the washer seems to be well-received for its core functions, but there are some areas where improvements could be made.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 4,669 reviews
  • Cons mentioned:
    Balance

    Rated 4 out of 5 stars

    Cleans clothes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First. If it is not balanced perfectly, it will not work. Make sure that you run a load before delivery men leave. Also it's to tall for my 5"3' wife but she fits perfectly in the dryer.... Otherwise seems excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Large capacity, great washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is cavernous. It fits so much stuff and does a great job cleaning despite being a "high efficiency" washer. We especially appreciate features like the auto load sensor that adjusts water use depending upon how small or large ypur load is. We dont have to remember to set or reset the load size setting like other washers. We highly recommend this washer!!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    New washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Washes well. Large loads eat. Not very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer.. holds a very big load! I love that it has deep water mode for more dirty items and a quick mode for things that you just need to throw in a small load real quick 30 minutes and done!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Such large capacity!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazingly quiet & large! I can do three old-sized loads at once now which really saves time!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Yes!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! Simple to use, gets things clean, what more so you need?

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very quiet and gas the capacity to take a large load of clothes with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with how quiet the washer operates. So easy to use compared to my old washer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Quality washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great. It's quiet and very efficient. Leaves clothes smelling fresh.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Samsung Top Load Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer. The tub is big for bigger loads and the machine is extremely quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Straight to the point

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, like how it's simple and straight forward to do a load nothing crazy 3 steps and boom start your load, simple and it works as intended.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Size

    Rated 5 out of 5 stars

    Perfect family size washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has been the perfect size for my big family. Works great and everyone loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    love the washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    holds lots of clothes and it is very quiet love the lights and the jiggle when its done

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding washer. Large capacity and easy to operate.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Value for your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet machine, washes well. Highly recommend. Highly satisfied with my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Accepts big loads no problem, very quiet!! Had it for 2 weeks so far so good!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    What a great deal for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am enjoying my new washer and dryer!! The washer is very quiet and same with the matching dryer. I have found no complaints yet. Just don't push to hard on the touch screen buttons. Also the two Geek Sqaud was very nice when setting up the washer and dryer. They took their time and explained some of the features and how to care for the machines. I'm glad a spent the extra money for them to come in and hook everything up for me.

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 3 out of 5 stars

    Average Washer for an Above Average Price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once you figure out the settings that work for you it actually cleans pretty well. However, the Normal cycle without changing anything will leave half your clothes bone dry even after an hour long wash cycle. The agitator is truly mediocre. Heavy Duty or Perm Press with Pre-soak and Deep Fill gets clothes smelling great but then I have to use the terrible Samsung Dryer we bought as a pair and the clothes end up musky and damp. The song that plays at the end is a pleasant gimmick. The Active WaterJet is pretty much marketing junk. Feels like we'll be lucky to get 5 years out of this over-engineered mass market garbage.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Knight, we understand your concerns and we value your feedback. You are a valued member of the Samsung family and your experience matters to us. Thank you for taking the time to share that experience. Samsung is continually improving its products and services, and your feedback is vital to that process. We are here to help with any questions or concerns that you may have with our appliances. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143590042) and it will help our team pull up your information. We thank you for choosing Samsung for your laundry needs. ^Lena Samsung

  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Quick wash cycle a blessing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previous washer took over an hour to do a small load. Now I can do it in 25 minutes. With previous washer I could not do blankets..now I ca with ease. Still exploring all the features. Only issue I have had so far is I tried to stop the washer to add a few other items and it would not restart. I had to unplug the washer and restart. Otherwise overall satisified with it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent quality for the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this product as a replacement for a 3 year old Maytag washer that needed a new transmission, bearings and motor. This Samsung came highly recommended and operates more efficiently and economically than the Maytag.

    I would recommend this to a friend