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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 4,670 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    What a great deal for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am enjoying my new washer and dryer!! The washer is very quiet and same with the matching dryer. I have found no complaints yet. Just don't push to hard on the touch screen buttons. Also the two Geek Sqaud was very nice when setting up the washer and dryer. They took their time and explained some of the features and how to care for the machines. I'm glad a spent the extra money for them to come in and hook everything up for me.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Yes!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! Simple to use, gets things clean, what more so you need?

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Quality washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great. It's quiet and very efficient. Leaves clothes smelling fresh.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    love the washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    holds lots of clothes and it is very quiet love the lights and the jiggle when its done

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Accepts big loads no problem, very quiet!! Had it for 2 weeks so far so good!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Quick wash cycle a blessing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previous washer took over an hour to do a small load. Now I can do it in 25 minutes. With previous washer I could not do blankets..now I ca with ease. Still exploring all the features. Only issue I have had so far is I tried to stop the washer to add a few other items and it would not restart. I had to unplug the washer and restart. Otherwise overall satisified with it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Top loading is fantastic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds bigger loads and top loading is much easier. No old school agitator keeps heavy loads balanced

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Value for your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet machine, washes well. Highly recommend. Highly satisfied with my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great choice!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and efficient! Did lots of research on choices and I’m happy I landed with Samsung!

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 3 out of 5 stars

    Average Washer for an Above Average Price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once you figure out the settings that work for you it actually cleans pretty well. However, the Normal cycle without changing anything will leave half your clothes bone dry even after an hour long wash cycle. The agitator is truly mediocre. Heavy Duty or Perm Press with Pre-soak and Deep Fill gets clothes smelling great but then I have to use the terrible Samsung Dryer we bought as a pair and the clothes end up musky and damp. The song that plays at the end is a pleasant gimmick. The Active WaterJet is pretty much marketing junk. Feels like we'll be lucky to get 5 years out of this over-engineered mass market garbage.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Knight, we understand your concerns and we value your feedback. You are a valued member of the Samsung family and your experience matters to us. Thank you for taking the time to share that experience. Samsung is continually improving its products and services, and your feedback is vital to that process. We are here to help with any questions or concerns that you may have with our appliances. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143590042) and it will help our team pull up your information. We thank you for choosing Samsung for your laundry needs. ^Lena Samsung

  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very large samsung washer. Lots of settings and large enough to wash anything. Does a great job

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I really appreciate the way you do business though no one told us about the 14 day return policy or I would have bought the extended warranty. The washer works great we love it, I thought we had a problem with it but it was a bad breaker fuse. The washer is fine. Can we still buy the warranty? Please let me know if we can thank you for your time and service keep up the good work Victoria.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding washer. Large capacity and easy to operate.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Good washer.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good machine. Large loads and clothes come out clean. Not loud at all.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine. Easy to use and cleans well. A little on the large size.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 4 out of 5 stars

    Mr. T

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung makes a terrific product, super quiet and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine very quiet clothes come out super clean!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Works perfectly and is great with large capacity

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Very efficient with large capacity tub. We can get away with a lot less loads then with our previous machine. Quiet I have seen reviews that say the water doesn't fill enough into the tub and leaves clothing dry, haven't seen that happen at all on mine and they are thoroughly wet. Only con would be that it doesn't connect to the internet like it said on the product page..... But great value for the price.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Joseph! Thanks so much for sharing your thoughts on the washer! We really appreciate hearing from all our customers. ^Jecca Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Massive Laundry Tub

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a very old Kenmore dryer from the early naughts. The amount of laundry this holds is massive. Super efficient with water and soap usage. The water jet is nice to do a bit of pre-washing for potentially stubborn stains. The only issue we've run into is that it can be difficult for my 5'4" wife to reach the bottom of this washer. :)

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love the size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality machine. Love the tub size that can easily fit my king size comforter. The water spout inside is a much appreciated add that I've never had before.

    I would recommend this to a friend