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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4669 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers appreciate the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet for its large capacity, effective cleaning performance, quiet operation, and ease of use. Some customers have expressed concerns about the spin cycle, agitator performance, reliability and balance issues. Overall, the washer seems to be well-received for its core functions, but there are some areas where improvements could be made.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 4,669 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Samsung washer. I was able to purchase while on sale for my sister, who recently purchased a new home. This Samsung washer has all the bells and whistles and cleans as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    samsung washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent washer with plenty of capacity and easy to load and unload

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is a monster.. It does super large loads easily. Simple to use

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was extremely pleased when my son recommended I take a look at this Samsung washer. He has an identical model and told me how well it performed under constant use (he has 6 children). So, I, too, decided to choose a Samsung and he was right on the mark with his recommendation. I have a sewing business and have to prewash a lot of fabrics. My Samsung has out-performed all my previous washers.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is excited to know that we have exceeded your expectations with our washer's powerful performance, sleek design, and innovative features that make life easier. Welcome to the Samsung family experience. ^Cat Samsung

  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    New Samsung Fan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One...I got this price matched at a steal... the store associate gave me a hard time but it all worked out. The barrel of this machine is huge, we fit so much in here for a load. I love the technology on it and how you can choose your cycle, my only complaint is that no matter the cycle or load size it does take a while to wash the clothes.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Agitator

    Rated 2 out of 5 stars

    Don't buy a washer without an agitator

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this washer for over about a year My mother bought it for me, I had a front loader before and hated it when it finally died I decided on a top loader. I chose this one for the size and I figured Samsung is a good brand and the price was good too. When I received it I was thought it was missing a part...the agitator. Apparently they come without them, who knew? not me! I can 100% say DO NOT buy a washer that doesn't have an agitator. I am so mad at myself for not returning it. I have kids and grandkids and a husband that has a dirty job so his clothes get soiled and stinky. I have tried all kinds of launry soap, every cycle on the machine and I still feel like my clothes are not clean.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there ntrits, I see you have some concerns with your Samsung Washer and know how learning a new machine can be very irritating. I would like to offer some help in getting you the ideal results from your machine. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/
      If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143429505. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Cons mentioned:
    Balance

    Rated 1 out of 5 stars

    Horrible washer do not buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible washer. Only 2.5 years old. Constantly unbalances almost every load, even with constantly calibratiing it. Cannot wash anything heavy like towels or hoodies. Wastes so much water, refills each time it's unbalanced unless you catch it right away.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Your laundry convenience has always been our top priority. Let's get this taken care of, AngelaR.

      When your washer encounters poor, unbalanced performance, you can easily troubleshoot it by following the simple steps from the link below. There are recommended embedded links; kindly visit them.

      The Samsung washing machine spins poorly:
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Should you require further assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147512580, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Samsung gets it clean!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the huge load capacity as well as the cycle options. Very quiet and efficient!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very quiet and washes very efficiently. Very simple to understand how to use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Overall a great washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I didn’t give this machine 5/5 is it smells funny after I run a load and it’s not been super easy to figure out the beeps/error codes. Otherwise you could wash several kids in there. JK. Used to have to do 2 loads but now can do 1 large one. I love the end song it plays to tell me it’s done. Various settings are great too.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will highly recommend this washer machine , does a great job , big or small loads amazing. My only down side I paid like $100 more , a week after I bought it it was on sale

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Solid washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer a lot. So far is doing us really good. We bought the warranty because we don’t know if it breaks we don’t want the hassle of replacing it for another out of pocket! It washes out clothes really good. I really like it and you should get because it’s budget friendly and a great bang for the buck!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this better than the last Samsung washer I have. It took some time getting use to the different button layout but it takes getting use to! Easy!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Great quality, easy to use and washes good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Very dependable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite, easy to use and it looks good. I would recommend it to all friends and family.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 4 out of 5 stars

    Has meet expectations

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love how large it actually is inside. it's quiet and looks good also.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're glad to hear the washer has met your expectations, tommy! ^Jecca Samsung

  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best washer ever! I love the large capacity and quietness!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked the price and quality. They delayed the delivery date, but everything else was very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, easy to use , exactly what I looking for, right size

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    New Samsung washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Samsung washing machine because of its name and quality. I like the quietness of this watching machine. I can load all my dirty clothes at one time. Let’s see if this washing machine will be ok with no issues after 2 years. I traded my Maytag washing machine with this Samsung .Good thing I have a geek squad .

    I would recommend this to a friend