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Customer reviews

Rating 4.5 out of 5 stars with 4671 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 4,671 reviews
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more coin for laundry! Really quiet to operate and has a good capacity.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of $

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this washer and after only a few months, every load we tried to wash gave me an unbalanced load code. They sent a technician out who found the drum was loose and the right rear leg broke inside the machine. Samsung will not cover it calling it "physical damage" caused by physical force on the machine or improper use. Since most people get their washers and leave them in one spot, apparently this washer can not handle washing regular clothes or blankets for more than a few months. Colossal waste of over $600 as we can not use the washer any longer and samsung wont stand behind their product and fix a simple leg.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this washer to replace my old washer that gave out on me. Im very pleased with the washer its got a pretty good sized tube for washing big loads and its quite i would recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Samsung washer. I was able to purchase while on sale for my sister, who recently purchased a new home. This Samsung washer has all the bells and whistles and cleans as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    State of the Art!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is amazing in detail, performance, and super quiet. My favorite part is the waterfall feature inside when the water fills up the washer. Also, it will only use the amount of water needed for the load. So even the smallest loads won't waste any water.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size of this washer. Easy to use with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is great, not loud fits a lot of cloths good price

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great washer for the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very big washer and i bought it at a great price. Durable and runs quiet

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been looking for awhile for a new washer as my current one was 16 years old and was starting to flood my floors. I have to say that even know this one is a little loud, it is absolutely amazing. I love this new washer. It is able to handle all of my comforters, blankets, pillows etc with no issues. I definitely recommend this washer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Quiet and easy to use looks grate

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Looks good. Very quiet. Can link up to your phone

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Solid dependable washing machine.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. AMAZING features. Makes easy work of all our big loads and comforters.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer! Huge capacity and cleans great.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very quiet and efficient. It holds a lot. I'm doing fewer loads

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very large capacity, love the features, and its quiet!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good washer. Don't love the settings.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer seems to do a really good job. I do miss the control settings on my previous washer, which were much easier and more intuitive to use. A definite negative is the default hot water setting when I turn the washer on. Yikes! If I'm not careful, I could easily wash my clothes in hot water!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    GREAT VALUE FOR THE MONEY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast delivery, great machine, easy to use, will do large loads,

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will highly recommend this washer machine , does a great job , big or small loads amazing. My only down side I paid like $100 more , a week after I bought it it was on sale

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap Plastic Junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s May 2024 and this washer was purchased August 2021 and already needs replacement parts and works horribly in general. Washer becomes unbalanced with even the lightest loads and instead of stopping for you to adjust the load (which you shouldn’t have to do) it adds MORE WATER several times in an effort to rebalance. Your water bill will be sky high! So much for water efficiency. I just had to replace suspension rods to hopefully stop the unbalance issue. It’s ridiculous that repairs are needed on a relatively new appliance. The top is also made of very cheap plastic and has cracked in multiple places. A piece chipped off even when we tried to move it for the repair. For this price, all parts should be made of the sturdiest metal. This machine is built like a child’s toy. Please save yourself the headache and choose another brand and model. I will never buy another Samsung washer after this.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Queen, we know how frustrating it is to deal with a washer that keeps being unbalanced. We are here to help.

      If your washing machine gets unbalanced, you can easily troubleshoot the issue by following the simple steps in this link. Please choose steps 1, 2, and 3." Kindly click on the embedded words.

      Samsung washing machine won't spin or won't stop spinning
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/

      For more details, please see pages 30 and 47 of the manual under the "STEP 5 Determine the load capacity and Cleaning the exterior" section.

      Manual
      https://downloadcenter.samsung.com/content/UM/202405/20240520094609817/DC68-04037J-04_IB_WA54R7200A_EN_240517.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147177727) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Washer an dryer upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a significant upgrade from our previous washer which was over 17 years old. It therefore took some time appreciate it. Definitely more energy efficient and more quiet. It is working wonderfully so far.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there ADKey, it is so great to see that you are having a great experience with your new Samsung Washer. We are happy for you and your new unit. Welcome to our community and thank you for choosing Samsung any our family's home. ^Brad Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    The best an easy washer machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Samsung, specially this model is perfect to me. Easy panel, many options, perfect size. If you are looking for a washer machine think about Samsung.

    I would recommend this to a friend