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Customer reviews

Rating 4.5 out of 5 stars with 4671 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 4,671 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great for large families

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the larger load size. It allows me to wash items that I would normally have to take to the laundromat. I’m also comfortable knowing that bulky items will also be cleaned in the comfort of my own home. There are plenty of different cycle options to meet my needs.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    My new washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great. I used my washer the day that I got . It’s great. But I don’t know why there is a no spin option. But I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    High Performance!!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High Performance Washer! Able to wash blankets!! Definitely a great washer!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is quiet, feature loaded and works 1000x better than our last. We aren’t dreading doing laundry like we used to. Almost one month and easily 20 loads in and we’re loving it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice washer. Works great and easy to use. We love it

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Highly recommend.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and does heavy loads with no issues. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Wow!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is rhe absolute best so far. Its so large, i am now washing 1-2x per week for a family of 4 compared to the 1x per day with my old washer. And it plays music! ;)

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Love this washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Large drum for big loads. Cleans very well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Five loads in first six hours...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Five (5) loads in first 6 hours. So far so good. Hoping for 10 years of service. Expecting 5-7.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Xl washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is great. It holds 2 comforters possibly 3. Lots of settings including adding extra water to the wash. I like my clothes completely covered so I always use extra fill. It just fills to right above clothes. I’m short and I can still reach the bottom to get the clothes out. I’ve only had it almost a month but so far so good.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how convenient it is to be able to wash even the largest of items in the comfort of your own home and are glad to hear that you're getting great use of this washer. ^Lo Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second samsung appliance for laundry that we have owned. Works well and is spacious enough for a king size comforter. “Active water jet” is just a fancy way of saying you can hand wash / pre rinse as you are filling the tub, it has a little fountain spout that pours water at the push of a button.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new washer. Works great! Easy to use and looks awesome

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great washing machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our washing machine had a leak, but the repair would have been $200+. We decided to get a new unit because we were tired of the front loader anyway. This top load washer is great for our small apace so we can leave the top open to dry and not make our clothes have a musty odor. Satisfied so far this first month!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Wonderful, HUGE capacity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, clothes come out clean without extra effort.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Great news, Momof2boys. We are happy to hear that you're loving this washer. ^Lo Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for a great price. We went to the Best Buy in mooresville, NC. They were super helpful. My mom finally got her washing machine, other stores just kept pushing back her delivery date with out even having the product. It’s easy for my mom to use and comes with all the features she likes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product, easy for use 100% recommend Th guy install so quickly

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Samsung is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very big upgrade. I had a standard ge that always kept the clothing wet after a cycle. Samsung is a massive upgrade

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with the load capacity of this washer. What used to take me 3 separate loads to do can now be done in one big load. The spin cycle gets nearly all the water out leaving clothes just barely damp. The window top is kind of unique as you can actually watch your clothes being washed.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Machine (Do I really need a title?)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great! The price of this machine was not something we can pass up as we needed one asap. Quiet and does the job efficiently

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer, easy to use; modernized display easy to read.

    I would recommend this to a friend