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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 4,670 reviews
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Love this washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Large drum for big loads. Cleans very well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second samsung appliance for laundry that we have owned. Works well and is spacious enough for a king size comforter. “Active water jet” is just a fancy way of saying you can hand wash / pre rinse as you are filling the tub, it has a little fountain spout that pours water at the push of a button.

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for a few months now. Def better than my last LG. Have not had any balance issues where washer stops. I like the deep fill and pre soak options. Does everything I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer/Dyer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the washer/dryer set. These work amazing and also had the installation. Very professional and amenable to work with me living on base. The delivery time was on time and only took about 15 minutes to set up. I can’t express enough how much I love this set. If you need new washer/dyers look into these first thing !

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Xl washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is great. It holds 2 comforters possibly 3. Lots of settings including adding extra water to the wash. I like my clothes completely covered so I always use extra fill. It just fills to right above clothes. I’m short and I can still reach the bottom to get the clothes out. I’ve only had it almost a month but so far so good.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how convenient it is to be able to wash even the largest of items in the comfort of your own home and are glad to hear that you're getting great use of this washer. ^Lo Samsung

  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size of this machine and how it cleans...wish i would have gotten the agitator but all is well

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. It doesn't have the annoying little turning middle piece like some other washers do. It gives more room and it seems to wash better than those kinds of washers as well.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great washing machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our washing machine had a leak, but the repair would have been $200+. We decided to get a new unit because we were tired of the front loader anyway. This top load washer is great for our small apace so we can leave the top open to dry and not make our clothes have a musty odor. Satisfied so far this first month!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for a great price. We went to the Best Buy in mooresville, NC. They were super helpful. My mom finally got her washing machine, other stores just kept pushing back her delivery date with out even having the product. It’s easy for my mom to use and comes with all the features she likes.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Huge capacity-fast wash cycles

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t love that the drawer to add the soap is at the back of the washer. But, I love that it has a huge capacity and quick wash cycles.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with the load capacity of this washer. What used to take me 3 separate loads to do can now be done in one big load. The spin cycle gets nearly all the water out leaving clothes just barely damp. The window top is kind of unique as you can actually watch your clothes being washed.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine, It adds just enough water to wash the clothes. Doesn't use as much soap or fabric softener as my old machine. My clothes come out very clean

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Wonderful, HUGE capacity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, clothes come out clean without extra effort.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Great news, Momof2boys. We are happy to hear that you're loving this washer. ^Lo Samsung

  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Do not buy...they rust

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible...After only 3 years of use the washer started RUSTING. Why would they make a washer that RUSTS? Samsung WILL NOT REPAIR the washer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. The washer has plenty of user friendly settings to help you choose exactly how you want your clothes cleaned. Looks great and cleans great. When your load is done it plays a little jingle to let you know it's finished. You can turn that off if you don't like it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Buy this washer...it's worth it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I stated in my review of the matching dryer, it's awesome too. I had a small washer, so this was a much needed upgrade. It has a much bigger drum, and washes the clothes very well. I don't have to use as much determine with this washer, so I'm saving lots of money compared to using my other washer. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    XLarge capacity washer, wash two loads at once

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that this washing machine has settings for bedding as well as a deep clean. The extra large capacity let's me get all my washing completed in one day.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent washer. we previously had a samsung that lasted almost 9 yrs with no problems. decided to go with this one since it is very similar to the one we already had. we are a family of five and this washer holds up well. i do multiple loads of laundry at least 3-4 times a week.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is really quiet. Very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    My fabulous new washer.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow impressed with this washer. I program what i want done and when it is completed a cute tune lets me know. The clothing comes out clean and fresh smelling. Perfect for me.

    I would recommend this to a friend