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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 4,670 reviews
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use ,great price, very quiet,good deal, thanks

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level, Size

    Rated 5 out of 5 stars

    Great size and efficeincy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Samsung products and Wash/Dry no exception. no issues after a year. quiet and efficient. perfect size for reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the washing machine, it works very well, it washes the clothes very well and leaves them squeezed well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cleaner clothes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazed at how clean my clothes are! Great washing options and user friendly. Love the cute musical chime at the end of the load! Wish the drum would lift up after the cycle because I am short and need help getting clothes out of the very bottom.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer with a lot of space. Have had zero problems, I have dogs and stick their beds and have no worries about it. Can wash almost my whole King bed set in one load

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washer is sufficient for my needs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer seems to do an excellent job of cleaning (only used it 4 times so far) and is certainly roomy. Also, I like that it doesn't have a lot of "extras" which will probably never be used by me, such as ability to connect to my smart phone, steam, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    GOOD WASHER!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD WASHER AND BIG SIZE HELPS GET MORE DONE AND CLEANED.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love This Washer‼️

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this Washer‼️ It Sensor measures the water for your load size unless you choose deep fill. It has so many options and is large enough for comforters. love, Love, LOVE‼️

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good looks and a great washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the design of the glass see-through lid. The control panel is also very nice. As nice as this washer is designed, it wouldn’t mean much if it could not clean our clothes, which it does very well. Also like the tune that it plays when the wash cycle is complete lol.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Washer that washes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will rate this as good, the washer washes my clothes and sheets and towels like it is supposed to. The only thing I don't like is that you cannot fill it with water and leave the top up. I like to be able to let things soaks and this does not allow for that

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Dryer and washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product love it… I have dryer and washer both working very easy to clean and use

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance. Good quality in good performance

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    The best hands down

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this washer! It handles all of my work jeans very well. I also love that it has different washing options. Even with bulky items, this washer is quiet. The water jet is a plus! I can hand wash items when need. I would definitely buy this washer again if I have to.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great machine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has been a tremendous improvement from what I had before. I love the water spout to clean the soap lid, it senses the clothes level really well and doesn’t over use water, and it’s nice and quiet compared to my precious machines.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Going strong after 2 years

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this for almost 2 years and it's still working perfectly. Good value for the options and the self-clean notification has been helpful. I wish it had a hand wash option, but so far it's been customizable enough to work around that.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great and quiet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is really quiet and does an amazing job

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Read your manual!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very pleased with my new washer. I love Samsung products. Very easy to use. Remember to set your water level for larger loads. I do wish it had memory to fill water that’s appropriate for your wash. This step you cannot forget.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Samsung washing machine I have my first one for about 7 years and after moving we let it drop on the stairs and that was the end of it so I'm so excited to get a new one I love it is very big the only thing I don't like is that it shakes a little bit too much but other than that it's good

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer is working great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung washer is great. I’m happy we went with the bugger size as were easily able to fit king sheets and all clothes we need into it. Our clothes are washed well as long as we follow the settings and everything has worked out great. I highly recommend the washer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    performance has been unsatisfactory.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been in possession of this washer for a few years now, and from the very beginning, it has consistently displayed the error message "heavy load," halting the cycle. This necessitates us to rearrange the clothes to ensure even distribution, a tedious and time-consuming task. This issue is particularly frustrating as I have never encountered such a problem with any other washer. Unfortunately, we were unable to return the washer when the problem first arose, and thus, we have been tolerating this inconvenience ever since. Given Samsung's reputation as a reputable brand, we opted to purchase their washer and dryer. However, I must express my disappointment with the current situation. I may not consider a Samsung washer in the future, as it is unreasonable to have to constantly adjust the load, even when dealing with just three towels, as depicted in the attached video and image.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We aim to provide you with a hassle-free experience while using your washer. Let us help you.

      We suggest referring to the resources below to address your washer's performance. Please click the link and hyperlinks and watch the instructional video for tips.

      The washing machine displays an error code (See unbalanced code):
      https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147619229, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung