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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4671 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 4,671 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best washer i’ve ever had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable! Gets the clothes clean! I love how it weighs my load and uses only the right amount of water it needs for that load. No more guessing what size the load is it does it for me. Plus .. it washes my king size comforter with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    A whole lot of washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer replaces a 20 year old Kenmore. At first I thought there were too many bells and whistles, but now I find it is a perfect fit for my family. There have not been any problems with anything I have washed, including a Cal-King sized cheapo comforter.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Welcome to the Samsung family, Just4Fun! We are happy to hear that you are loving this washer. ^Lo Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better then expected Large capacity. Stong rinse. Clothing intertwine tightly. But so far so good Dont see delay start. That would maje it better to set.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Super clean!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome washer! Cleans the clothes very thoroughly! Even on the quick wash setting of 30 minutes!

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Happy upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time owning a washer with no agitator and I absolutely love it. I’m still working on what cycles best suit our needs. Overall super happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Loving this washer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the “no agitator” feature. Great for washing bedding. Had it for a month & loving it. Very quiet too. When watching tv in the basement, I don’t hear it at all as opposed to my previous washing machine.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer. It does a great job cleaning my clothes. It has a large tub and can hold large loads. I would highly recommend this washer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Washing Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung has taken over the appliance industry recently! This washer is super quiet and for the price very efficient. I was surprised how easy it was to operate, and Best Buy was awesome during the purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Easy to use works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washing machine. Been using apartments pay to wash machines for a while and my clothes never came out as clean as they do with this washer. Theyre clean and smell amazing when theyre finished.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    Don’t love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is too loud. Washes good, but water is too low unless you use the override then the cycles are extremely long

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues with your Samsung Washer. I would like to make sure that you are getting the absolute best performance. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/
      Thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Samsung Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product and great value. Washes swiftly and thoroughly. It gets the blood out!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Calming and clean!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this to everyone. For an added calming pleasure, the top is clear and it is fun to watch. It does a great job cleaning our wash.

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer works great. I have no complaints. I chose this specifically because the agitator is flat. I got so tired of things getting caught in the agitator on my old machine. I have no such worries here.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washing machine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Several washing options, easy to use machine. Only drawback is I can’t reach the bottom unless on my tippy toes!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Just received

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only washed clothes a few times. So far it is good. SOme of the black and darker color clothing seems to get fuzz and spots on them. Not sure if I have the setting on something wrong but it is easy to use and looks good.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Super-Buper Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely LOVE this Samsung washer. What took 3 loads in our previous washer we can no do in 1. If you have a large family this is exactly what you need. Now Laundry day has gone from a whole day ordeal to 4 hours or less including drying. YES!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very Skeptical about purchasing one of these because we bought a whirlpool one and right after warranty it broke plus it didn’t clean clothes well. I am sooooo glad I purchased the Samsung one. We are very happy with it! The clothes actually get wet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple and efficient.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer was delivered and the installation took me about 15 minutes. So easy and simple. The operation is straightforward and easy as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints, been having it for over a year and no problems with it

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    GAME CHANGER

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best investment you can ever make. I purchased the set and these machines run like a dream. I absolutely love them

    I would recommend this to a friend