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Customer reviews

Rating 4.5 out of 5 stars with 4671 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 4,671 reviews
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Great Capacity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace an older Samsung Washer that was recalled. This unit has better capacity and great features! Despite its larger capacity, its still easier to reach the bottom of the drum which is helpful for shorter people.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is excited to hear that the large capacity of this washer is meeting all your needs. ^Lo Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Nice purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nice and quiet machine. I wish the settings were not as small and better to view. I had to wash a few times to know exactly how to wash my loads.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it! I was switching from a front load to a top load with this purchase and I was apprehensive because there is no agitator. My worry was for nothing. My clothes are clean and smell great everytime!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    what can i say, it works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i'm not too picky, just want my clothes clean. So far been doing the job just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Moms new set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this set for my mom and she love it, shes really happy on hows built and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 3 out of 5 stars

    A little loud!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My set (washer&dryer) was delivered Monday and its nice so far but today was my first time washing clothes to see how it operates and its pretty loud. My laundry room is upstairs and I can hear it all the way downstairs. My last washer was pretty quiet compared to this washer, so im not sure if its nosey for the first time and then it'll stop or what?!? My refrigerator was humming at first then stopped so I'm wondering if this will do the same???

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Congratulations with your new washer, Breezy232. We want to make sure that you'll have a great experience with your new appliance.

      Samsung washers are generally quiet, and most noises are either normal or easily corrected.

      I have provided a Samsung link below to better understand the noises coming from your washer.
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      If you have inquiries and need further assistance in the future, you may contact us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1145125194), which will help our team pull up your information.

      ^Rainly Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung washer machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer machine is great. He first washer we bought was a Maytag and was not as quite as the Samsung washer. I would really recommend the washer machine for the price. Best Buy had great Delivery people to set it up.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Perfect and convenient use

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first ever washer purchase since I moved out on my own. I love that I can fit my entire laundry basket because it’s super huge. This also has a mini water jet to wash smaller sized items. So far, no complaints!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great operation and capacity.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is a great add to any house. Large loads, multiple settings, quiet operation. It’s not the cheapest option but a great choice!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    awesome washing machine!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! This one has a huge tub. Can even do bedding! I like the glass top too you can see the process. And Best Buy was super quick with delivery! Beat Lowe’s by over 2 weeks!!! Ordered online Sat and had it on Monday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like this Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this dryer about a month, but so far, I like it. The appearance is nice and has some nice features that I like and haven't had in a washer before. Just like the dryer I purchased to go along with it, it plays a nice soft chime when the the wash is complete instead of getting some horribly loud buzzer. The reason I gave a good instead of excellent on ease of use was that the third time I used it, an alarm went off on it and the code that came up on the screen had nothing to do with what was wrong. Then I noticed the tv's had some problems and realized the storm which we had that night must have caused some electrical glitch. After re-reading the manual, I unplugged and replugged the electric cord which re-set the washer. I haven't had any issues since.

    I would recommend this to a friend
  • Cons mentioned:
    Balance, Spin cycle

    Rated 1 out of 5 stars

    Hate it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I like is the see thru lid. Maybe it’s me with this water saving washers but when I wash my clothes I’d like my clothes to be covered with water not just splashed. It gets unbalanced easy which ends up adding additional time for load to finish. If you wash on anything but quick wash takes 103 minutes to wash on permanent press. As far as mechanical I haven’t had any issues yet.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Very smart

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, smart, and large! It gets the job done in the best possible way! Not one complaint! By the time i have to put the clothes/sheet in the dryer they are barely damp. Which makes it easier on the dryer and avoid over drying.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    So far so great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a 20 year old whirlpool so any new washer was going to impress but this model has really blown us away. The controls and options are perfect and the large capacity takes some getting used to.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using this washer for a little bit now. Its a very clean, simplistic look and thats what we like. It cleans our clothes as expected and it chimes a little song when its done which i absolutely hate but my wife loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great Washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Very large deep tub - holds a lot! So far, so good. Haven't used everything on it quite yet, but does a nice job getting everything clean!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Large capacity top load washer - perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it is supposed to do. Quiet. Glass top is great to see what is in the machine. You do have to reach way down to get the clothes at the bottom. I'm 5'8" and I still need to stretch to reach, but someone shorter may need a step stool.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivers! Fair price for a quality wash! Easy operation with plenty of options.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, easy to operate. My old machine doesn't washed my white clothes very well. But this new product doing a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love the quiet of the washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is very quiet and the interior is large. The cycle is gentle on the clothes and they are very clean. The only “hitch” is that the cycle takes a long time when I use fabric sofener

    I would recommend this to a friend