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Customer reviews

Rating 4.5 out of 5 stars with 4671 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 4,671 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great. It washes my clothes, where's my 400 dollar gift card? :)

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient washer, and got it for a great price!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    After 1 month = A Winner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Samsung HE top-loader after reading BB reviews. Easy to use. A great value and they were in stock - important today with so many products on back order or long waits.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only had it a few weeks but so far zero complaints! It’s really big and the clothes spin dry so much it’s wild!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I can see in the top of the washer to see what it is doing and it washes everything so great!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Nice washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we have been happy with the washer. It’s not as quiet as I had hoped, but it could be worse. Nice features, large tub and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Works great for the family

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great washing machine works great for us for small loads and large and also a quick laundry load

    I would recommend this to a friend
  • Pros mentioned:
    Noise level
    Cons mentioned:
    Spin cycle

    Rated 2 out of 5 stars

    With regrets of this purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed by the reviews on this selection. Upon using it, very quiet (which I liked). What I definitely do not like: the length of time to do a load of clothes. It should not take 1-2 hours to wash a load of clothes. I do like the features that comes with this washer. However, adding the features, increases the timing for the load. Wish I could give it back and make another selection. This is the first time I tried a Samsung Washer. I should have stayed with the brands I have come to trust.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Sassy60! We definitely appreciate you sharing your experience with this washer. Samsung is glad to have feedback from all our valued customers. ^Jecca Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Wonderful Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My clothes smell good again since we bought this washer and dryer set! It’s large capacity, so it doesn’t take us near as long to do laundry!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer. This replaced an 8 year old LG that had water issues. It kept doing multiple rinses. Aside from the fact that now my washer and dryer don’t match I wasn’t going the LG route again.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    loving it so far!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    changed from a front load to this machine and so far its been great! Tub is HUGE and it cleans clothes well. The tub is very deep so thats worth noting that its hard to get to the bottom to reach the clothes. Otherwise, I'd recommend!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greatness does not happen by accident, it happens by design! Samsung loves that you love your new washer! Thank you for selecting Samsung for your laundry needs. ^Cat Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    I’m in love with this washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the touch controls, the design of where detergent/softener is added and no agitator in middle. Tub so deep I have to stand on stool to reach bottom-short girl problem! Washed comforter with excess room in the tub,

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    SAMSUNG - 5.0 Cu. Ft. Top Load Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the way it washes but it's a little loud. It beats the front load washer with mold.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer, energy efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has great capacity level. Washing less loads per week. Much more energy efficient than the older machines. Uses less water and detergent.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      It's great to hear that the spacious design of this washer is meeting all your needs and exceeding your expectations. Thank you for choosing Samsung. ^Lo Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an amazing purchase. The was a major upgraded for my family. It took a couple washes to learn how to get things right. The sales manager was amazing and gave us tips on how this type of washer washes and he was 100% correct.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually really love this washer. The only problem is they’re supposed to be a barcode on the washer that you can scan to be able to control it from your phone and it doesn’t work and it hasn’t worked since I purchased the product

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Bigger than expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has been great. The inside is a lot bigger than it looks. Even the big loads get very clean.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Really like the built-in faucet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this washer for about a month now and we're very happy with it. It's pretty quiet and the built-in faucet is a great feature. I would definitely recommend this washer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer was easy to hook up, however if you are use to water staying in tub to wash this washer does not because it is high efficiency. It does seem to wash the clothes well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked the price and quality. They delayed the delivery date, but everything else was very satisfied.

    I would recommend this to a friend