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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 4,670 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung washer machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer machine is great. He first washer we bought was a Maytag and was not as quite as the Samsung washer. I would really recommend the washer machine for the price. Best Buy had great Delivery people to set it up.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Bigger than expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has been great. The inside is a lot bigger than it looks. Even the big loads get very clean.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality product to buy and it’s quite when in use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Perfect and convenient use

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first ever washer purchase since I moved out on my own. I love that I can fit my entire laundry basket because it’s super huge. This also has a mini water jet to wash smaller sized items. So far, no complaints!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What stands out most is how quiet and efficient this washer is. Even during high-spin cycles, it runs smoothly with minimal noise. The EcoBubble technology ensures that my clothes come out fresh and clean every time, even with cold water settings

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great operation and capacity.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is a great add to any house. Large loads, multiple settings, quiet operation. It’s not the cheapest option but a great choice!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    So far so great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a 20 year old whirlpool so any new washer was going to impress but this model has really blown us away. The controls and options are perfect and the large capacity takes some getting used to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like this Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this dryer about a month, but so far, I like it. The appearance is nice and has some nice features that I like and haven't had in a washer before. Just like the dryer I purchased to go along with it, it plays a nice soft chime when the the wash is complete instead of getting some horribly loud buzzer. The reason I gave a good instead of excellent on ease of use was that the third time I used it, an alarm went off on it and the code that came up on the screen had nothing to do with what was wrong. Then I noticed the tv's had some problems and realized the storm which we had that night must have caused some electrical glitch. After re-reading the manual, I unplugged and replugged the electric cord which re-set the washer. I haven't had any issues since.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    awesome washing machine!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! This one has a huge tub. Can even do bedding! I like the glass top too you can see the process. And Best Buy was super quick with delivery! Beat Lowe’s by over 2 weeks!!! Ordered online Sat and had it on Monday.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Very smart

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, smart, and large! It gets the job done in the best possible way! Not one complaint! By the time i have to put the clothes/sheet in the dryer they are barely damp. Which makes it easier on the dryer and avoid over drying.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Good Washer. Highly Recommend.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this washer. It is spacious inside so I can put more clothes for a time compared to my old washer.

    I would recommend this to a friend
  • Cons mentioned:
    Balance, Spin cycle

    Rated 1 out of 5 stars

    Hate it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I like is the see thru lid. Maybe it’s me with this water saving washers but when I wash my clothes I’d like my clothes to be covered with water not just splashed. It gets unbalanced easy which ends up adding additional time for load to finish. If you wash on anything but quick wash takes 103 minutes to wash on permanent press. As far as mechanical I haven’t had any issues yet.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how I can put one big load in without dividing it into two loads saves me time.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using this washer for a little bit now. Its a very clean, simplistic look and thats what we like. It cleans our clothes as expected and it chimes a little song when its done which i absolutely hate but my wife loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    After 1 month = A Winner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Samsung HE top-loader after reading BB reviews. Easy to use. A great value and they were in stock - important today with so many products on back order or long waits.

    I would recommend this to a friend
  • Cons mentioned:
    Balance, Reliability

    Rated 1 out of 5 stars

    Not Worth the Cost - Don’t Waste Your Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not purchase! It lasted exactly two years and now the calibration is shot. I a cannot do any size load without fighting with the machine to stay, balanced and spin it down. I have purchased a set from LG and will never buy Samsung appliances again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Holland,

      Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we know your disappointment about your overall experience with the washer.

      We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Thank you.

      -Angelica Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Wonderful Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My clothes smell good again since we bought this washer and dryer set! It’s large capacity, so it doesn’t take us near as long to do laundry!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Large capacity top load washer - perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it is supposed to do. Quiet. Glass top is great to see what is in the machine. You do have to reach way down to get the clothes at the bottom. I'm 5'8" and I still need to stretch to reach, but someone shorter may need a step stool.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best feature with this washing machine is the amount of clothes that it can wash and also the quick cycle is excellent

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Nice washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we have been happy with the washer. It’s not as quiet as I had hoped, but it could be worse. Nice features, large tub and easy to use.

    I would recommend this to a friend