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Customer reviews

Rating 4.5 out of 5 stars with 4671 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 4,671 reviews
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Solid washer so far no complaints

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has large capacity and cleans clothes well. Still figuring out which setting is optimal as far cleaning quality and time. Overall happy with the purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 3 out of 5 stars

    I need the agitator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to get to know the Washer. The directions to runs the Washer machine is horrible. We had to figure it out. I pray my water bill will not be high. The clothes don't move as much, I think I need the agitator. The one I have don't have one. I love the dryer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Lisa H,

      We know that we all want to enjoy all the features and want to know how to operate the washer. Let us help you.

      I have shared the model's user manual at the link below. You can check the cycle overview on pages 39-40 and pages 35-38 about the steps to operate the washer.
      https://downloadcenter.samsung.com/content/UM/202306/20230630150359911/DC68-04037J-04_IB_WA54R7200A_EN_CFR_MES_R_230628.pdf

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146303851, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, we love it. Very quiet, does a great job on all types and sizes of loads.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Big Washer = Big Loads

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love Samsung products, and this washer does not disappoint. with a family of 4 doing laundry doesn't take 2-3 days. It's user-friendly and the design is very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Its new so, yes it gets close clean.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tub is enormous great for my large family. Clothes are clean the first time. Multiple settings perfect for those people who arent sure how to wash certain items like comforters. Only issue I have is tub hitting sides of washer when balancing itself out. It does make me a little weary especially after reading about past recalls on similar washers.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi annie! I'd like to help with this! I have this link (https://bit.ly/30q8oyI) that has tons of great information about possible noises from the washer. ^Jecca Samsung

  • Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    Adjusting to the longer cycles

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been an adjustment from my old machine, the cycles take a lot longer but I am learning to do larger loads.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Pennyjgs, We are appreciative of your review on your Samsung Washer. We are happy to be your choice for your laundry needs. Welcome to our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, is true it takes a while to do one load but the capacity and wash is worth it. Satisfied with it and will recommend. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product easy to install.Alot easier to use than the LG we had.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer Washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking and quality washer easy to operate and quiet for a washer. I feel the price is a little high for what you get. But it is a good washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Huge load size.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits my entire king size bedding ensemble including the comforter.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect. Use it all the time. Love that it senses how much water to use so we're not killing our water bill. I highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Awesome purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine! Enough room for a king size bedspread.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Couldnt be happier with this washer! Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a minute to figure out how to wor It washes like it's supposed

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having a front load washer for so many years, this machine is awesome! No smell and it’s easier to get the clothes out and into the dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Satisfaction guaranteed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine, good customer service and good deal.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Samsung Washer and Dryer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer. Have not had any problems!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    The best washer!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. It has cut my laundry time in half. The amount it can hold is amazing. Keep in mind, I haven’t had a new washer in 15 or so years tho.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Food quality mid range washer.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet easy use. I like the detergent dispenser make it easy to measure the amount of detergent and softener you want to use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Washing Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great! Low water consumption. Actually Larger than I needed. For 2 person household, a 4 or 4.5 Cu. Ft. would have been more than enough.

    I would recommend this to a friend