Customer Ratings & Reviews
- Model:
- WA51A5505AW/US
- SKU:
- 6529820
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator for its cleaning performance, large capacity, and quiet operation. Many also appreciate its ease of use and the effective agitator. While some users found the spin cycle to be less than ideal, the overall experience has been positive for most customers. A few reported early reliability issues, but these were not widespread.
This summary was generated by AI based on customer reviews.
washing machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice looking washer. love the see through lid and the soft close. recommend the wifi because you can set when you want it to run
I would recommend this to a friendBrand response from Samsung
Posted .Hi there bajaboater, congratulations on your new Samsung Washer and appreciate sharing a review. We are pleased to know you are happy with his machine. Thank you for choosing Samsung. ^Brad
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love this wash is saving so much time. Able to do more and control load with the tough of a finger
I would recommend this to a friendGreat washing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great washing machine. It is large and has the settings that make each load easy to program. I love it!
I would recommend this to a friendGood buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the washer! Only complaint is it’s hard to reach bottom of tub to get all clothes out. Really deep!
I would recommend this to a frienderror code 9c7
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.9C7 code after one load. They sent a tech out and still cant fix it. Its been 18 days since we bought and now they say its another 5 to 10 days. Apparently the mother board is defective in this model
No, I would not recommend this to a friendBrand response from Samsung
Posted .A washer should function not just after one load, Latinheartbeat. Let us assist with the unit's error code.
Error codes are vital in ensuring your washer stays in good condition and give you a starting point if there are any issues. I have provided the link below for more information.
Samsung washing machine information and error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
You may also check pages 62-65 of the user manual for other solutions when the washer displays an error code.
https://downloadcenter.samsung.com/content/UM/202303/20230316134036296/WA7300A-AD_UM_DC68-04037N-03_EN_MES_R.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145592382) to help our team pull up your information when you message us.
Thank you!
-Angelica
Good for the money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had an issue with this at all. if your wife is short, he might need to get her a stepstool
I would recommend this to a friendmr
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box, store said they would send owners manual, did not... Would buy again...
I would recommend this to a friendDon't order if it's not in stock!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This email said this item was purchased on 11/1. Nope. I ordered it at the end of Sept. Was told it would be installed 10/15. Then they called and said it would be installed 11/11. Then they called on 11/1 to tell me they couldn't get it at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to raise feedback on your order that is currently out of stock.
Have a great day.
-John
Works well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely happy with the washing machine but it is difficult to reach clothes on the bottom for a slight woman
I would recommend this to a friendNot impressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had a few weeks but not impressed. Error code has gone off since day 1.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We'll gladly help you at the soonest possible time, Castillo!
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase, so far. This is an upgrade from previous model. So, expecting this one to last as much as the previous one.
I would recommend this to a friendWasher and Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kevin and his assistance service was exceptional. I love my appliances in cant wait to use them
I would recommend this to a friendGreat product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer and dryer work great!! There is do much more room than I had before and it takes less time to do a load of laundry.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Satisfied, I would like to thank you for the feedback on your new Samsung Washer. I am so happy to hear you are loving the space of the unit. We thank you for choosing Samsung and being a part of our community. ^Brad
samsung washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great washing machine. Large drum so we can fit what we need to. Lots of special options that are great for everything.
I would recommend this to a friendBest Buy Washer Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would love to review this purchase, but I don’t have it yet. Salesgirl said ‘yes we have it in our warehouse’ on Jan 24, then ‘it will be delivered Feb 17’. Message a few days before delivery that it is back- ordered until March 8th!!! Don’t buy from Best Buy. Also, it took 2 hours to purchase this item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us about your experience purchasing one of our Samsung washers.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Good deal!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for our family of 4! I synced the app SmartThings with this washer and it’s a plus!
I would recommend this to a friendNew washer for us
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our old washer broke and this one was on sale so we decided to buy it. It’s a pretty good washer with a lot of options.
I would recommend this to a friendMachine too deep
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is too deep. I would prefer the machine hadbeen wider than deep! If you are under 5'4" do not buy!!!
No, I would not recommend this to a friendBest bang for my bucks!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washer ! This is probably the best washing I have ever purchased. It was a great bargain also!
I would recommend this to a friend- Cons mentioned:Reliability
10 months
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ten months in and I’m already having problems with this washing machine. Not worth your money. Get a hot point. Had my hot point washing machine for 8 years with no problems but my dumb a** decided to upgrade to a Samsung and I’m super glad I got a warranty with this p.o.s.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
We'd like to speak to you directly and get more information about your washer for better assistance.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145566721, to help our team pull up your information.
Have a great day!
^Chrystel