Customer Ratings & Reviews
- Model:
- WA51A5505AW/US
- SKU:
- 6529820
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator for its cleaning performance, large capacity, and quiet operation. Many also appreciate its ease of use and the effective agitator. While some users found the spin cycle to be less than ideal, the overall experience has been positive for most customers. A few reported early reliability issues, but these were not widespread.
This summary was generated by AI based on customer reviews.
Loads of options.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great if you want all a washer that has many options.
I would recommend this to a friendGreat Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and works great! Paired up it looks great!!!
I would recommend this to a friendRecall 12/22/2022
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's a recall dated 12/22/2022 for code 9C8. Faulty Control Board
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RobertJ,
Thank you for bringing this to our attention. We'll make sure that this is handled accordingly by our experts and for further support, you may visit the website https://www.samsung.com/us/support or call 1-800-SAMSUNG for further information.
Please provide us with this reference number (1145554839) to help our team pull up your information when you message us.
Thank you!
-Angelica
- Pros mentioned:Capacity
Not durable and hard to get parts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System control board went out in barely 7 months after iniitial purchase. in February. Couldn’t get parts from Samsung. Thank goodness I had a maintenance contract. Took nearly a month but Best Buy teplaced the machine. You have to reset a lot of the selections and the tub is really deep. Great for large loads and bedding but if you are short you have to really lean over to grab a sock at the bottom. Would not buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ARDiamonds,
We are happy that you've shared your experience in a review.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
Wait and see
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first Samsung washer was only 3 years old and it stopped working. I purchased this one hoping that it won't give me the same issues. And to match my dryer. This time I purchased the extended warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MitchDLG2019,
Thank you for taking the time to leave us a review on one of our products.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
- Pros mentioned:Capacity
Not so good washing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dryer does not wash clothes efficiently and clothes sometimes seems dry after cycle. Capacity is great, fits a King comforter!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're glad you liked the washer's capacity, MarioV. We can help you correct the wash performance of your appliance.
Dry spots are usual if you overload the washer or if the item being washed is so large and bulky (like an overstuffed comforter) that it cannot tumble thoroughly. To wash an item like that, you must take it out, shift it around, and put it back in for another wash cycle.
The below link provides steps to help you fix the washer that does not fill with enough water.
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145081599) to help our team pull up your information when you message us.
Thank you!
-Angelica
Nice look but needs better agitator
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how it looks but very beautiful and big but the agitator hardly moves the clothes around. I mean my clothes gets washed but just because it's being soaked in soap and water then spun.
I would recommend this to a friendBrand response from Samsung
Posted .Hi KryptoniteKal,
We are glad to know that you are using one of our Samsung washers. Your satisfaction is our topmost priority and we apologize for the inconvenience of the washer's agitator. In this matter, load size and cycle type are the best places to start solving any of these problems.
Please refer to this link below for a basic troubleshooting guide:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Reference guide for load size:
https://www.samsung.com/us/support/answer/ANS00080262/
For Cycles, settings, and features:
https://www.samsung.com/us/support/answer/ANS00061937/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144200036
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Agitator
Shame on Samsung!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this washing machine.....until this "smart washer" needed an update and had malware isses. Then samsung was NOT prepared to fix all the problems and doesn't want to stand behind their product! Lucky for me I'm a total tech member and was taken care of!! Thanks Best Buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We're glad to know that your concern was already taken care of.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Great First 2 weeks before it stopped working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great the first 2 weeks. Then had a PBA communication error and couldn't do anything. Luckily we got the Geek Squad protection. If you really want this, spend the extra money to get the protection plan and probably stay away if it's not easy to go without a washer for a week. Not sure if it was due to being over a weekend, but the customer service sent you in a few circles before being able to set up an appointment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your informing us that your Samsung washer had a PBA error. We apologize for the inconvenience, especially with customer support, and will gladly look into this for you.
Here is a link to a guide for information about Samsung washing machine error codes.
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/WA51A5505AC/US
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144893252) to help our team pull up your information.
Thank you!
-Angelica
- Cons mentioned:Reliability
A new washer that doesn't work.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is horrible. I purchased it in January 2022, and 4 weeks ago the motor froze up. The tech, who has been great, has been trying to get the parts for the past 2 weeks to no avail. I talked to the store manager, and he was no help at all. So I have been without a washer for 4 weeks and still waiting for the poor tech to find the parts.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, teddybird.
We appreciate you letting us know about what happened with the repair service.
If you require further assistance with the repair, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my washer its the best one ive ever had, thanks to best buy, i like to recommend this item.
I would recommend this to a friendBrand response from Samsung
Posted .We are so glad to hear that KeithParker! Thank you for the great recommendation! If you have any questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144052454) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud machine, otherwise average. .................
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we definitely understand how important it is to have your appliances performance meet your expectations. I am here to help. Here is a troubleshooting guide that may help with your concern on your washing machine (https://bit.ly/3qX6TEK). If the issue continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144051159) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Too much hype.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's only average in my opinion. Only benefit is being able to do larger loads with the huge tub.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you giving us a review about the Samsung washer. Thank you for giving us honest feedback about the design of the Samsung washer. Right now, we are continuously working to improve our Samsung products.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144471573
^Rainly
Legs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing two of the leveling legs, and was not told they would be missing.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us that two missing leveling legs are on your Samsung washing machine.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
No, no, no
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very displeased with this wsashing machine. After it arrived to my home I realized within the 1st 2 days that I was not fond of it at all. All the customizations that it has makes it hard to simply wash your clothes, being that certain options arent available with certain cycles. I told myself to keep it, play with it for a while so I'd get used to it. While doing so, I also noticed that it doesn"t clean my clothes well. It left clothes with stains, as well as deoderant caked up on the shirt due to being wet but washer not powerful enough to remove it. If I could return it, it would most definately be going back to the store. Thats alot of money to pay for something that just looks nice and can" get the job done
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KeeKee,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having issues with your washing machine as it's hard to wash clothes on it, doesn't clean your clothes well, and it left stains on your clothes. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00061937/ for the cycles, settings, and features of your Samsung washing machine.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01108627/ if your clothes are not clean after washing in the Samsung washing machine.
I also recommend checking this link https://www.samsung.com/us/support/troubleshooting/TSG01108628/ if your laundry is stained or damaged after using the Samsung washing machine.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144390173.
-Noraina
- Cons mentioned:Reliability
Garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working 16 days after receiving it. Samsung and Best Buy will not take back. Will not ever buy Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi OYea,
Thank you for your review. Our sincere apologies that your unit stopped working. Our team appreciates your patience as you deal with this concern.
We like to inquire further about your concern with your washer so we can assist you better.
Please feel free to get back to us via the following options for further assistance:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number 1144897236 to help our team pull up your information.
Have a great day.
^Chrystel
You will regret it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! This washer was delivered 8/29/22. With only light use, it is now inoperable on 8/26/22. Bestbuy will not take it back. I'm stuck with a complete piece of junk that I assume will break every month now. Please buy something else. And don't buy from Bestbuy. They do not back up their products at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number:
1144869256
^^Ross
Not efficiency
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cloth stay wet after cycled. i had to turn cycle spin again for 17 minutes. half way clean wash not enough spinning. 1rst day tambour shake the hole machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi vincent,
Thank you for sharing your experience with our washer. Samsung always intends to provide great products and satisfaction to our customers. And I apologize if your clothes stay wet after cycling, halfway clean wash not enough spinning and if the whole machine is shaking.
Your washing machine may shake, move, and make noise while spinning. This can happen when the four washing machine legs are not all making secure contact with the ground, or if a large bulky item or a huge amount of laundry is in the washing machine. If you just got your front load washer but didn't remove the shipping bolts, then it will shake a lot. Please check this guide for troubleshooting steps.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Whether the washer tub is not spinning, kind of spinning, won't stop spinning, has an unbalanced load error, or just runs way too long, the troubleshooting is the same. Usually, improper installation or balancing of the washer is to blame. This also applies when clothes are coming out soaking wet or the wash cycle never ends at all. Load size and cycle type are the best places to start solving any of these problems. Please check this guide for troubleshooting steps.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
If your dryer is heating but the clothes are still damp, your vent is probably blocked. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. And if your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. And these are only some of the possible causes. To make sure you're performing the right troubleshooting steps, first determine if your dryer has hot air at all, then we'll guide you through the steps to resolve your issue.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144367114
^Mila
Used isn't good all the time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although its an out of box purchase there have been many unexpected issues with the machine. Next time we're going to save up for a new one
I would recommend this to a friendBrand response from Samsung
Posted .Hi SRHicks8092,
We appreciate you giving us a review about the Samsung washer. We apologize for the inconvenience of having an unexpected issue with the open box Samsung washer.
To help you with this, you can check the warranty information.
Here's a link: https://www.samsung.com/us/support/service/warranty/WA51A5505AV/US.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864.
Ticket number: 1144479113
^Rainly
No la recomiendo esta lavadora dan mucho problemas
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tengo un mes con ella y desde que la compre me da un error . Aveces lava y aveces no . Llamo a Best Buy para que me resuelvan el problema y me pasan de un departamento a otro . Tendré que ir personal para ver si me cambian esta máquina que no sirve .
No, I would not recommend this to a friend