Customer Ratings & Reviews
- Model:
- WA51A5505AW/US
- SKU:
- 6529820
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator for its cleaning performance, large capacity, and quiet operation. Many also appreciate its ease of use and the effective agitator. While some users found the spin cycle to be less than ideal, the overall experience has been positive for most customers. A few reported early reliability issues, but these were not widespread.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Spin cycle
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took forever to do a load soap dispenser leaked fabric softener cup turned black
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI there! Thank you for taking the time to leave your feedback. I understand that you have concerns with your soap dispenser and the fabric softener dispenser. I have provided the following link to help rectify the concern (https://www.samsung.com/us/support/troubleshooting/TSG01207154/).
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143960924
Thank you for choosing Samsung. ^Nic
Horrible washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE!!!! I had this for one day ! Did 3 loads of laundry and then the motor went out! Brand new and the motor goes out?! So frustrating! Now I have to take the time to find a better one and take the time out of my crazy schedule for an exchange.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Michelle,
We apologize that your experience with the washer was less than ideal. We appreciate all observation that helps us understand how to improve our products and services.
Here is the warranty coverage since the motor gave out.
https://www.samsung.com/us/support/service/warranty/WA51A5505AV/US
One (1) year parts and labor,
Three (3) years stainless tub part (Part Only),
Ten (10) years washing DD motor part (Part Only).
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144893670) when you message us to help our team pull up your information.
Have a great day.
^Charles
Hoping to use soon.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the item open box on December 24th 2021 and brought it home the same day. Today we are January 14 and I still haven’t been able to use it. It was suppose to be inspected by geek squad and they missed the lock on the door. We were originally quoted 1 week to repair the appliance.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Frankie, we hate to hear that you have had this experience. This is, by no means, the experience that we want our customers to have. Based on the information provided, you are currently working towards a resolution. Should you need further assistance after your service appointment, please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144083007) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Do not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent alot of money on this washer/dryer set. Used the washer 3 times and then the tub went off balance and would not work anymore. Very disappointed! Still waiting for a replacement. Thinking I should just return set for refund and take my money elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Longtimebesybuycustomer,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your Samsung - 5.1 cu. ft. Smart Top Load Washer with ActiveWave™ Agitator and Super Speed Wash - Champagne. At this time, we can only recommend contacting a service center to see what is the best way to resolve this issue.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144399085
^Ross
Item never ever delivered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still Don't have my item at all even after scheduling the appointment 7 times...every time i schedule it is getting cancelled and no one is calling and explaining why it get cancelled
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144660971.
-Noraina
Samsung washer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a horrible experience with two bad washers.Geek squad was so rude to me too.Got my refund and I will never be buying an appliance from you ever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you!
-Angelica
Not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not about the product since it is not working. My understanding was that all items in the center were operable.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Alid,
Thanks for sharing your experience in a review.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
Never arrived
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this via online chat theough best buy. It never was delivered. It took me over an hour to receive a refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for choosing Samsung for your washing machine needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Charles
Samsung Washer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice washer. Bought in April 2022 and in Aug 2022 had a part failure (Error Code AC6) Still waiting for Sumsung to address.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SamsungWasher,
Thank you for your review. We understand that this situation is difficult since the washer is a home appliance that is used regularly to clean laundry.
We always value customers who are keen to give us their reviews. I will sure to pass on what you have mentioned to our managerial team as we work on a firmware update within the next few days.
I have also shared a Samsung link below that can help address any error code that you may receive because of the software update.
Samsung washing machine information and error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144870254 and it will help our team pull up your information.
Leo
Poor service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation team were a no show on 12/15. When I talked with customer service I was told that the installation was marked complete, which is not true.
I would recommend this to a friendAwful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. Did not work and the customer service at Best Buy was awful when I reported the issues . It arrived defective but nobody helped me
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Agitator
Best Buy - First Stop Shopping for Appliances
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you Best Buy. You will be my first and hopefully only stop for appliances in the future. You had the lowest price for the washer, lowest price for installation and haul away and delivered at MY convenience without a three week wait! And the washer is great too! No need to determine whether the load is small, medium and large. The washer assesses the load size and calculates the wash time accordingly. Different settings for fabric/clothing types, water temp., pre soak, spin cycle, etc. Just a note to anyone considering this washer, wash time is longer due to the type of agitator. But I feel the clothes have come out cleaner.
I would recommend this to a friend Crap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer fills up based on weight. So if you want water in your washer don’t purchase this one. It is junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Washerdisaster,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the washer water fill issues. We will surely notate this feedback for better products in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
The washing machine water fill issues:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WA51A5505AC/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144349113
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Ease of use, Noise level
Samsung 5.1 top load is 5 star
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far this Samsung 5.1 top load washer has lived up to our expectations. Relatively quiet for a washer, easy to navigate the menus and washing options.
I would recommend this to a friend Quick to Break
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clutch failed after 50 days of ownership. Error code PC whenever we run diagnostic.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MT222,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We know how important washers are especially if we are doing our laundry between our busy schedules. We apologize for the inconvenience of the washer having an error code. We will surely notate this feedback for better products in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
The washing machine displays an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
How to reset your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00087882/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WA51A5505AC/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144609265
Thank you for choosing Samsung. Have a great day.
-Trisha-
Not happy with this washer.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like it because I feel there isn’t enough water in the base to clean good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gail,
Thank you for reaching out. We appreciate you informing us that your Samsung washer seems there isn't enough water in the base to clean. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the troubleshooting steps to try when your Samsung washer has water filling issues.
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
https://www.youtube.com/watch?v=Vc3cVLeaPHw
The link below contains information on what to do when clothes are not clean after using your Samsung washing machine for reference.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144593969
-Angelica
- Pros mentioned:Noise level
True Love.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Moved into a new built house in April. Had GE Washer/Dryer delivered. Washer only lasted 5 months and they could not fix. We have the Samsung family hub fridge in the new house (had it in the old house and loved it) and the range the contractor put in the new house was Samsung. Took a chance on this washer. WOW, that doesn't cover how amazing this washer is. Clean aesthetics, integrates with our other products via WIFI and is so quiet. I used to think that towels in the spin cycle were supposed to be of balanced now and then. Not with this machine. It will spin and stop several times in the beginning to center and balance, and believe that there is some counter weight engineering that changes on the fly. It has the pre soak nozzle under the lid, that is great for those of us that didn't get a sink in the laundry room. Clothes come out super dry, don't need much from the dryer. Unfortunately, we could not get the dryer from BB (back-ordered) so we ordered from Home Depot. Hopefully they will be as GREAT as BB has been. So far in this new home, BB has delivered and set up Samsung TV, Fridge, Dishwasher, and now Washer. When laundry is done, I get a message (optional) on the Samsung TV, Fridge, and my new Ipad. Love the tech.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased a washing machine (different name brand) 3 years ago without an agitator and it did not get our clothes clean-at all. This Samsung, so far, is doing a great job! Very quiet and very little vibration when running. It is not quite as big as my previous machining machine, but I will take smaller for cleaner clothes any day.
I would recommend this to a friend Love this washer and saves water
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery was on time and guys were very professional. The Washer works great and saves water. We would recommend it for the price is a very good value.
I would recommend this to a friendWashing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine works very good. The digital display makes it very easy to use. It also has a bluetooth option where you can use it Via remote control
I would recommend this to a friend