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Customer Ratings & Reviews

Your price for this item is $629.99
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The comparable value price is $899.99

Customer reviews

Rating 4.5 out of 5 stars with 665 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator for its cleaning performance, large capacity, and quiet operation. Many also appreciate its ease of use and the effective agitator. While some users found the spin cycle to be less than ideal, the overall experience has been positive for most customers. A few reported early reliability issues, but these were not widespread.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 665 reviews
  • Rated 5 out of 5 stars

    Sharon Bija

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and I diffently recommend to friends . Oh did I say the price is great also.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Sets your heart to spin cycle

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say, it cleans my chonies well. It’s got eleventeen hundred settings, it really only needs 3. Buying from bestbuy.com and picking it up at the store was easy as pie. The two employees that loaded it were quick and efficient. I unloaded and installed it myself. The wife and the girlfriend both prefer this over hand washing. They say it’s a nice upgrade. Careful, broads. Don’t make me test Best Buy’s return policy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best one!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washing machine. It's the best one we've ever had and we love the color, too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice modern washer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, modern washer. Lots of settings and options, customizable with the app. Cleans well too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, Fast Shipping and great Value. I'll Recommended

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Smooth and quiet washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just had this washer delivered, and it only took two loads on the first day to impress me. Compared to my old washer, this one is smooth, quiet, and no leaks. I like all the settings and look forward to using it for many years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Agitator

    Rated 5 out of 5 stars

    Samsung washing machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, definitely gets the clothes cleaning then the machines without the agitator. I love the slow close lid.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Mi nueva nena

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorprendido para ser una lavadora digital es muy buena. La primera que me sale así. Pesa y lava según la ropa que eche.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Worth the cost

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine!! It holds so much, my giant comforter gets clean no problem

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Great, I am so glad to hear you are enjoying your new spacious Samsung Washer. Thank you for taking the time to share with us. We thank you for being a part of our Samsung community. ^Brad Samsung

  • Rated 5 out of 5 stars

    Samsung top load washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good washer and performed well in my belief, but being a top loader the drum is so deep my girlfriend had a hard time reaching the bottom to get clothing out so we had to return it and get a front loader. Also as these washers become ever so much more water saving efficient some of the settings won't let you adjust the water level which i found annoying. Otherwise I liked it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Moe

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product easy to use best money spent I would recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Laundry Room

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine very easy to use. Excellent purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Robbb

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine, great results in the wash; this is an excelent brand.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    So so

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having to call Samsung for a warranty repair after 1 day of use... it works great. Although this was not my first option. The previous Samsung washer i purchased i had to cancel since it was backordered for over 4 months. I was not aware that there was such a huge delay. I had to spend almost 200 more to get a different washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only thing I don’t like

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like both the washer and dryer I wish they had a better way to catch sediment just don’t like having to unscrew the hose

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Product recalled

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy will not tell you this ahead of time. I purchaesd one and after only 9 days i had an issue. When i called samsung the customer service rep told me that thus model was part of a recall.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      Thank you for bringing this to our attention. We'll make sure that this is handled accordingly by our experts and for further support, you may visit the website https://www.samsung.com/us/support or call 1-800-SAMSUNG.

      Please provide us with this reference number (1145513732) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Highly recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are loving our new washer. My clothes smell cleaner than they ever have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes clothes as it was intended too. Very happy with it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    1st and replacement didn’t work.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problem after problem. Didn’t fill with enough water to cover clothes. Samsung was useless in advising what could cause this or advise how high water levels should be for various cycles. Then it would leak underneath so machine had to be replaced. The 2nd machine, again brand new, didn’t work at all.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there! We appreciate you taking the time to leave your feedback. I understand that your replacement unit is not working and we would like to communicate further to see what assistance can be provided. We can be reached via any of the following using ticket number: 1143956972

      Facebook Messenger:  http://m.me/samsungsupport or
      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Thank you for choosing Samsung. ^Nic Samsung

  • Rated 1 out of 5 stars

    Broke in less than 10 Days

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was warned not to buy Samsung Appliances. I didnt listen…. So i learned the hard way. Very pretty set (washer and dryer) and made all sorts of cool noises. I think that is ultimately what drew me to purchase these. I first noticed that for a brand new washer i didnt feel like the cloths were any fresher or cleaner feeling/seeming than the 13 yr old GE set I replaced. Since this was an agitator free washer maybe that is? Well these were delivered on May 4th and broke on may 14th. Geek squad came on the 18th to repair and said the motor burnt out. Ok, lesson learned on why so many people including employees said DO NOT buy samsung appliances. 4 days later our NEW MAYTAG set was delivered and installed. Works amazing! Should have gone this route from the beginning.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Sar810,

      Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product, and we would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

      Thank you, and stay safe!

      Your Reference Ticket Number: 1144593875

      -Angelica Samsung