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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1591 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are pleased with the large capacity, quiet operation, and ease of use of this 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its strong washing performance and the convenient smart features. However, some users experienced issues with the spin cycle and occasional balance problems. A few customers also noted the washer's depth as a potential inconvenience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,591 reviews
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the quality, color and load. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    SIR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST OF THE BEST...................EXCELLENT!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product! Would Highly Recommend to anyone! Easy to Use and does a Great Job!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super Nice washer. I purchased as a gift and he is super satisfied with performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivered and hooked up incorrectly

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the washer, best buy delivery hooked the hot/cold up incorrectly and it was running funny. Called and had someone come out and he found that was the problem and corrected the issue. The washer has been working great since

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice machine

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can i say? My clothes come out clean! It has a nice glass top, but you can't see whats going on without a light, and even then it steams up. Sleek design with nice options. Thinking about buying a second one with the dryers to match?

    I would recommend this to a friend
  • Pros mentioned:
    Noise level
    Cons mentioned:
    Depth

    Rated 5 out of 5 stars

    Not for short people. But amazing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing and looks great . Super deep so if you’re short it’s interesting to say the least You will need a step stool for sure I’m 5’2. It’s a challenge

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Washer performance

    Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this about two months now and am very happy with it. Does superb job cleaning, easily monitored via phone app. It is probably the quietist machine I've ever seen or used, really like it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there NJDon, congratulations on picking a Samsung Washer that you love. Thank you for taking the time out of your day to share your feedback with us. We are so glad you are a part of our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quiet Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy we selected this washer. It is faster and quieter than we expected.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Champagne

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this unit!! Haven’t had it very long but so far happy with purchase!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Large Capacity Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, just would've liked to have a more comprehensive manual explaining different cycles and how to utilize the options. Yet, I was very disappointed when I was contacted by Best Buy concerning my refund. I asked that they have the gentleman that delivered my appliances to return a call to me, and The call was never returned, I believe the person was never notified to call me.

    I would recommend this to a friend
  • Pros mentioned:
    Washer performance

    Rated 5 out of 5 stars

    Samsung top loading washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works awesome!! Has the right features for us as a family. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good. I like the noises it makes when it’s done.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New Washer and Dryer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this product. Easy to use and has many unique features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washers! Has many options and it tells you when it needs to be clean.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is as good as described. Lower niose than the older washers.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Performance

    Rated 5 out of 5 stars

    A secure buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's nerve-wracking to have to replace an expensive appliance on short notice, but after using this washer for a few weeks, I'm feeling better about shelling out the cash for this machine. It's quiet and efficient!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing I love these super user friendly and has so much room

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Very cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve only had it for a few days and I’m already in love. Very cool design and not noisy. We did have to turn off the jingle, it made a whole song when the cycle has ended. It was cute and funny at first but became very annoying quickly. The app notifies us when the cycle is done or if we open the app you can see how much time is left and what cycle it’s on. Overall I’m very happy with the purchase. The installers were super nice, and respectful. I let them do their thing. He could not open the water valves so he explained to me he didn’t want to break them because they were loose, which I appreciated. We just called a plumber and they replaced our valves the next day.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Hi Tech

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best I have ever owned. Along with matching dryer, it's a must buy!

    I would recommend this to a friend