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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1591 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are pleased with the large capacity, quiet operation, and ease of use of this 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its strong washing performance and the convenient smart features. However, some users experienced issues with the spin cycle and occasional balance problems. A few customers also noted the washer's depth as a potential inconvenience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 1,591 reviews
  • Pros mentioned:
    Ease of use, Washer performance

    Rated 5 out of 5 stars

    Nice buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a really good buy easy to use and washes well was not sure how it would be without the agitator but it turned out great

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical with the mixed reviews, but I love this washer. So much bigger more quiet than my previous Samsung. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my 20 year old washer with this. Major difference. Has a lot of extraneous features that I don't use and some I didn't know I needed. Overall great machine.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Washer performance

    Rated 5 out of 5 stars

    Washer and dryer review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer and dryer its so quiet and washes really good.My dryer dries good and once the clothes are dry it stops so no long waiting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer model 5500 series

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. Easy to load and unload and plenty of room. Has convenient wi-fi to schedule washing at night or anytime. I highly recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kent Higham

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding customer service, the way it should be. Very knowledgeable and showed concern for my overall happiness. The machine is great as well

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Performance

    Rated 5 out of 5 stars

    Pretty good washer really like it so far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this washer much better then my previous front load Samsung washer. There is so much room and seems to get the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It washes well. Fits a ton and has had no issues in the first few months. Hopefully it holds up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washing Machine

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the machine almost 2 years ago and it's been amazing! No issues at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    buy the set

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the wife feel in love with the color at the store. The product is amazing and the set looks fabulous. what a great way and design to change up from a boring white laundry room.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great capacity

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loads of capacity in this bad boy. Was able to fit king size bedding. The smart things feature is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy at Beat Buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good washer with many features that come standard. It leaves clothes crispy clean and allows clothes to be hand dried if need be

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Super Large Capacity Smart Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super large capacity Smart washer. It reduces the number of loads of laundry in half. Easy to use and gets clothes super clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer I'm getting ready to get the dryer for my new place

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adulting at it's finest.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As said in title, this machine is incredible and the convenience with the app make it so much better as well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is absolutely unbelievable! I was torn between LG, GE, and Samsung and purchased this one. I could not be happier! The design, the size of the drum and the functionality are all perfect. Linked it to my Samsung Smart Things app and I can operate the unit from my phone. The lid is soft close and based on the way it is shaped I was able to make this work with cabinets above the washer. I would 100% recommend buying this!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 4 out of 5 stars

    Good Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. It has a big capacity and is real quiet. The only negative is that it takes longer to complete a wash than with my older washer.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Samsung Washer

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for the first year or so then started getting stuck and wouldn’t unlock

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has been amazing. I’ve done approximately 40 loads so far including lots of towels, sheets, and bedding. I haven’t had a single issue with being off balance. The clothes have all come out clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung has stepped up their washer nd dryer game over the years! This is a awesome washing machine! We love the smart features!

    I would recommend this to a friend