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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1591 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are pleased with the large capacity, quiet operation, and ease of use of this 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its strong washing performance and the convenient smart features. However, some users experienced issues with the spin cycle and occasional balance problems. A few customers also noted the washer's depth as a potential inconvenience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 1,591 reviews
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung watch is efficient and quiet. I love the Bluetooth connection. Where I can start the washer from my phone or be alerted when the wash is over.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is excellent! I would highly recommend it this brand and this machine to anyone that wants their clothes washed right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my 20 year old washer with this. Major difference. Has a lot of extraneous features that I don't use and some I didn't know I needed. Overall great machine.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Performance

    Rated 5 out of 5 stars

    Pretty good washer really like it so far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this washer much better then my previous front load Samsung washer. There is so much room and seems to get the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    buy the set

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the wife feel in love with the color at the store. The product is amazing and the set looks fabulous. what a great way and design to change up from a boring white laundry room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer model 5500 series

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. Easy to load and unload and plenty of room. Has convenient wi-fi to schedule washing at night or anytime. I highly recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kent Higham

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding customer service, the way it should be. Very knowledgeable and showed concern for my overall happiness. The machine is great as well

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Super Large Capacity Smart Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super large capacity Smart washer. It reduces the number of loads of laundry in half. Easy to use and gets clothes super clean.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great capacity

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loads of capacity in this bad boy. Was able to fit king size bedding. The smart things feature is great!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 4 out of 5 stars

    Good Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. It has a big capacity and is real quiet. The only negative is that it takes longer to complete a wash than with my older washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is absolutely unbelievable! I was torn between LG, GE, and Samsung and purchased this one. I could not be happier! The design, the size of the drum and the functionality are all perfect. Linked it to my Samsung Smart Things app and I can operate the unit from my phone. The lid is soft close and based on the way it is shaped I was able to make this work with cabinets above the washer. I would 100% recommend buying this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has been amazing. I’ve done approximately 40 loads so far including lots of towels, sheets, and bedding. I haven’t had a single issue with being off balance. The clothes have all come out clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy at Beat Buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good washer with many features that come standard. It leaves clothes crispy clean and allows clothes to be hand dried if need be

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Washer performance

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just had my Samsung washer installed. Was amazed at how many towels fit in the tub and how clean they came out

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Washer performance

    Rated 5 out of 5 stars

    Awesome Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Love the ease of operation. The color is awesome. The washer works and cleans the clothes well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It washes well. Fits a ton and has had no issues in the first few months. Hopefully it holds up.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung Washer and Dryer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer and dryer perform excellently. Quiet operation and sounds musical chimes when tasks are completed. Beautiful color choice. Great Value, too! Only drawback, after the installers left the premises, we were disappointed in discovering scratches on the top of the Dryer(not blaming the installers). Contacted customer service. The reps were courteous and offered a fair settlement for the cosmetic defects. Kudos to Best Buy customer service for making things right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research before buying this product. but it exceeded my expectations. I love it. From purchasing to delivery, everything went smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great sale price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was on sale at a great price. Great bargain for this washing machine. Works great, large capacity, quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Eric from Best Buy made this the best experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience purchasing my new Samsung washer and dryer was extremely pleasant. Eric was so helpful and patient and found us just the right product for our needs and space. He even gave us his private cell phone number to contact him at any time with any questions. He took so much stress away. As far as actual washer and dryer, they are working just fine for now. It’s only been about a month so it’s hard to tell. I have not used all the features yet. I do love the wireless connection and ease of use. Over all I would definitely recommend this product.

    I would recommend this to a friend