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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1591 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are pleased with the large capacity, quiet operation, and ease of use of this 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its strong washing performance and the convenient smart features. However, some users experienced issues with the spin cycle and occasional balance problems. A few customers also noted the washer's depth as a potential inconvenience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 1,591 reviews
  • Rated 5 out of 5 stars

    Love this washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love this washer! Tub is huge! It does a great job cleaning the clothes! And so many options!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. There’s so many great features I don’t even know where to start. The washer is huge…no problem doing my king size quilt. It has an app and you can control everything from your phone. It sends alerts when the cycle is complete or if the kids forget to close the door. Great quality, great look..love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice i just have really short legs so it makes hard to reach to get all the clothes but all in all its a good washer

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont do it.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m writing this review in November 2025 after buying this washer in February 2023, and it didn’t even last two and a half years. I spent extra money on it, and after doing more research, I realized I’m not alone—apparently a lot of people regret buying Samsung appliances, and now I understand why. The warranty is only one year unless you pay for an extended plan, which feels intentional. It’s like these products are built on a timer so you either pay for extra coverage or end up replacing the whole thing. I will not be a Samsung customer anymore.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been a good washer since I received it. Good product.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Happy laundry day

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    and comparisons. I did the wife test of the top models at Best Buy. Samsung 5.2cu ft. large capacity smart was the clear winner, with clean looking features pannel and wide arrey of of options. The final test was laundry loads requiring different setting. Each of the different laundry requirment were completed to our satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product and the dry time is over it plays a cool little tune. A very nice machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product functions precisely as advertised, meeting all expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the Price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent bargain and great machine. Installation when well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service good and clean items good deals perfect price love to shop at best buy...

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was desperate to find an in stock washer as mine died suddenly and was just 5 years old. This washer is super huge! It is drastically different than my last washer and I highly recommend it. Lots of wash cycles, extra large capacity and my clothes come out beautifully. Of course only time will tell if there will be bumps in the road with repairs and longevity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product & customer services

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, customer service, and excellent delivery services.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Beautiful smart washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful smart washer, easy to use and lot of capacity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet & I love that it is water saving & the fact that I can contol it from my phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the products just wish they came with the hookup attachments they needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer and dryer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely satisfied with this duo 10/10 recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laundry done fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large loads can be completed quickly. No problem washing towels and bedding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. works great. I am so happy with my decision to get the samsung washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it. It suits us very well. Best washer we have ever owned

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washing Machine

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great machine, but it can get noisy. The many options for washes are useful!

    I would recommend this to a friend