Customer Ratings & Reviews

So far so good. Purchased washer and dryer together.

The best washing machine I have purchased. Amazing

Love my nee Washer. I can do all my laundry in one load since it has a large capacity in it. I also love the quick wash mode so my laundry is done faster. It had taken me some time to get use too since this is my first smart washers but its nice. i have not yet used the smart app for it yet though. im working on figuring that out.

Love it my new washer and all of its features for different load types.

Best features for the price, it has most everything!

Excellent product, quiet, effective, good looking, 20 year warranty!

Quick, fast, easy to use. Great washer! gets the job done!

Great washer, smart technology lowers energy and water bill

I love this washer, it's so roomy, and easy to use.

My wife loves this washer she’s been washing and drying nonstop

It was a gift for Mom and she loves it she said it's runs smoothly

Definitely worth it. Everything's coming out a lot

Amazing product. Works great for the price. Definitely recommended.

The washer works great,looks great, does great at washing the clothes.

Works great and I love that it connects to an app to let me know when my load is done or when it needs to be cleaned.

Very happy with our purchase. Just what we were looking for.

I purchased a Samsung washer and dryer from Best Buy December 2021, August 29, 2022, the washer will turn on but none of the buttons or wash setting dial will respond. Called customer support and went through the steps with a Samsung customer representative on the phone. They said a repair technician would need to come evaluate the problem and they would connect me to that department to schedule an appointment. Then they hung up on me without transferring the call. I had to call back and go through all the steps again with a new representative, then schedule an appointment for a technician to come evaluate the problem on 9/6/22. Today I get a message from Samsung, the technician will not be able to come evaluate the washer because they do not have the required parts from the manufacturer. How do they know what parts are needed when no one has evaluated the problem yet? I called customer service again and was told that Samsung is doing an update, to unplug the washer for 24 hours and plug it back in and it "should work". The washer has been unplugged now for 3 days, I plugged back into power and it still does not work. Notified customer support the washer buttons do not respond and the issue needs resolved. Mary says the update "should" happen within the next week and the issue will be fixed. What do they do with customers who do not have Wi-Fi? She could not give me an answer. I said I wanted a refund or new washer, and she states she cannot do that without a Samsung technician coming to evaluate the problem. She sent an email that they will be in contact when they have any more information. I spent thousands of dollars on all new junk Samsung appliances. Samsung customer service does not stand behind their products, they might be aesthetically pleasing to look at, but they are trash when you can't even use them for more than 8 months. I cannot wait for the next one to break.

I love it! It works great still trying to figure out but it’s works

Bought as a set. Both look amazing and work flawlessly

This set works great and looks great! Very large capacity