Customer Ratings & Reviews
- Model:
- WA52A5500AC/US
- SKU:
- 6529817
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the large capacity, quiet operation, and ease of use of this 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its strong washing performance and the convenient smart features. However, some users experienced issues with the spin cycle and occasional balance problems. A few customers also noted the washer's depth as a potential inconvenience.
This summary was generated by AI based on customer reviews.
Do not buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 6 months. Samsung sent a replacement board that didn’t work. Repair facility claims to have ordered another board but that hasn’t arrived and we haven’t had a functioning washer in more than 2 months. Samsung refuses to help, repair facility can’t help. Past the point of return and Best Buy won’t help unless it’s out of manufacturer warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We'd like to speak to you directly and get more information about your washer for better assistance.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145566834, to help our team pull up your information.
Have a great day!
^Chrystel
POOR INSTALL- Left standing water. Ignoring client
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got the washer. Wrong one. Called the store and was told they can take it away but I would be without a washer for a week, since they won't put the old one back. Left enough water to soak up a extra large bath towel I bet there is standing water under the washer. Then just left, after I asked about the water. Literally ignored me. Store didn't do anything. If this is what your Total Tech is, I'm scared for my dryer and TV installs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Best Buy deliveries and online ordering is bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't have the washer a full week before getting a 4c error and then had to wait a whole week to get a replacement. I'm have been unhappy with all of my Best Buy orders
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question
or transfer you to your local store to answer your specific inquiry.
For reference, you may refer to these links and videos:
Resolve 4C or 4E error codes on your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00087663/
Samsung washing machine information and error codes - Not filling error: https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
How to reset your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00087882/
Use Smart Care on your Samsung washer and dryer: https://www.samsung.com/us/support/answer/ANS00050453/
Understanding noises and error codes on your Samsung washer: https://www.youtube.com/watch?v=SknGZKLd9AY
Have a great day.
Melardo
Broke after 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer....until it broke 3 months after we bought it. Part to fix it costs over $400. Make sure you get the total tech or warrantee if you buy this!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
It's our pleasure to receive a review from a client like you.
To help you with your concern, I have shared the available services on the link below.
https://www.samsung.com/us/support/service/
Also, we would like to speak to you directly and get more information about your concern.
Please feel free to contact us via the following options below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145569961, which will help our team pull up your information.
^Rainly
Washer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about 6 months then kept having issues with different things. It cost more to fix than to just buy a new washer! No more Samsung for me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sabrina,
We are disheartened to know that your washer isn't working as intended. We understand this is a difficult situation since the appliance is used on a regular basis to clean laundry of the household.
Your washer is covered by a limited warranty. Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/WA52A5500AV/US
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144868296 and it will help our team pull up your information.
Leo
Poor Customer Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed for the delivery, nor did the call to say they would not be there. When I called to find out why, they said they had not designated a warehouse for the product to come from and it would be at least another week before they could reschedule the washer and dryer, But the charged me a haul away fee that they didn't do and I am still trying to get taken off my bill.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Have a great day.
^Charles
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uses to much power i have a new 200 amp home service and have a set-up outlet for laundry room and the washer keeps setting the fuse off
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience with your Samsung washer, PhilipE! We'll be glad to look into this for you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Horrible washer still not delivered
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I havent received the washer yet it was suppose to have been delivered but best buy hires 3rd party contractors to delivery so they showed up in a semi truck. Which is illegal to drive on our street they could not deliver. IVE BEEN ON THE PHONE WITH BEST BUY SINCE 7:40 AM IT is 1:34 PM and the only they can tell me is there sorry to wait to reschedule until tomorrow
No, I would not recommend this to a friendWasher nd dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave so much trouble in installing the product. Brought the damaged product and kept in garage. After 1month brought the new one but hasn’t installed it. After 15 days came and installed it. Poor service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your review. We appreciate you sharing your overall experience with the product and installation.
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144983166 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Delivery messed up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not delivered on time and no email or a phone call, lost a day at work for no reason. Very unhappy with customer services.
I would recommend this to a friendDefective washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine wash only with hot water ,even when the program is for cycles with cold water. I try get ahold of Best buy costumers services no one amswer the phone. I try to figured out if the installation was done properly or not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289 is available 24 hours a day for installation concerns.
Reference Number: 1144706232
Have a great day.
^Charles
not happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is Dec 4th, the day after I was suppose to have my new washer delivered. I am still waiting for my washer. I have not received a call or e-mail. What the heck is going on. I have spent thousands of dollars at Best Buy on computers, tvs, a dryer and other various items. This is not right!
I would recommend this to a friend- Pros mentioned:Ease of use, Performance
Efficient Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, love this new Samsung Top Loader washer. I was pleasantly surprised as to how easy and simple the wash selections are. The price was very reasonable and definitely working superbly so far. I'm planning to buy the dryer in the near future can't wait to get that as a matching set. We originally purchased this as a quick emergency replacement. I'm glad I did go with this choice.
I would recommend this to a friend Samsung is the worst
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer ever leaves lint on everything Only 50% load full Called samsung and had tech come out they told me fill it less than 50% and ignored the lint problem will never buy samsung anything again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kevin,
Thank you for sharing your experience with us about our product. We apologize for having issues with your washer, and especially it leaves lint on everything. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing this link to guide you on the issue.
Clean the Lint Filter on your Samsung Dryer | Samsung US
https://www.youtube.com/watch?v=T5En60U_Uao
The clothes are not clean
https://www.samsung.com/us/support/troubleshooting/TSG01108627/.
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144729546
Thank you for choosing Samsung. Have a great day.
^^Ross
Broke little over a month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overal seemed to be a good washer then it tanked and will not allow to select or wash. NEVER WILL I EVER BUY A SAMSUNG WASHER MACHINE OR DRYER POSSIBLY EITHER A FRIDGE. Lets pray the fridge dont take a crap. Now waiting over 2 weeks to see if the Samsung comes to fix. Dont buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gonzfam19,
Thank you for your review. We realize that this situation is difficult since washers are used regularly to ensure laundry is cleaned.
To help you with this, I am providing a Samsung link below to guide you on the concern you're having.
Samsung washing machine buttons won't work:
https://www.samsung.com/us/support/troubleshooting/TSG01108862/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144868125 and it will help our team pull up your information.
Leo
Best buy Midlothian 23235
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t deliver things on time or offer any options. I have been to the store 6 times this week asking for answers. Items are in store but they don’t deliver them. I am expected to be without a refrigerator, washer, dryer for 3 weeks and this “may” change if it gets pushed back again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
Your Reference Ticket Number: 1144593726
-Angelica
Cheaply made and just isn’t a good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money. This thing comes out of balance. A lot. I don’t even over load it. It’s super cheap feeling. It’s very loud. I’m not a fan.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ldh11,
Thank you for reaching out to us and we are glad to know that you are using one of our Samsung washers. We apologize for the inconvenience of the washer is out of balance and noisy, this can happen when the four washing machine legs are not all making secure contact with the ground.
Here are some links that can help you out identify these issues:
Shaking or out of balance:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
You can opt to watch this video for a basic troubleshooting guide:
https://www.youtube.com/watch?v=ywOrH59K9Rw
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144159509
Thank you for choosing Samsung. Have a great day.
-Trisha-
Stop Draining and Spinning
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer stop draining water out and spinning. Instead it continued to dispense water and fill up to the rim of the washer. Only had 3 months!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy your new washer for many years, Tash!
Here is a link to "Samsung washing machine does not drain": https://www.samsung.com/us/support/troubleshooting/TSG01001013/
I also shared this link about "Samsung washing machine won't spin or won't stop spinning": https://www.samsung.com/us/support/troubleshooting/TSG01000997/
You may also refer to this video about "What to do when your washing machine doesn't spin": https://www.youtube.com/watch?v=0D13Fhc07hQ
The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/
Samsung washing machine water fill issues: https://www.samsung.com/us/support/troubleshooting/TSG01203005/#there-is-a-delay-before-the-washing-machine-fills-with-water
The below link is the user manual for your model. Turn page 60 (Troubleshooting - Does not drain and/or spin) for reference: https://downloadcenter.samsung.com/content/UM/202207/20220715160302333/WA7300A-AD_DC68-04037N-02_EN_MES_R.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145215228), which will help our team pull up your information.
Have a great day.
Melardo
Wrong brand name
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was not the one I preferred, has not choices
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144616047
Have a great day.
Melardo
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clothes were still extremely damp after running cycle
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your informing us that your clothes were still damp after running a cycle on the Samsung washer. We apologize for the inconvenience, especially with customer support, and will gladly look into this for you.
Here is a link to the troubleshooting steps to try when clothes come out soaking wet after a cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
For reference, you may check the link below for a guide to learning the best laundry load size for your Samsung washer and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144893207) to help our team pull up your information.
Thank you!
-Angelica