Customer Ratings & Reviews
- Model:
- WA52M7750AW
- SKU:
- 5712046
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the large capacity and quiet operation of this 5.2 Cu. Ft. High-Efficiency Top Load Washer with Steam and Activewash. Many appreciate its effective cleaning performance and ease of use, along with the various features it offers. However, some customers have reported issues with the washer's reliability and spin cycle performance after a period of use. The large tub size is a frequently cited positive aspect.
This summary was generated by AI based on customer reviews.
Wouldn’t recommend.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not a fan of this washer! It leaves laundry soap/softener residue all over clothes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Honesty,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having an issue with the washer as it leaves laundry soap or softener residue all over the clothes. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this linkhttps://www.samsung.com/us/support/troubleshooting/TSG01207154/ to guide you on the issue. It has a step by step instructions on what to do if the cycle ends with a drawer full of water or the other things you've added, like detergent or softener.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00030150/ for some tips on how to clean your washing machine.
You can also check this https://www.samsung.com/us/support/troubleshooting/TSG01108627/ if clothes are not clean after using your Samsung washing machine.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144287319.
-Noraina
Horrible flaw you won't notice for months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer started out great, but after time a dirt and mildew will accumulate underneath and will eventually end up coming off on your clothes. There is no way to stop this from happening even if you take it apart and clean what you can see. The issues that there will always be some water left underneath that will cause issues long term. It is not even 2 years old and I am buying a new washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I know how frustrating it can be when you purchase an appliance and it does not meet your expectations. I am including a helpful link to a guide to support your concerns on the mildew (https://bit.ly/2ItFTtT). We thank you for being a Samsung customer! ^Lena
Cant believe this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased this washer and something is wrong with it. Thx God I purchased the warranty. This is ridiculous and I have plans to go out of the country in 2 days and guess what.... my washer is inoperable. Now what am I to do Samsung and Best Buy?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, Apple187! In order for us to better assist you with your washer, we would need to know some more details about what is happening with it. You can reference ticket number 1141294380 and contact via one of the options below if you'd like to discuss your options with us. ^Jecca
Facebook Messenger: http://m.me/samsungsupport; Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398); Twitter: https://twitter.com/messages/compose?recipient_id=18768513
rude squad
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the person who came for install this product is very rude and he abuse my mom with bad language and i also reported to best buy about this and they did nothing and they also did't give me certificate which i supposed to get with purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at Customer Care: P. (888) 237-8289, H.24 Hours a Day-7 days a week Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144622841.
-Noraina
Broke in 9 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this washer on April 4th and the clutch broke in it on April 9th. Samsung's customer service sent out a repair guy to fix it and it has been working fine ever since, however I am not happy that I had to have it repaired in 9 days after purchasing
No, I would not recommend this to a friendGood Until It Isn't
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about eight months, then started making an awful grinding noise. Tried to schedule a warranty repair through Samsung and was given a 3-4 week estimate to get a technician out here. We have lots of other Samsung products and have always been happy but I will not buy any more appliances from them.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lid has broken twice in less than a year. I’m 5’7 and have to stand on my tip toes to get Clothes from the bottom of the washer. It does not rinse well. I have since replaced it with a Maytag that is wonderful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We really appreciate you taking the time to sit down and write out all the details of your experience so far. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. ^Lena
5'5" and not tall enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't reach the clothes to remove them! A step stool doesn't help because you have to brace yourself so you don't fall in.
No, I would not recommend this to a friendHORRIBLE CUSTOMER SERVICE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NO ONE COULD SEEM TO HELP WHEN THE WASHER I PURCHASED DIDN'T WORK RIGHT WHEN IT WAS INSTALLED. WHEN SOMEONE DID HELP SHE CANCELED THE WARRANTY I PURCHASED WITHOUT TELLING ME. I ONLY FOUND OUT WHEN I SAW MY CARD STATEMENT. EXTREMELY DISSATISFIED
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello John, we are sorry to hear about the issues that you are having with your washing machine. This is not the experience we expect for our customer's and we would like to get this resolved as best as we can. We would like to inquire further about your concern with your washing machine. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144109328) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
SAMSUN 5.2 CU.FT.HIGH EFFICIENCY TOP LOAD WASHER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product twists your clothes into a knot. IT IS THE WORST THING I HAVE EVER SEEN. I bought on Feb 12th; it was delivered on Feb 26th because of the ice storm in Texas. Now they won't take it back. It sucks!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there QueBec9786,
I see you are having issues with your newly installed Samsung Washer twisting your clothes. There are several things that we would like to check to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143117153. We thank you for being a part of the Samsung family. ^Brad
dont buy top loader from samsung! buy front loader
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked 3-4 months good then it started to acting weird. white stain in all my clothes. read the manual followed the maintenance procedure no luck. now I have to go outside store to get my laundry done.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there psharma, I see you are experiencing issues with your Samsung Washer not working properly and understand that you have tried general troubleshooting. I would like to offer some assistance in getting your issues resolved. I have some helpful information to ensure only the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
We are willing to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143495036. We thank you for choosing Samsung in your family's home. ^Brad
Not the best
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't fill enough to cover the clothes and it doesnt wash clothes well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kelly,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the washer doesn't fill enough to cover the clothes and it doesn't wash clothes well. We will surely notate this feedback for better products in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
The washing machine does not fill with enough water:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
Clothes are not clean after the Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WA52M7750AW/A4
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144348430
Thank you for choosing Samsung. Have a great day.
-Trisha-
Do not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've onky had this washer for 3 months and it won't spin. New parts have to be ordered and replaced...new motor, clutch, mother board, etc. Beyond me how this woukd break when I only wash small loads. I hope I can get this replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Uilani, I realize that you have run into some concerns with your Samsung Washer not spinning and know how disconcerting that can be. I am glad that you were able to get a speedy repair set up with ease. We are here if you need any assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143896376. We thank you for choosing Samsung in your home. ^Brad
Garbage!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyers beware, but this washing machine is not worth the money nor does it worth buying. The machine doesn't work well when in bedding cycle and it makes far too much noise in rinse cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you have some concerns when cleaning your bedding in your Samsung Washer and I would like to help. I have some helpful information that I would like to provide you to ensure that you are getting the very best performance. See link below:
https://www.samsung.com/us/support/answer/ANS00047247/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143077185. We thank you for being a part of the Samsung family. ^Brad
Terrible washer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in November. It makes a loud noise when running, it doesn’t get clothes clean and it leaves little holes in our clothes. I would not buy another Samsung washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Momof6,
I see you are needing assistance with your Samsung Washer and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143180762. We thank you for being a part of the Samsung family. ^Brad
Horrible washer and service
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible only had it a coulple of weeks and had to have it fixed now getting teafy to call them again and stupid me did not purchase a warranty and best buy wont do crap and i only had it 2 weeks!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we regret to see that you're having issues with your washing machine and would like to see how we could assist. You are a valued customer and your experience is important to us. If you would please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144008165) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Piece of junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven’t had this washer for a month and it already needs repairs! The washer makes a loud grinding sound on the spin cycle and does not extract water from the clothing. Samsung quality is poor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Traci5cents, I understand you have some concerns about the performance of your new Samsung Washer. I know how frustrating that can be and I would like to provide you with a helpful link to ensure your unit is performing the best. Please see links below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
If you need any further assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144032470. As always, thank you for choosing Samsung in your home. ^Brad
First was defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Second washer seems to be working ok. The pump is super loud.
No, I would not recommend this to a friendpoorly made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.poorly made cheesy material lettering so light I cant see the choices without a flashlight. little tub attached to the cover too heavy and the cover wont stay up. eco doesnt put enough water in the wash. cant open the cover unless you stop the machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your honest feedback and we hope you are in good health. We are happy that you have purchased a Samsung home appliance though saddened as there are several concerns that are not up to your standards. Feedback like yours will certainly help us to continue improving our products and customer experience.
I have included the user manual to help solve most of your concerns regarding your washer.
Please click on the link below and turn to page 25 - 26 for leveling your washer. Turn to page 31 to know the cycles and to let you know that eco-plus uses less water to save on consumption. Turn to page 40 for usage of the Built-in sink
https://downloadcenter.samsung.com/content/UM/201908/20190809105304681/WA7700M_DC68-03774D-04_EN_CFR_MES.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144223570
Leo
Samsung does not stand behind their product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little over 1 year after purchase the top of the washer cover around the bleach dispenser started to rust. Samsung said too bad, we don't stand behind our products
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi cwg324,
Thank you for sharing your experience with our washer. Samsung always intends to provide great products and satisfaction to our customers. And I apologize if the top of the washer cover around the bleach dispenser started to rust. Your situation needs to be discussed more and we will be assisting you to get the help you need.
You may want to check your warranty status to know your eligibility.
https://www.samsung.com/us/support/warranty/
Also, you can call our Samsung Customer Support hotline for repair or replacement by dialing this number.
1-800-726-7864
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144365937
^Mila