Customer Ratings & Reviews
- Model:
- WA52M7750AW
- SKU:
- 5712046
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the large capacity and quiet operation of this 5.2 Cu. Ft. High-Efficiency Top Load Washer with Steam and Activewash. Many appreciate its effective cleaning performance and ease of use, along with the various features it offers. However, some customers have reported issues with the washer's reliability and spin cycle performance after a period of use. The large tub size is a frequently cited positive aspect.
This summary was generated by AI based on customer reviews.
Do not buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look but it is horrible! It does not wash well at all and I even have clothes that come out with dry spots. I really wish they still made them with the agitators.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bianca, thank you for sharing this review. We value our customer's feedback and support. I know this must be frustrating. I am here to help. I have attached a link to a troubleshooting guide that may help with your concern on your washing machine not getting enough water (https://bit.ly/3FZm2vG). In addition, here is a link to a troubleshooting guide that may help with your concern on your clothes not being cleaned (https://bit.ly/3pVYBxB). If these issues continue, or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144045661) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Broken within a week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally broke and couldn’t spin after the third use. The machine wasn’t loaded unevenly or anything of that nature.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Alph, we are sorry to hear that you are having this problem with your washing machine. This is a bit unexpected for this product. We stand behind our product and we would love to look into this further. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144105098) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 15 days the Washer Display error code 5E And then the Water stop Draining out. Very disappointed with this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having some issues with your Samsung Washer providing you with an error code and understand how frustrating that can be. I would like to provide some assistance to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/answer/ANS00087882/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143245534. We welcome you to our family and thank you for choosing Samsung. ^Brad
Worst Washer Ever - out $700 after 1 year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible washer and support. Purchased 5/25/2017, Died 6/9/2018. Was told out of warranty and nothing could be done aside from pay for repair or a new one.
No, I would not recommend this to a friendMust be tall individual or use stepping stool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer was a replacement for another Samsung I owned for about 5 years. While it is the same height as the previous one, the drum bottom was much lower. Could not reach the bottom without standing on toes.
No, I would not recommend this to a friendGood until it broke after 2 yrs
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washing machine uuntil it broke after 2 years of service. Geek Squad has been here twice and it is till broken.
No, I would not recommend this to a friendDo not get it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the features the only problem is that doesn't wash the clothes. It doesn't drain the dirt. I returned and got a GE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144654956.
-Noraina
Bad product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really noisy and shakes so much while in use plus bad customer service provide by samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi diegocarrillo,
Thank you for raising your concern regarding our washer, this will be helpful to improve our products and give more satisfaction to you and other customers. I apologize that you are experiencing shaking and noisiness on your product. Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected.
Noises can vary a lot and are hard to describe with words, so to identify the proper troubleshooting steps, you'll want to pick the noise in this guide that is most similar to what your washer is making, even if it isn't a perfect match.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Also, please check on this link for reference regarding your concern about the shaking of the washer.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
I also want to apologize regarding your customer service experience, moving forward here are other options to reach our representatives.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care:
1-800-726-7864 (1-800-SAMSUNG)
Stay safe,
Reference Ticket Number: 1144200376
^Mila
Washing machine made for a giant
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed the drum is so deep I’m unable to remove the clothes from The bottom!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We apologize that your experience with the washing machine was less than ideal. We appreciate all concerns that help us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144834567) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't seem really to get the clothes clean. The clothes sometimes come out still smelling unwashed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having some concerns with your new Samsung Washer. I would like to make sure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Thank you for choosing Samsung. ^Brad
Recalled and Samsung doesn't give full value
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer was recalled and we ended up paying $ out of our pocket for another and it could only be applied to a Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi btmg,
Thank you for letting us know about what happened to your Top load washer. We apologize for the inconvenience it may cause you, especially by paying to fix it. I understand that this experience is not ideal.
I will provide you with a link that has a general troubleshooting guide for a specific washer issue.
Here's a link: https://www.samsung.com/us/support/search/?query=Activewash&page=1&sort=relevance&SiteType=support&ModelCode=N0021851&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fhome-appliances%2Fwashers%2Ftop-load%2Factivewash%2F&tabOrder=index.html%2Canswers%2Ctroubleshooting_guides%2Csupport_videos%2Clinks%2Cresources%2Cfaqs&facetFilters=%7B%7D&filters=%7B%7D&verticalUrl=TroubleshootingGuides2.html.
You can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/WA52M7750AW/A4.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144251297
^Rainly
disappointed in washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Defective first washer. Replacement washer does not spin good and has a super loud water pump.
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello, I understand your frustration with this washing machine. For further assistance, please contact Samsung Customer Support via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
4. Toll-free calling: 1-800-SAMSUNG
^Michelle
Blows
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing blows. Had it for three years and it broke. Don’t waste your money.
No, I would not recommend this to a friendKeeps throwing codes
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had nothing but problems with this washer never again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Judi,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having an issue with your washing machine as it keeps throwing codes. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01002001/ to guide you if your washing machine has an error code. Just click on "Washing machine displays an error code" for the troubleshooting steps.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144663091.
-Noraina
Don’t buy samsaung anything!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lid doesn’t latch unless I press down. Doesn’t clean well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can understand that this has been a frustrating experience. Thank you for taking time to review your product. Let us see what we can do to get this resolved. Here is a link to a troubleshooting guide that may help with your concern on your clothes not getting clean (https://bit.ly/3qUNLY7). In addition, we would like to inquire further about your concern on your washing machine not latching correctly. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144047905) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
don't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buying a Samsung home appliance. Please stick with electronics Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for your helpful feedback, Maka! We value the thoughts and opinions of all of our customers. ^Jecca
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Third party group flooded my basement abs told me it wasn’t their fault.
No, I would not recommend this to a friendNot good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just 2 months that I bougth it and having problems
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see that you are having some problems with your Samsung Washer and know that can be frustrating. I want to extend a hand in getting you headed in the right direction to get this problem resolved. Please reach out to us at your convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143591832. We thank you for being a part of our Samsung family. ^Brad
Sorry I bought this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too large takes two hours for steam too complicated
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Customer! Let me share some information about the great things your high-efficiency washer can do. On page 31 of your user manual, you will see information on our Eco Plus Setting designed to increase your energy savings! On page 32, you will find instructions on how to customize and save your own unique cycle. You can find and download your user manual on Samsung.com. With this information, you will be able to shorten your wash time, thanks! ^Mae
Don’t hesitate! Add to cart!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for about 4 years and can’t think of any issue I have had. I had a teenager break the lid trying to open it while it was locked and replaced the lid. Absolutely love these. I kept watching between home depot and best buy for them to go on sale because i couldn’t bring myself to pay full price. And soon as it hit sale, it was in my cart and scheduled to be delivered! The sink/scrubber on the washer is very nifty.
I would recommend this to a friend