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Customer Ratings & Reviews

Your price for this item is $899.99

Customer reviews

Rating 4.5 out of 5 stars with 2254 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers love the large capacity and quiet operation of this 5.2 Cu. Ft. High-Efficiency Top Load Washer with Steam and Activewash. Many appreciate its effective cleaning performance and ease of use, along with the various features it offers. However, some customers have reported issues with the washer's reliability and spin cycle performance after a period of use. The large tub size is a frequently cited positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 2,254 reviews
  • Rated 5 out of 5 stars

    Quiet and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wash machine is great! I got this wash machine after Samsung had a recall on my last one. So far it has been awesome. It’s quiet and I love the sink inside. I have a baby so I presoak a lot of her clothes. The only con I would say is it’s very deep so it’s hard to get everything out. I am 5’7’’ and I have to get up on my tippy toes.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    good washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good washer that washes real good stuff and makes it clean

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer they're really the best in the market

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    MOLD!!! DO NOT BUY SAMSUNG

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY SAMSUNG!!!!! MOLD! YouTube and Review! Black mold! Samsung does not cover and neither does Geek Squad! Samsung needs to recall! There should be a lawsuit! This is 4 years old. We have had this issue for a couple years and I finally took it apart to clean. Still have mold after scrubbing everything

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having concerns with keeping your Samsung Washer clean. I have some helpful information that I would like to provide to help keep your machine pristine. See link below:
      https://www.samsung.com/us/support/answer/ANS00030150/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Best washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the top loader and the delayed wash setting. I also love the hand wash tub at the top. Amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Samsung washer before that was part of the recall and really thought about buying another Samsung product. Didn't want the same thing to happen again but for the price and the capacity and the features can't beat it

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    I Loved This Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    make my job easy, wash and really clean all the clothing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Slick and good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have this machine for about 2 months now. Functions great and is not noisy at all. The design is really slick and modern. It has been doing a great job so far. Took a star off as the finger resistant feature is not 100%. I see fingerprints of sometimes. But otherwise good machine.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      I'm happy to hear that the sleek design and wonderful features make this the perfect washer for you. Thank you for choosing Samsung. ^Lo Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great machine. Easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has great features and is easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A MUST HAVE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wasn’t sure which washer to go for but I had seen good reviews and this had everything I was needing. I LOVE this washer! it’s a must have and it’s so up to date. If you’re going to even spend money on a washer you might as well buy this one because you won’t regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good so far and it is big enough for a comforter.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great washes clothes well easy to use and install

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Washer size

    Rated 5 out of 5 stars

    Wonderful Washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Have never owned a new washer and this is outstanding. Quite, huge size inside, efficient and a great value. Very happy

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    I am so in love with his washer dryer set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so in love with his washer dryer setThe best decision I could’ve made I even canceled a lower grade set to purchases and I’m so glad I did the load capacity on the washer is outstanding easily would wash my king comforter no problem not to mention I got the squad so if for any reason I have any problems though fix it for me for free feeling pretty good about my purchase purchase a couple months ago actually first time I’ve written a review about it but I love this washer dryer set 100% buy it recommend it love it you will too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the top loader

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had front loafers and I was tired of the upkeep. We changed to this top loader and although I have to tilt into it to get some of the clothes out it is wonderful. I have dogs that need their paws wiped when they come in from the rain and the top tub works great for getting those muddy towels clean!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all the features and the size of this machine.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible wash

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clothes are consistently dirty. Take about two washes to get somewhat of a decent load. Washer only fills water maybe 1/4 of load even after having someone come and check it out. Lid locks in moisture causing rust to the top of washer. I’ve dealt with this machine only because I haven’t had the cash to purchase another one . Definitely won’t buy this brand again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there.

      Let's increase your washer's quality performance. Below is some possible solution with the clothes not dry and water fill.

      Usually, if there's something wrong with the washer that's going to affect how well it cleans, it also affects something else, like a draining, filling, or spinning issue or even an error code. Please check this link for details.

      Clothes are not clean after washing in Samsung washing machine
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/

      When it comes to doing laundry, most of us toss in our jeans and T-shirts, start the Normal cycle, and call it a day. But your Samsung washing machine can do so much more. Please check this link.

      Cycles, settings, and features on your Samsung washing machine
      https://www.samsung.com/us/support/answer/ANS00061937/

      Using the best kind of detergent in your washing machine may seem tricky. You definitely want your clothing and other items to come out as clean as possible. Please check this link for details.

      How to use detergent in your Samsung washing machine
      https://www.samsung.com/us/support/answer/ANS00031847/

      To get the best results when you're doing laundry, it's important to consider the weight of each load you're washing. Please check this link for details.

      The best laundry load size for your Samsung washing machine and dryer
      https://www.samsung.com/us/support/answer/ANS00080262/

      This guide will go over the things that need to be done to prevent leaks, excessive vibration, and issues with spinning, draining, and filling.

      Install a Samsung washing machine in your home/ level the washing machine
      https://www.samsung.com/us/support/answer/ANS00051342/

      Please check this link to your user manual on calibrating your washer. Turn to page 27.
      https://downloadcenter.samsung.com/content/UM/202209/20220916175449333/WA7700M_DC68-03774D-04_EN.pdf

      Samsung washing machines use various technologies to minimize how much water is used. Please check this link for details.

      Samsung washing machine water fill issues
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/

      Use the Deep Fill option on your new Top Load Samsung Washing Machine to ensure that every item in your laundry load gets fully saturated. Please check this video for details.

      How to use the Deep Fill feature on your Top Load Washing Machine | Samsung US
      https://www.youtube.com/watch?v=Vc3cVLeaPHw

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1145432321) to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Camille Samsung

  • Rated 4 out of 5 stars

    Will wash clothes however I miss the front loader.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top loaders are harder to reach the items inside. Sometimes when the clothes have dirt on them the tub will have dirt in it after the wash is complete. Also no clean out that I am aware of. If pump clogs I will be changing the pump most likely.

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought the larger one. It really is a great washer

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Love This Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine works great. My clothes come out much cleaner than they did in my previous washing machine. It can handle very large loads and had no problem washing my king size bedspread.

    I would recommend this to a friend