The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 5 out of 5 stars
Finally, a Washer That Thinks for Itself
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I upgraded to the Bespoke washer specifically for the AI OptiWash and the Auto-Dispense system, and it has genuinely changed my approach to laundry. No more measuring detergent or guessing the cycle.
My favorite feature is the AI learning: I run the Towels cycle on Extra Heavy soil a lot for my bath mats, and the machine learned to put that cycle right at the top of my list. The Extra Rinse option on the Towels cycle is fantastic—it gets all the soap residue out of my thickest items.
If you hate the front-load washer smell, this one solves it. I made sure to enable the Auto Open Door feature (you have to set it on the machine itself, not the app!), and it opens automatically after the cycle to air dry. Yes, I still do a quick wipe of the rubber gasket—but that tiny effort is a small price for a drum that always smells fresh.
This is a true 'set it and forget it' appliance that deserves every bit of praise.
I would recommend this to a friend
Rated 5 out of 5 stars
Love the AI, Touch screen and the auto dispense
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We had a previous version of these Washer / Dryer. They have been running for 6 years now without an issue. We needed new ones for a new home and these were our choice as they now include not only technologies like AI optimizations, touchscreen and well connected notification system, they also have physical options like Auto detergent dispense in the washer. Looking forward to see if they continue to be as reliable as our old ones.
I would recommend this to a friend
Rated 3 out of 5 stars
no thanks
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
i dont recommend this ai is not all that what people think tp many technology buttons and its loud
No, I would not recommend this to a friend
Brand response from Samsung
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We want to provide you with a hassle-free experience using your washing machine, Christin. Let us help you.
We suggest referring to the resources below to address your washer's concerns. Please click the link and hyperlinks and watch the instructional video for tips.
Samsung washing machine is noisy (Please choose the best that describes the sound that you are hearing): https://www.samsung.com/us/support/troubleshoot/TSG10007169/
The technology of this washer is not significantly different from that of other washers. Please refer to the unit's manual for instructions on how to operate it: https://downloadcenter.samsung.com/content/UM/202509/20250926112456509/OID85560_IB_WF90F-AD_7LCD_EN_250925.pdf
Should you ever need more assistance, please feel free to get back to us via the following options: