Customer Ratings & Reviews

This is a game changer!!! I was skeptical at first of this would actually do as well as an individual washer and individual dryer would but after reading and watching reviews, I decided to try it for myself and WOW was I surprised. This actually does a better job than my previous Samsung washer and dryer (separate units). And the clothes are COMPLETELY dried each time!!!! Highly recommend this unit!!!! FYI: I purchased the vented model not the ventless so can only tell u the performance of the vented unit.

For a family of six adults, this washer dryer combo handles the work load effortlessly. It is much more efficient than the standalone washer and dryer we had. No more rewashing if you forget a load in the washing machine. Laundry days just got a lot easier.

1 month use and it cleans and dries perfectly. This tech is spot on and delivers what it advertises. Very impressive. Make sure you check the weight of this machine, you won’t want to ever move it.

No more switching laundry over! Great product and works great. Vented dries just as well as a normal dryer.

The combo washer/dryer is very nice. However, the process of getting it functional in our home was not. The first time it was delivered, the delivery person advised us not to accept it because it was in poor condition. When the second unit arrived, the installation was faulty the unit leaked and vibrated terribly. The next day, a Geek Squad repair team addressed the issues. They discovered a metal part that somehow ended up in the unit. They removed it, dealt with the leak and used a level to properly see that the unit was level- it was not. Now the unit is fine. I have called BestBuy support on multiple occasions to see about a resolution. The last time I called the BestBuy line, the agent stated that he would address the issues, put me on hold and the call was disconnected-the agent never called me back! What a cluster!

First, I want to say that we couldn't be happier with Best Buy's delivery service of our Samsung 5.3 cu ft Bespoke AI Vented Laundry Combo unit. They were prompt and delivered item undamaged. So far, we are very pleased with the unit and washing/drying capability. Time will tell if the product remains to be worth the $$$ tag, but am very exited to have the extra space for our bath remodel that swapped out a shower stall with a full size tub to meet the needs of a full second bath for a growing household full of girls with two dogs.

I bought it and here’s why I ended up returning this machine. It does have a new vent that helps with the drying process (before clothes used to come out damp) but be ready to have dry clothes full of wrinkles. You have to run one extra hour of stem cycle to get rid of •some• wrinkles in your clothes. No, not for me as I don’t like to iron my regular T shirts. Returned it and got two of the traditional washer and dryer, so much happy now

Very convenient for everything I’ve used it for only wish I bought the stand to go under it

It took a while to get this product. I had it delivered and the first one didnt work. It kept giving me a leaking error. So I couldnt wash clothes. So I had to get another one delivered. It took over 2 weeks to get a new working machine. After the first one that was delivered and later discovered to be broken, I had to schedule a swap. The swap they brought was a damaged one. So I needed another reservation, they forgot to put it on the truck. So I had to wait AGAIN. So like I said it took over two weeks for me to get a working machine. But now that I have it, its ok.

very convenient and easy to use. The phone app I have not been able to get to work but the unit itself works great.

It is convenient to have not the washer and dryer together. BUT. Not everything goes through the dryer, so I have to pull everything out to get at those. Things need to be shaken out so they aren't winkled, so I have to pull everything out to do that. I have to add dryer sheets. All this need to be done on the washer's time instead of my time.

Great design with vented option, quick and quiet working design. Not your regular washer and dryer. No burden for dryer transfer

It's working awesome. Its drying sensors are amazing.

We were somewhat reluctant to move from two traditional units to one but we sre very pleased we did. Being able to put a load in and have it washed and dried fits out lifestsyle well. Ultimatly we get the same amount of laundry done with less effort because we dont have to be present after the wash cycle to transfer clothes to the dryer.

This thing is awesome. It was easy to setup and now I don't have to remember to move clothes to the dryer and end up having to rewash them if I forget. It also washes better than my old machine. Interesting side benefit: A notification shows up on my TV when my laundry is done.

I did plenty of research and i decided to go with the vented option because the reviews were tough on the ventless. I’m very happy with my decision! This is an amazing machine ! It’s taken sometime to adjust my lifestyle of the simplicity of washing and drying one load . Zero regrets! But I do miss my dryer sheets!

Seems to be very convenient. it beats the advertised times and dries very well.

4.5 We love it!! The only thing we would change is the side the door opens. Due to the size we have to put it on an angle so the door doesn’t get in the way when it’s opened. And it could have better wrinkle prevention options. Everything else is perfect

This item is very quiet, and we love the sleek design

To be clear, I love the washer/drier combo and its functionality. It works brilliantly and has been a valued purchase. I would highly recommend it. My horrible experience stems from the Best Buy customer service, communication and delivery processes, as described below. Buyer BEWARE -- from the moment I purchased the product and the associated pedestal, there were significant complications. I have NEVER written a negative review (or any review for that matter), but sadly this is the only forum I can locate to voice these concerns. The product was very new when I ordered it (on the showroom floor for just a couple of weeks), so the in-store team placed the order as a "pick-up" while they located a physical item, at which point they were planning to call me to coordinate delivery and installation. After several weeks of silence, I reached out to Best Buy customer service. Come to find out, it is PHYSICALLY IMPOSSIBLE to contact one's local store and speak to the employees that made the original sale. The customer service employees could not comprehend why I was questioning DELIVERY of a "pick-up" order, despite the above explanation to multiple different representatives. I begrudgingly returned to the local store to speak with the salesmen and obtain their personal emails for communication moving forward. The delivery team arrived to deliver and install the equipment, but, to their surprise, the pedestal was not on the truck. After another phone call / email rodeo, we learned that the pedestal was on backorder, and would arrive in 4-6 weeks... a new delivery date was scheduled. On that date, I again left work, met the drivers at home, and cleared out my laundry closet. Shockingly, they informed me that this was a "delivery-only" order, meaning they did not have the ability to actually INSTALL the pedestal. They recognized that it would be physically impossible for me to lift a 400lb washer to install the base, but were forced to leave it sitting in the garage. With the same communication difficulties, I returned to the Best Buy store for the third time, discussed the issues with a very nice salesperson (who informed me that the prior two employees were no long employed by Best Buy, explaining the radio silence of the preceding weeks). An INSTALLATION appoint was scheduled for today. Today, I again left work, met the driver, cleared out the laundry closet, and watched them set the very heavy all-in-one unit on top of the pedestal (which was the exact width and color of the machine). They immediately noted that the pedestal was incorrect -- it was too shallow and the back feet of the machine did not align with the stand. They connected me with customer service via phone, who listened to the saga and informed me that Best Buy does not sell the correct pedestal for this washing machine unit. I found this hard to believe, as it is depicted on the website and is on display in the store. The only option she offered was to schedule yet another home visit for a NEW team of drivers to pick up the pedestal for return. I implored her to allow this team of men take the incorrect product, in hopes of avoiding yet another disruptive in-home appointment, but she said that was not possible due to 'timing and logistics". I explained to her that this was my THIRD time adjusting my schedule to meet delivery workers and if customer service was their goal, they were grossly missing the mark. Unsurprisingly, another appointment was scheduled for next week. Still not believing that the correct pedestal was unavailable through Best Buy. I did my own research on Samsung's website and over the phone with Samsung customer service. I located the correct model number for them. As it turns out, the incorrect pedestal was ordered from the start, but was not recognized by any employee or customer representative despite a myriad of issues, appointments, calls, and re-orders. As it stands, after 55 minutes on the phone, I have been able to order the correct item AND schedule a delivery, installation, and return of the wrong pedestal. Fourth time's a charm. There has been zero compensation for the HOURS of time I have spent navigating this issue, coordinating appointments, leaving work, and adjusting my busy professional schedule for the Best Buy team -- for this I am disappointed and will make every effort to purchase future appliances elsewhere.