Customer Ratings & Reviews

We were somewhat reluctant to move from two traditional units to one but we sre very pleased we did. Being able to put a load in and have it washed and dried fits out lifestsyle well. Ultimatly we get the same amount of laundry done with less effort because we dont have to be present after the wash cycle to transfer clothes to the dryer.

Its very convenient to have both the washer and dryer functions in one machine… plus, many different options to do your laundry. Plus, you only have to fill the detergent once in the machine and it lasts a very long time. The machine auto detects how much detergent is needed. So you don’t have to put the detergent in everytime. So far, the machine is going good and we haven’t faced any problems and hopefully won’t in the future. Oh, and having just one machine replace the dryer, it gives you more space in the laundry room or wherever you decide to do your laundry.

Got the machine and the delivery guys was informative, professional and friendly. They set up the washing/dryer combo. Explained how to set it up and gave a very useful advice. For any clothes that you put in make sure that is the same texture or texture type, that makes the dryer cycle more efficient. I would also recommend buying the 240 volt washer/dryer combo which it does wash a lot faster than the 120 volt model. Very good machine. Just take your time and read the instructions carefully.

I bought it and here’s why I ended up returning this machine. It does have a new vent that helps with the drying process (before clothes used to come out damp) but be ready to have dry clothes full of wrinkles. You have to run one extra hour of stem cycle to get rid of •some• wrinkles in your clothes. No, not for me as I don’t like to iron my regular T shirts. Returned it and got two of the traditional washer and dryer, so much happy now

To be clear, I love the washer/drier combo and its functionality. It works brilliantly and has been a valued purchase. I would highly recommend it. My horrible experience stems from the Best Buy customer service, communication and delivery processes, as described below. Buyer BEWARE -- from the moment I purchased the product and the associated pedestal, there were significant complications. I have NEVER written a negative review (or any review for that matter), but sadly this is the only forum I can locate to voice these concerns. The product was very new when I ordered it (on the showroom floor for just a couple of weeks), so the in-store team placed the order as a "pick-up" while they located a physical item, at which point they were planning to call me to coordinate delivery and installation. After several weeks of silence, I reached out to Best Buy customer service. Come to find out, it is PHYSICALLY IMPOSSIBLE to contact one's local store and speak to the employees that made the original sale. The customer service employees could not comprehend why I was questioning DELIVERY of a "pick-up" order, despite the above explanation to multiple different representatives. I begrudgingly returned to the local store to speak with the salesmen and obtain their personal emails for communication moving forward. The delivery team arrived to deliver and install the equipment, but, to their surprise, the pedestal was not on the truck. After another phone call / email rodeo, we learned that the pedestal was on backorder, and would arrive in 4-6 weeks... a new delivery date was scheduled. On that date, I again left work, met the drivers at home, and cleared out my laundry closet. Shockingly, they informed me that this was a "delivery-only" order, meaning they did not have the ability to actually INSTALL the pedestal. They recognized that it would be physically impossible for me to lift a 400lb washer to install the base, but were forced to leave it sitting in the garage. With the same communication difficulties, I returned to the Best Buy store for the third time, discussed the issues with a very nice salesperson (who informed me that the prior two employees were no long employed by Best Buy, explaining the radio silence of the preceding weeks). An INSTALLATION appoint was scheduled for today. Today, I again left work, met the driver, cleared out the laundry closet, and watched them set the very heavy all-in-one unit on top of the pedestal (which was the exact width and color of the machine). They immediately noted that the pedestal was incorrect -- it was too shallow and the back feet of the machine did not align with the stand. They connected me with customer service via phone, who listened to the saga and informed me that Best Buy does not sell the correct pedestal for this washing machine unit. I found this hard to believe, as it is depicted on the website and is on display in the store. The only option she offered was to schedule yet another home visit for a NEW team of drivers to pick up the pedestal for return. I implored her to allow this team of men take the incorrect product, in hopes of avoiding yet another disruptive in-home appointment, but she said that was not possible due to 'timing and logistics". I explained to her that this was my THIRD time adjusting my schedule to meet delivery workers and if customer service was their goal, they were grossly missing the mark. Unsurprisingly, another appointment was scheduled for next week. Still not believing that the correct pedestal was unavailable through Best Buy. I did my own research on Samsung's website and over the phone with Samsung customer service. I located the correct model number for them. As it turns out, the incorrect pedestal was ordered from the start, but was not recognized by any employee or customer representative despite a myriad of issues, appointments, calls, and re-orders. As it stands, after 55 minutes on the phone, I have been able to order the correct item AND schedule a delivery, installation, and return of the wrong pedestal. Fourth time's a charm. There has been zero compensation for the HOURS of time I have spent navigating this issue, coordinating appointments, leaving work, and adjusting my busy professional schedule for the Best Buy team -- for this I am disappointed and will make every effort to purchase future appliances elsewhere.

Easy to use throw the laundry in set it and come back when it’s done and all dry. No need to remember to switch it over. I have noticed that if I leave the clothes in overnight they are a little more wrinkled when they come out in the morning

i so enjoy the convenience of it but i think it doesnt always thoroughly dry the clothes i usually have to run the sryer again but super convenient for not having to put in detergent and softer in everytime and not having to switch it over

Great Washer/Dryer Combo! Space saver and is next level with everything it provides! AI washer and Dryer makes it so amazing! I would recommend highly if you’re looking for a great washer and dryer combo that sales time and space!

Keep in mind this is the vented model. Big load of towels set on towels took just under 3 hours. Start to finish. The wash cycle was longer then the dry cycle. Warning this thing is heavy. Have a few people help you move it.

I haven't used this item yet because I am waiting for it to be delivered but I can promise you that I got the best deal humanly possible on this item from the most knowledgeable person on this matter in the known universe.

Best-in-Class washer & dryer built in one. Unit is very nice and works great. Easy to install & set up.

Washer and dryer combo is amazing, but make sure you pay attention to your settings: like quick wash, if you don't pay attention, you will be washing and drying for 3 Hours.

Almost a month and no issues! Just more time to get other things done at home! Easy to use, convenient and efficient. Sometimes, we do multiple loads with no problems! Life it’s a little easier!

I had another competitor brand all in one and it did not even compare. This is a wonderful combo unit. The vented system is what I got and not only does it wash great, the dry time is amazing. There are so many different wash settings.

One heavy space saver. Deffinately have help or get the delivery option. Takes up the same space that previously only held a washer. Works well, sometimes the AI drying leaves clothes feeling damp but it might just be my hands. Sometimes the touch screen is picky on finger placement.

This is so great!! This was a big step to trust an all in one unit. But it works and works great!! It tracks on the screen, phone app, and even shares update notifications on our Samsung TV. I recommend 10/10. Just know power cord sold separately.

So far works good easy to operate saves a lot of space

Was a little worried at first, but after having it for a little of a month now, its proven to do pretty good! You have to go with the vented model for sure!

Convenient, but the first unit broke in 2 weeks. ​The machine is very convenient for daily use, but be careful with the quality. Our first unit only lasted two weeks before the dryer failed and started giving error codes. It also has a habit of walking/moving out of its spot during the heavy spin cycles. Proceed with caution.

Love this item! I wasn’t sure I would like the all in one since I’m a multi tasker, but it takes a rather large load.