Customer Ratings & Reviews
- Model:
- WD90F53AVBUS
- SKU:
- 6617112
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the overall performance, drying capabilities, and ease of use of the 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home. Many appreciate its space-saving design, quiet operation, and large capacity. However, a few customers have noted that the wrinkle reduction feature could be improved.
This summary was generated by AI based on customer reviews.
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great! Makes everything so easy!!!!!!!!!!!!!!
I would recommend this to a friendPoor installation experience!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was horrible! One of the service guys was rude! He said the machine was too heavy and he couldn't turn it where I wanted it. He tightened the hose way too tight and cracked it. He walked away and went to his truck leaving the other service guy to move the machine alone. No one helped me program the machine! I need someone to come fix my cracked hose!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how you feel about your installation experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the cracked hose. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Cons mentioned:Wrinkle reduction
Not worthy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the convenience of having a machine that I just need to take the clothes and put away, however it doesn’t dry well, the clothes came out of the dryer all wrinkled that I need to put it to dry more than once and even though it doesn’t work well. I wouldn’t buy it again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dans, we understand that dealing with a dryer that leaves the clothes wrinkled and not dry well can be disappointing. Let us help.
Please refer to your user manual for the troubleshooting steps if the clothes have wrinkles and the laundry is not dry. Turn to pages 92 to 93, " Items still wrinkled after Wrinkle Prevent (Wrinkle Away, Wrinkle Release) and Items are not dried, and Items are not dried evenly."
User Manual
https://downloadcenter.samsung.com/content/UM/202507/20250718080743770/OID86204_IB_V-PJT_WD8000F_AD_7LCD_EN_250717.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150434485) to help our team pull up your information.
Have a great day.
^Camille
HORRIFIC EXPERIENCE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.INSTALLATION WAS HORRIBLE. TECH ARRIVES AND FIRST THING WANTS 50 FOR POWER CORD. WHY DO THEY NOT TELL YOU THIS AT THE STORE. 2ND 30 MINS AFTER INSTALL WATER LEAK, THATS BECAUSE THE TECH DID NOT INSTALL THE PIPES PROPERLY, THEN CUSTOMER SERVICE I SPOKE WITH THOUGHT IT WAS FUNNY AND THEN SAID EARLIEST WILL BE 3 DAYS OUT. AFTER CALLING THE CEO AND PRESIDENT I WAS ABLE TO GET RESOLUTION. BTW DONT BOTHER EMAILING OR CALLING THE CEO BARRY, SHE HIDES BEHIND HER TEAM AND LACK COURAGE AND COMMON DECENCY TO EVEN REPSOND TO THE EAMIL. ATELAST THE PRESIDENT RESPONDED.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment with your overall installation experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Samsung bespoke AI all in one washer and dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love the machine, however doesn’t last long and breaks down
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kayleenivole0506, we understand your frustration with your washer and dryer combo not lasting long. We want to speak with you directly to gather more information about your washer and dryer combo and provide better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150326426) to help our team pull up your information.
Have a great day.
^Camille
customer very unsatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What kind of machine keeps telling you to clean filter after every wash and than says open the back vent to clean a lint on a 5 wash new machine in new home. no time for too smart technology.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MohanP, we understand your frustration if you always need to clean your lint filter. Allow us to help.
It is recommended to clean the lint filter after each use of the dry cycle. Failing to clean the lint filter can reduce drying performance and prolong drying time.
Please refer to your user manual for the step-by-step guide on cleaning your lint filter. Turn to pages 85 to 86, "Lint filter."
User Manual
https://downloadcenter.samsung.com/content/UM/202507/20250718080743770/OID86204_IB_V-PJT_WD8000F_AD_7LCD_EN_250717.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150427107) to help our team pull up your information.
Have a great day.
^Camille
Samsung condo washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven’t been able to use it keep going to unblance.we had to order mats to see if it would work after we install the mats
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertS,
We understand how frustrating it can be when your washer keeps stopping due to unbalanced issues and prevents you from using it properly, and we’re here to help guide you through the next steps to improve performance.
Please follow the instructions in the guide below for issues where the washer spins poorly. When prompted with the question “Did this resolve your issue?”, please select “No” to continue through the full troubleshooting process. Be sure to also click on the embedded links within the guide for additional support.
Samsung washing machine spins poorly
http://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need further assistance, you may contact us through the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151591114) to help our team pull up your information.
Thank you.
^Joshua
Not good as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Take near 3hrs and some towels wont dry and i am disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure your washer-dryer combo unit always functions at its best, HienD. Let's help you.
We recommend following the resources below to rectify your concern with your combo unit. Please browse the hyperlink and watch the embedded video (if available) for tips.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS10004802/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150463899) to help our team pull up your information when you message us.
Have a great day.
-John
ERI N H
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DELIVERED DAMAGED WITH NO RESOLUTION AND HAD TO PAY 300$ TO WAIT 3 MONTHS FROR PROPERN STAFF TO SHOW UP WITH THE DAMAGED EQUIPMENT
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We strive to assist you anytime. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to report your new washer-dryer combo set being delivered damaged and discuss your options.
Have a great day.
-John
- Pros mentioned:Drying performance, Ease of use
So far, so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. Our only slight complaint is the tendency for some wrinkles and no real "steam" setting to remove wrinkles. Other than that, clothes are nice and clean. Machine is very easy to use and we love only having one machine.
I would recommend this to a friend - Pros mentioned:Ease of use, Space saving
Samsung combo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine! Quick and easy to use! Has storage and uses less space!
I would recommend this to a friend - Pros mentioned:Overall performance
I dont regret it at all
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this machine! It is so convenient and saves ALOT on detergent.
I would recommend this to a friend - Pros mentioned:Overall performance
Best wash/dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best washer and dryer. I will never buy a regular washer and dryer again
I would recommend this to a friend - Pros mentioned:Capacity
Easiest washer/dryer I’ve used
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. It’s so easy to you. Fits big blankets. Set it and forget it.
I would recommend this to a friend - Pros mentioned:Overall performance
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No longer do i suck at laundry with this wonderful machine!
I would recommend this to a friend Saves Time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with this combo. I don’t have to go to the basement to put the clothes in the dryer. I wish the fabric softener drawer was split in half. That way I could use my rinse or sanitizer. The dryer dries the clothes even when I select more dry but I would like for it dry more.
I would recommend this to a friendFANTASTIC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE HOW THE UNIT WILL SEND A NOTIFICATION TO MY PHONE AND POP UP ON TV TO LET ME KNOW WHEN CYCLE IS FINISHED
I would recommend this to a friend- Pros mentioned:Ease of use
Good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good to see the features with new technology and easy to use
I would recommend this to a friend Best thing I’ve bought myself.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love her. Have been wanting in for a very long time.
I would recommend this to a friendDon't buy it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to have a very specific setup to get the dryer to work and techs couldn't figure it out. Also, Samsung does not have help features for this new model available yet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AngelaC,
We understand your sentiments regarding your laundry combo. We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151916862) when you message us so our team can retrieve your information.
Thank you.
-Kimberly