Customer Ratings & Reviews

This item is very quiet, and we love the sleek design

Seems to be very convenient. it beats the advertised times and dries very well.

To be clear, I love the washer/drier combo and its functionality. It works brilliantly and has been a valued purchase. I would highly recommend it. My horrible experience stems from the Best Buy customer service, communication and delivery processes, as described below. Buyer BEWARE -- from the moment I purchased the product and the associated pedestal, there were significant complications. I have NEVER written a negative review (or any review for that matter), but sadly this is the only forum I can locate to voice these concerns. The product was very new when I ordered it (on the showroom floor for just a couple of weeks), so the in-store team placed the order as a "pick-up" while they located a physical item, at which point they were planning to call me to coordinate delivery and installation. After several weeks of silence, I reached out to Best Buy customer service. Come to find out, it is PHYSICALLY IMPOSSIBLE to contact one's local store and speak to the employees that made the original sale. The customer service employees could not comprehend why I was questioning DELIVERY of a "pick-up" order, despite the above explanation to multiple different representatives. I begrudgingly returned to the local store to speak with the salesmen and obtain their personal emails for communication moving forward. The delivery team arrived to deliver and install the equipment, but, to their surprise, the pedestal was not on the truck. After another phone call / email rodeo, we learned that the pedestal was on backorder, and would arrive in 4-6 weeks... a new delivery date was scheduled. On that date, I again left work, met the drivers at home, and cleared out my laundry closet. Shockingly, they informed me that this was a "delivery-only" order, meaning they did not have the ability to actually INSTALL the pedestal. They recognized that it would be physically impossible for me to lift a 400lb washer to install the base, but were forced to leave it sitting in the garage. With the same communication difficulties, I returned to the Best Buy store for the third time, discussed the issues with a very nice salesperson (who informed me that the prior two employees were no long employed by Best Buy, explaining the radio silence of the preceding weeks). An INSTALLATION appoint was scheduled for today. Today, I again left work, met the driver, cleared out the laundry closet, and watched them set the very heavy all-in-one unit on top of the pedestal (which was the exact width and color of the machine). They immediately noted that the pedestal was incorrect -- it was too shallow and the back feet of the machine did not align with the stand. They connected me with customer service via phone, who listened to the saga and informed me that Best Buy does not sell the correct pedestal for this washing machine unit. I found this hard to believe, as it is depicted on the website and is on display in the store. The only option she offered was to schedule yet another home visit for a NEW team of drivers to pick up the pedestal for return. I implored her to allow this team of men take the incorrect product, in hopes of avoiding yet another disruptive in-home appointment, but she said that was not possible due to 'timing and logistics". I explained to her that this was my THIRD time adjusting my schedule to meet delivery workers and if customer service was their goal, they were grossly missing the mark. Unsurprisingly, another appointment was scheduled for next week. Still not believing that the correct pedestal was unavailable through Best Buy. I did my own research on Samsung's website and over the phone with Samsung customer service. I located the correct model number for them. As it turns out, the incorrect pedestal was ordered from the start, but was not recognized by any employee or customer representative despite a myriad of issues, appointments, calls, and re-orders. As it stands, after 55 minutes on the phone, I have been able to order the correct item AND schedule a delivery, installation, and return of the wrong pedestal. Fourth time's a charm. There has been zero compensation for the HOURS of time I have spent navigating this issue, coordinating appointments, leaving work, and adjusting my busy professional schedule for the Best Buy team -- for this I am disappointed and will make every effort to purchase future appliances elsewhere.

First of all, they are Beautiful.. my only little downside. Is there a little bit bigger than normal. And I don’t have a very big washroom, but besides that truly amazing. Really helps out moms. Because now I can have the children do the chores, and I don’t have to worry that the clothes will stink if they don’t take it out.

Best Buy knocked it out of the park. The sales person help me make the right decision on the right unit which have been very happy with. Did have an issue with the original one, but they got crew out to change it out. No problems been using this one now over a month no issues works great.

Great washer dryer unit. Does everything I needed it to do and doesn’t take up a lot of space. And even saved money getting the floor model.

I love the convenience of not having to move clothes from the washer to the dryer and the convenience of the auto soap dispenser. It dries well. My husband does not like that he can open during dry cycle for hanging shirts.

Great Washer/Dryer Combo! Space saver and is next level with everything it provides! AI washer and Dryer makes it so amazing! I would recommend highly if you’re looking for a great washer and dryer combo that sales time and space!

Washer works perfectly at a fraction of the real cost you cant beat that. Condition was labeled as fair with a dent/ scratch. Cant find any damage on the washer whatsoever.

I love my new combo! Definitely saves time, money, energy and stress. Works great. The normal setting on it takes just about the same time on each cycle as the regulars do.

Highly recommended making life easy especially when you go out and you forgot the clothes in the washer with the app you can just turn to dry your clothes.

So far works good easy to operate saves a lot of space

This is very good item to use in home in all in one .If you put more clothes it will take more time to dry otherwise it is very good product

i so enjoy the convenience of it but i think it doesnt always thoroughly dry the clothes i usually have to run the sryer again but super convenient for not having to put in detergent and softer in everytime and not having to switch it over

Easy to use throw the laundry in set it and come back when it’s done and all dry. No need to remember to switch it over. I have noticed that if I leave the clothes in overnight they are a little more wrinkled when they come out in the morning

We have loved using this machine. Washes our dirties just fine and dries great, as wells. So nice to have an all-in-one machine!

By far the best purchase I have ever made ! The pure ease these has made is game changing! It is solid too over 300lbs.

This is so great!! This was a big step to trust an all in one unit. But it works and works great!! It tracks on the screen, phone app, and even shares update notifications on our Samsung TV. I recommend 10/10. Just know power cord sold separately.

So far I LOVE this machine. The convenience of simply putting your clothes in and then taking them out dry is incredible. I've only used the machine twice so this rating could go up or down.

I love this machine!!! It makes my life so easy for work... I dont have to wait to load it in te dryer. I just put it in before I go to bed and bam its done in the morning