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Customer reviews

Rating 4.5 out of 5 stars with 491 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 491 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great All in one option!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to install! Is very heavy to get up stairs, but love that it runs off of a standard outlet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Top of the line

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer and all in one is perfect it dries and washes it has awesome features on it and we used them all but it's really good even let you know to clean the lint trap.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    All in One washer and drier

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to operate and no obstruction inside the laundry room.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Combo washer and dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect washer and dryer the Samsung combo that we have

    I would recommend this to a friend
  • Cons mentioned:
    Wrinkle reduction

    Rated 4 out of 5 stars

    Good Washer and Dryer but...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good washer and dryer both a lot of the clothes come our a lot more wrinkled then in a standard dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    A good Comfort

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working well. It is a good comfort to have washer and dryer in one step

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung's are the best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this washer/dryer combo(ventless), apart from taking a bit longer time to dry the clothes which actually saves energy in return, this machine is one of the best depreciating investment I have bought.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Samsung - Bespoke AI all in one Washer & Dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliance, heavy but take less space, easy to set up get the job done very well. quite. the only complain is the lenght of the cycles

    I would recommend this to a friend
  • Cons mentioned:
    Cycle time

    Rated 2 out of 5 stars

    All in One - Not so super speed... time suck.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research before convincing my husband to buy this unit instead of two separate units. I'm really regretting our purchase and here is why: 1. It takes a minimum of 4-5 hours to do a full load of laundry on the basic wash cycle. If you need to add extra rinse or extra drying time it significantly increases. I didn't think this would be a big deal because it would force me to do a single load every day. We have a household of six that are very active in extra curriculars, so one load per day just isn't working! 2. We have had the device for maybe 4 months and we have already had two major issues with it, and with it being new technology trying to get someone to fix it or understand how to fix it, has been a major challenge. 3. You cannot put a pan underneath the device if it is upstairs. The door for the detergent is at the bottom and the pans block the door from opening to get the detergent and softener in the dispensers. 4. Advertised to hold 37 loads of detergent. That is COMPLETELY FALSE. It holds mabye 10 regular loads if you are lucky. 5. When the washer/dryer went down the 2nd time, the door lock can't be manually opened. So I have had kids clothes stuck in there for the last 6 days trying to get a technician to come out. 6. This is more trivial, but if you want the laundry room to look nice and finished, plan to add a construction project to your list. Since it only hooks up to electric and the water pipes, you have to close off the exhaust and gas lines that you wont be using. I have a brand new house that exposes a huge hole. Had I thought that part through, I would have went the traditional route with a separate washer and dryer. 6. Samsung's customer service is not great. I had a really hard time with the first representative that said he would be sending a part, the part never showed and now I have been without a machine for almost a week. I'm big on new technology and Samsung tends to be a leader in that regard, but this unit has created nothing but problems for me. I wish I waited fora few years before jumping into this innovation.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day!

      It saddens us to hear about your overall experience with the washer/dryer laundry combo. Our goal is to assist you no matter what.

      When your washer and dryer combo encounters a poor, long wash and drying cycle, you can easily troubleshoot its performance by following the simple steps from the links below. There are recommended embedded links and a YouTube video; kindly visit them.

      Samsung washing machine won't spin or won't stop spinning:
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/

      The dryer cycle takes too long:
      https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long

      I have shared an additional link to learn more about placing a drip pan under "Prepare your laundry room." You may also browse on the hyperlinks.

      Install a Samsung washing machine in your home:
      https://www.samsung.com/us/support/answer/ANS10001021/

      Below is the user manual, which provides more information about the detergent drawer guidelines on pages 34-39.

      User manual:
      https://downloadcenter.samsung.com/content/UM/202407/20240715104812449/OID74251_IB_T-PJT_WD8000D_7LCD_EN_CFR_MES_240712.pdf

      We would like to speak with you personally to give updates regarding the parts needed for the unit. Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147570221, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Works well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited a little bit to review so I could use it. Works very well. Extremely quiet. Works just like your standard washer dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung Bespoke 5.3

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine is good. Installers were great. I bought it on Labor Day. Returned and exchanged.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy. intuitive. Cleans and dries like a charm

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, if high volume washing and drying is your thing i.e. you always have a load drying while you’re washing another load, probably not for you. However, this is so convenient and has so many washing and drying options that plus it notifies me when done that this is a cool state-of-the- art machine. The app is easy. The controls on the washer or my phone are easy to use. Love I.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung combo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That is everything that we thought it would be very pleased. Have to get used to the drying process takes a little longer but saves so much space it's worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Combo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my combo! I'm getting more and more used to it's many features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome to the MAX!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love this washer & dryer combo machine! So many settings! So many internet features! So many useful settings!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung laundry combo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, my clothes never before looked brand new as they are after wash and dry , convenient to wash and dry together, doesn’t take a lot of space in my kitchen. The only comment- very hard to close the bottom compartment where the soap and softener dispenses located

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun shopping

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin in the store is so amazing he makes it so spectacular to shop the he really makes best buy really and

    I would recommend this to a friend
  • Cons mentioned:
    Cycle time

    Rated 5 out of 5 stars

    Great washer dryer combo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer dryer combo but be warned if you put a lot in at one time you could end up with a 4hour wash and dry time. But other then that i love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer/ dryer. Definetly make our life easier.

    I would recommend this to a friend
  • Cons mentioned:
    Cycle time

    Rated 2 out of 5 stars

    Bid dollar tag not sure it's worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product vibrates the wall in the next room when you do wash only to take items and you reset the timed dryer mode takes forever. If you do just a few items it's fine not sure if it's work the big dollar tag

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi StaceyB,

      We recognize how you feel about your laundry combo. Allow us to assist you further.

      We shared the manual link below for steps to take when the unit is vibrating during in use. Please refer to page 79 under "Excessive vibrations or makes noise."

      User manual
      https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf

      We'd love to speak with you directly to provide further assistance when using the dryer mode. Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1151936915) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung