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Customer reviews

Rating 4.5 out of 5 stars with 491 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-491 of 491 reviews
  • Rated 1 out of 5 stars

    TERRIBLE!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine does what it lays out to do, while cutting corners in the process. After every load, no matter the size, all of my clothes/sheets/pants are ridiculously wrinkled. Some of the clothes also will not be completely dry. The front panels of my machine broke almost immediately after purchase as well. I would absolutely not recommend this product!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Your home appliances play an important role, TuckF. Let's get the information you need to ensure your washer and dryer provides the best performance.

      The links below will help you address the wrinkles on your clothes after each cycle. Learn more by checking the hyperlinks. 

      Laundry is tangled or wrinkled after washing:
      https://www.samsung.com/us/support/troubleshooting/TSG01218323/

      Clothes are not dry after Samsung ventless dryer cycle:
      https://www.samsung.com/us/support/troubleshoot/TSG10002107/

      You can contact our Samsung Parts Team to check the availability and compatibility of the replacement front panel. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.

      Should you need more assistance with the washer and dryer, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148407904) to help our team pull up your information when you message us.

      Have a great day.

      -Ernest- Samsung

  • Rated 5 out of 5 stars

    Thank you Samsung!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're going to purchase this washer dryer combo, my advise would be to download the samsung shop app and purchase it from there. We were able to Order, purchase insurance, get a pedestal for the unit, have our old appliances hauled away for $15.00 each, installation was free and I was even able to trade in some of my other samsung products for a credit up to $540. You can't go wrong with this type of service!

    I would recommend this to a friend
  • Cons mentioned:
    Cycle time

    Rated 2 out of 5 stars

    No steam refresh!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was delivered literally 90 minutes ago and I'm already questioning it. To be clear I'm in the middle of my first wash so I can't say anything about it's cleaning ability. But it's got no steam refresh, like at all. It's got steam wash and dry in multiple settings but those are between and hour and a half and 3 hours long. That's a wash, no refresh. Thus is nuts, all their other medium to top of the line dryers have this setting. This is the most advanced and expensive of their products and it doesn't have this simple function that's been around in their line for over a decade. This is something I use multiple times a day. Refresh a shirt I only wore in a video call or the store. Refresh throws for the couch. Fluff up pillows etc etc. I used this function more than actually washing clothes. I'm pretty irritated. The previous dryer that does this is still sitting in my living room and I'm thinking I might like it more. Contemplating this going back.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    So Far so good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is a beast. Weights 300 pounds. I haven't had any issues with it. It cleans and drys extremely well. Get the extended warranty.

    I would recommend this to a friend
  • Cons mentioned:
    Cycle time

    Rated 5 out of 5 stars

    So far so good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it. It does however take a while to dry the clothes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what we need it for vent less , there only need one space

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice Machine but had issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an overall good washer combo. Very happy with it except for one thing. On high speed spin whenit initially starts speeding the basket wobbles real bad as if off balance then as it speeds up no wobble. When slowing down just as soin is ending it wobbles real bad again as if basket is out of balance. Had geek squad come out and said the machine seemed to have a defect, it was also making a ticking/clicking sound as it spin would slow. A new one was ordered by the tech. The replacememt one was installed this morning. I will give an update after we have used this one for a while.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi John,

      Brand-new appliances can be challenging to use. Let us help you with the unit.

      Here are links to help you with the washer/dryer combo unit. Please watch the full video, play the sounds, follow the steps and click the hyperlinks for further help.

      The best laundry load size for your Samsung washing machine and dryer.
      https://www.samsung.com/us/support/answer/ANS00080262/

      Samsung washing machine is noisy.
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147569909 to help our team pull up your information.

      Have a great day.

      ^Aloe Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    AWESOME!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it works great and quiet!! super heavy to move though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bad app

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problems with the connection to the app. I still dont have it connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer/dryer duo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. The best thing since slice bread. You can use your app or your phone to operate.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is garbage! It broke in 13 days. Do not buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We understand your disappointment about the experience you had with your Samsung washer. We'd love to help you.

      We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147430094, which will help our team pull up your information.

      ^Rainly Samsung