Customer Ratings & Reviews
- Model:
- WD53DBA900HZ
- SKU:
- 12369957
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Exactly what I have been expecting plus more
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I planned on buying one and after his passing it was something I then debated about. Ultimately I bought it and I am extremely happy just as my husband would have been. Our family absolutely love it
I would recommend this to a friendHORRIBLE EXPERIENCE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a washer-dryer combo from Best Buy, and the entire experience has been a nightmare. First, the delivery was delayed twice without proper notification, leaving me scrambling to rearrange my schedule. When the unit finally arrived, the delivery team left it in the middle of my laundry room and refused to install it, even though I had paid for installation. To make matters worse, the washer-dryer combo turned out to be defective. It stopped working within a week of use. I called customer service, and the response was shockingly unhelpful. I was bounced between departments, given conflicting information, and ultimately told it would take weeks to get a technician out to inspect the unit. Now I’m stuck with an expensive, non-functional appliance and no clear resolution. This was my first major purchase from Best Buy, and it will absolutely be my last. Their lack of accountability and poor service is unacceptable. I would strongly recommend looking elsewhere for your appliance needs. Brian
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Very convenient, needs to be worth it.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very convenient, but sometimes it takes a while to dry. Having service issue and having a bit of trouble getting service scheduled.
I would recommend this to a friendBrand response from Samsung
Posted .David, we understand the significance of a working washer-dryer combo set in your household. Let us help you out.
Please refer to page 82 of the combo unit's manual under "Items are not dried" to learn the possible causes and their solution:
https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please include reference number 1151277972 in your message so our team can locate your information.
Have a great day.
-John
Repair parts are NOT available in North America
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Repair parts are not available for this unit. I've tried every possible avenue to obtain a lint screen (critical for this unit to function) from Samsung, Samsung Parts, and local Samsung-authorized repair. The screen is NOT available, turning this $2000 appliance into a vey expensive and frustrating paper-weight. Shame on Samsung for sellimg an appliance that they refuse to support.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Erik S,
A lint screen is essential for safe and proper operation, and not being able to obtain one understandably leaves you feeling stuck and disappointed. That is not the ownership experience we want anyone to have.
We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your home appliance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1152189399 to help our team pull up your information.
Leo
Too long to wash a load.$
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice all in one washer/dryer. Washes very good. However the down side is; It takes tooooo long to wash. 5 to 6 hours to wash and dry one load.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cisco O,
I can see how waiting for a load to finish can really throw off your day. Let's take a closer look and see if there's a way to help it run more efficiently.
I've shared a Samsung support link below to help troubleshoot your washing machine if it's spinning poorly. The page includes six checkpoints, each with step-by-step guidance. It also contains hyperlinks to additional resources for further assistance.
Samsung washing machine spins poorly:
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149567582 to help our team pull up your information.
Leo
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All in one, work perfectly and send message when done the cycle, work with power outlet 120volt
I would recommend this to a friendGreat Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great little all in one device. If you are replacing an older style and have it vented outside than you will end up having that vent hole in your wall exposed .
I would recommend this to a friendSamsung AI washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking unit. Look forward to save time and energy
I would recommend this to a friendVery good Item
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, it has a variety of cycles with good explanations of when to use each one.
I would recommend this to a friendGreat Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great so far, my only regret is we shouldve purchased sooner
I would recommend this to a friendBroken machine with NO HELP FROM SAMSUNG
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this machine November 2024 and February 2025 it stopped working: the touch screen wont allow me to turn on the machine just like that after perfect working for just 2 months. It is now a lemon and Samsung is of no help: US turn me over to latin America and they send me back to US and believe it or not the person hung up on me. $2,000!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Andrew,
The washer is essential in every household. Let’s gather the information you need to ensure your clothes are clean after each cycle.
The link below will help you ensure that you have clean clothes once the cycle is complete. Please select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung washing machine power issues:
https://www.samsung.com/us/support/troubleshooting/TSG01203022/
Should you need more assistance with the washer and dryer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148421754) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Sad suds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time delivered- item was dented and sent back. When delivered 2nd time, unit also had small dents-was not properly installed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello StephenP,
To better assist you with receiving a dented unit and your feedback about your delivery and installation experience, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
A real game changer for all in ones!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your clothes come out clean and dry and can do a medium load in about 2.5 hrs. Great if you have a toy hauler with hookups in the garage!
I would recommend this to a friendBest washer and dryer!!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This combo it’s amazing, lots of functions to help the laundry.
I would recommend this to a friendAwesome washer and dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really surprised me, I'm super satisfied with the technology of this machine
I would recommend this to a friendRETURNED RIGHT AWAY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.READ THE REVIEWS BEFORE PURCHASING MOST WERE GOOD SO I DECIDED TO PURCHASE. BIG MISAKE, I PUT IN A LOAD OF JEANS AND TOWELS THAT TOOK 4.5 HRS. REGULAR LOAD OF CLOTHES TOOK A DECENT AMT OF TIME BUT WHAT I DIDNT CARE FOR IS THE FACT THAT YOU OBV HAVE TO STOP THE DRYER CYLCE IF YOU WANT TO ADD DRYER SHEETS.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for choosing Samsung for your laundry needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
-Ricardo
Combo washer and dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, save time convenient, good quality, never disappointed buying
I would recommend this to a friendNeeds work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year of service the washer has failed. It will not drain after the rinse schedule. We will see how good the Best buy warranty is.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnC,
We understand how you feel when the laundry combo is not draining. Let's help you.
Below is the manual link with steps to help with your unit. Please refer to page 79 under "Does not drain and/or spin".
User manual
https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151755633) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
This is awesome
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washwr is the best thing could hallen in my life!
I would recommend this to a friendCombo washer dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works as advertised Nice to not have to move clothes from washer to dryer.
I would recommend this to a friend