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Customer Ratings & Reviews

Your price for this item is $1,999.99
The comparable value price is $2,969.99

Customer reviews

Rating 4.5 out of 5 stars with 474 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo's overall and drying performance, ease of use, quiet operation, roomy capacity, and convenient detergent dispenser. The design is also considered a beautiful touch. However, some customers have concerns about the long cycle times and the machine's heavy weight. Other less common issues include wrinkle reduction, overall size, and maintenance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 474 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, all you need to save time with the all in one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn't install it yet, it looks slick and tall. Can't wait to use it.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good. Good work. Beautiful tablet. Not very big.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review on washer/dryer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like it and the quality of it and love how i can control it with my phone takes about the same time washing and drying like a regular washer and dryer might take a little longer with big covers and stuff like that

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on the fence with this purchase. I read alot of crappy reviews for just about every aspect. I have to say im impressed. It works extremely well and so easy to clean the lint tray. We use a mini vacuum with a brush end.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product leaves clothes smelling great and very dry

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Attn Samsung: your driving me insane.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was an idiot for buying this. I usually take reviews with a grain of salt and this is the first time I’ve ever written one, but I will take reviews WAY more seriously from now on. This machine is a cool idea but a terribly made product, but what’s worse than the quality of the product is the Samsung service. It first broke 3 months after purchase and Samsung took over a week to get a tech out to fix it. We had to spend over $70 dollars at the laundromat during that week. After being repaired for the first time, it broke again 2 weeks later. Another full week before they could schedule the repair, and another $150 at the laundromat. When that repair tech showed up, they looked at it for a bit and decided since the first repair failed they would need to replace the whole computer. Had to wait for a part to be ordered and then another week and a half for someone to come back and install the new part. ANOTHER $150 at the laundromat. Finally today the part was replaced but guess what? Machine still doesn’t work. Same issue it had the whole time. My issue is STILL NOT RESOLVED and it has been OVER A MONTH. I called twice today after the repair failed and was told both times that I now have to wait another 24hrs to even begin next steps. Im hoping the next steps will be a refund and reimbursement for all of our laundromat expenses. Samsung, if you’re reading this, Products that fail this soon should be REPLACED not REPAIRED.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello KaylaD,

      We understand how frustrating it can be to have your laundry combo go through multiple repairs, and we are here to help.

      We'd be delighted to speak with you directly and discuss what options we can provide. Please feel free to get back to us via the following options

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1148632453) to help our team pull up your information when you message us.

      Thank you.

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    Bespoke all in one washer dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever. Put clothes in select the ai option and it chooses how to wash and dry your clothes, My husbands clothes have never come out this clean and smelling this good. He does paint and body work and comes home dirty and funky smelling.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got. Its good. It can wash. It can also dry. It good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very cool machine!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes leaving your home a cinch when you’re doing laundry. No mor returning to wet clothes or dumping all your socks on the floor when you’re swapping loads. We go to bed and wake up to fresh clothes, or we go grocery shopping and come back to fresh clothes. It’s a great purchase and we love it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Honestly the best thing since sliced bread!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you live in an apartment and don't want to share washer and dryer with very one. This will work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washer and dryer duo! Easy set up, easy to work and leaves the clothes smelling great. Highly recommend this product. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 1 out of 5 stars

    BestBuy and Samsung changed my mind about services

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My product is 5 weeks old and only 4 uses. It has an issue from the day one. I contacted BestBuy and they won’t help. They sent me to Samsung and Samsung scheduled for a repair. Again, my product is 5 weeks old and it should get a replacement, not a repair. I love BestBuy and Samsung. I got all things from BestBuy and they are all Samsung but I have to think about them again. Never faced with this issue before.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Very convenient, needs to be worth it.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient, but sometimes it takes a while to dry. Having service issue and having a bit of trouble getting service scheduled.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      David, we understand the significance of a working washer-dryer combo set in your household. Let us help you out.

      Please refer to page 82 of the combo unit's manual under "Items are not dried" to learn the possible causes and their solution:
      https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please include reference number 1151277972 in your message so our team can locate your information.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doing well so far Like not having to transfer clothes from washer to dryer! Now if it would only fold them :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer/dryer combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but alittle more instruction would have helped...Great Installer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great combo!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets the mark for dirty and very soiled clothes! This washer and dryer combo has been fantastic so far! Hoping for a long time before having to replace again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laundry is much easier with this machine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good machine. Samsung will need to work out some kinks with the design.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as I expected

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In less than 3 weeks using, I had to call tech support and pump replacement, door not locked and malfunctioning in the drain line

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I purchased this item it is a top-notch quality item.

    I would recommend this to a friend