Customer Ratings & Reviews
- Model:
- WD53DBA900HZ
- |
- SKU:
- 6569235
Customer reviews
Rating 4.5 out of 5 stars with 496 reviews
(496 customer reviews)Rating by feature
- Capacity4.8
Rating 4.8 out of 5 stars
- Dry Time4.2
Rating 4.2 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo's overall and drying performance, ease of use, quiet operation, roomy capacity, and convenient detergent dispenser. The design is also considered a beautiful touch. However, some customers have concerns about the long cycle times and the machine's heavy weight. Other less common issues include wrinkle reduction, overall size, and maintenance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Washer and dry machine in one
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is so excellent I love my machine two in one
I would recommend this to a friend Rated 5 out of 5 stars
Decided not to purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the concept but after researching decided not the best option for me. My main concern was if problems the complexity to know because of being 2 in one and repairs costing more.
I would recommend this to a friend- Pros mentioned:Noise level
Rated 5 out of 5 stars
Wonderful machine!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Super quiet and it tells us both water and energy usage after every load!
I would recommend this to a friend - Cons mentioned:Cycle time
Rated 5 out of 5 stars
Washer dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing to safe space. Dry time is little long but nice not having a vent
I would recommend this to a friend - Cons mentioned:Cycle time
Rated 1 out of 5 stars
It didn't last. Customer screwed. No surprise.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even last a year. Dryer spin cycle makes a horribly loud noise like it's about to shake apart. Seems to constantly need detergent added. Takes ~5-6 hours. Called Samsung on the noise. They look for any reason not to support it. Even though I registered it when purchased. Purchased extended warranty through Bestbuy (since new technology at the time) and..shocker...their "free warranty service" is actually not free. They charge you service fee. Throwing it in the trash and going to buy a legit washer AND dryer from a non-electronics store who will stand by their sales.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the dismay about your overall experience using the unit. Let us help.
Below is the user manual link for your model. See page 79 for the suggested actions when the unit vibrates excessively or makes noise.
https://downloadcenter.samsung.com/content/UM/202504/20250428152618573/OID74251_IB_T-PJT_WD8000D_7LCD_EN_250428.pdf
For further assistance with the long cycle time, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150155783 to help our team pull up your information when you message us.
Thank you.
-Angelica
Rated 5 out of 5 stars
Loving it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great 2 in 1 laundry machine. Washer and a dryer altogether. It saves to much space in my home. Love it!
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Best product!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Gives peace of mind and very easy to use.
I would recommend this to a friend - Cons mentioned:Cycle time
Rated 4 out of 5 stars
Electric bills
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its take more time than I expected,im not sure if i did a good thing
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Hole in one!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and when paired to my phone I know exactly when the job is complete.
I would recommend this to a friend - Pros mentioned:Drying performance
Rated 5 out of 5 stars
Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the the best thing i got from Samsung compared to other
I would recommend this to a friend Rated 5 out of 5 stars
AWESOME TO HAVE IT ALL IN ONE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great , time and space saver , just set it and forget it
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, all you need to save time with the all in one
I would recommend this to a friend Rated 5 out of 5 stars
Nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We didn't install it yet, it looks slick and tall. Can't wait to use it.
I would recommend this to a friendRated 5 out of 5 stars
No complaints so far
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is efficient and saves so much time with not having to rewash clothes that i forgot in the wash. It also measures the needed laundry detergent so it's worry free. Con - the dryer does not escape outside so in the summer, using the dryer will raise the temperature but in the winter, it's an extra asset.
I would recommend this to a friendRated 5 out of 5 stars
Washer dryer combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with the results and the product. We were skeptical but have become believers. Also having Samsung products around the house, allows for viewing messages and seeing the progress
I would recommend this to a friendRated 4 out of 5 stars
Return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Softener dispenser didn’t work and it didn’t fully dry
I would recommend this to a friendRated 5 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good. Good work. Beautiful tablet. Not very big.
I would recommend this to a friendRated 5 out of 5 stars
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product leaves clothes smelling great and very dry
I would recommend this to a friendRated 4 out of 5 stars
Review on washer/dryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like it and the quality of it and love how i can control it with my phone takes about the same time washing and drying like a regular washer and dryer might take a little longer with big covers and stuff like that
I would recommend this to a friendRated 1 out of 5 stars
Delay
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with my recent washer and dryer combo purchase experience. It took almost a month for the item to be made available, and although I was given a gift card for the inconvenience, I was ultimately forced to arrange pickup myself. As a woman who recently gave birth, this situation placed an unnecessary physical and emotional burden on me and my family. My husband and I had to transport the heavy appliance and carry it up three flights of stairs, which was extremely difficult and unsafe given my postpartum condition. Delivery was expected as part of a reasonable customer service experience, especially for large appliances. While the gift card was appreciated, it did not adequately address the stress, delay, and physical hardship we endured. I believe this situation was handled poorly and would like this matter reviewed for additional consideration or compensation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TiffanyF,
We value the time you took to share your review about your Samsung washer and dryer combo.
Feedback like yours helps guide improvements to our support process and overall customer experience, giving us clearer insight into what customers encounter and where we need to focus our efforts to deliver more reliable and responsive support.
We’d really like the opportunity to review this more closely and see what additional support may be available. To ensure your experience is properly documented and handled with care, please reach out to us through one of the options below and include your reference number 1152284092 so our Samsung Care team can easily locate your details:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Thank you for your feedback.
Meneleo
Samsung Care



































