Customer Ratings & Reviews
- Model:
- WD53DBA900HZ
- |
- SKU:
- 6569235
Customer reviews
Rating 4.5 out of 5 stars with 474 reviews
(474 customer reviews)Rating by feature
- Capacity4.8
Rating 4.8 out of 5 stars
- Dry Time4.2
Rating 4.2 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the 5.3 cu. ft. Bespoke AI Ventless Smart All-In-One Front Load Washer/Electric Dryer Combo's overall and drying performance, ease of use, quiet operation, roomy capacity, and convenient detergent dispenser. The design is also considered a beautiful touch. However, some customers have concerns about the long cycle times and the machine's heavy weight. Other less common issues include wrinkle reduction, overall size, and maintenance.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Samsung laundry combo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, my clothes never before looked brand new as they are after wash and dry , convenient to wash and dry together, doesn’t take a lot of space in my kitchen. The only comment- very hard to close the bottom compartment where the soap and softener dispenses located
I would recommend this to a friend- Cons mentioned:Cycle time
Rated 2 out of 5 stars
Bid dollar tag not sure it's worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product vibrates the wall in the next room when you do wash only to take items and you reset the timed dryer mode takes forever. If you do just a few items it's fine not sure if it's work the big dollar tag
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StaceyB,
We recognize how you feel about your laundry combo. Allow us to assist you further.
We shared the manual link below for steps to take when the unit is vibrating during in use. Please refer to page 79 under "Excessive vibrations or makes noise."
User manual
https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf
We'd love to speak with you directly to provide further assistance when using the dryer mode. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151936915) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
- Cons mentioned:Cycle time
Rated 5 out of 5 stars
Great washer dryer combo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer dryer combo but be warned if you put a lot in at one time you could end up with a 4hour wash and dry time. But other then that i love it.
I would recommend this to a friend Rated 1 out of 5 stars
TERRIBLE!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine does what it lays out to do, while cutting corners in the process. After every load, no matter the size, all of my clothes/sheets/pants are ridiculously wrinkled. Some of the clothes also will not be completely dry. The front panels of my machine broke almost immediately after purchase as well. I would absolutely not recommend this product!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your home appliances play an important role, TuckF. Let's get the information you need to ensure your washer and dryer provides the best performance.
The links below will help you address the wrinkles on your clothes after each cycle. Learn more by checking the hyperlinks.
Laundry is tangled or wrinkled after washing:
https://www.samsung.com/us/support/troubleshooting/TSG01218323/
Clothes are not dry after Samsung ventless dryer cycle:
https://www.samsung.com/us/support/troubleshoot/TSG10002107/
You can contact our Samsung Parts Team to check the availability and compatibility of the replacement front panel. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Should you need more assistance with the washer and dryer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148407904) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Rated 5 out of 5 stars
Thank you Samsung!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're going to purchase this washer dryer combo, my advise would be to download the samsung shop app and purchase it from there. We were able to Order, purchase insurance, get a pedestal for the unit, have our old appliances hauled away for $15.00 each, installation was free and I was even able to trade in some of my other samsung products for a credit up to $540. You can't go wrong with this type of service!
I would recommend this to a friend- Cons mentioned:Cycle time
Rated 2 out of 5 stars
No steam refresh!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was delivered literally 90 minutes ago and I'm already questioning it. To be clear I'm in the middle of my first wash so I can't say anything about it's cleaning ability. But it's got no steam refresh, like at all. It's got steam wash and dry in multiple settings but those are between and hour and a half and 3 hours long. That's a wash, no refresh. Thus is nuts, all their other medium to top of the line dryers have this setting. This is the most advanced and expensive of their products and it doesn't have this simple function that's been around in their line for over a decade. This is something I use multiple times a day. Refresh a shirt I only wore in a video call or the store. Refresh throws for the couch. Fluff up pillows etc etc. I used this function more than actually washing clothes. I'm pretty irritated. The previous dryer that does this is still sitting in my living room and I'm thinking I might like it more. Contemplating this going back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the review about a specific feature the washer does not have, CaseyJ.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Cons mentioned:Weight
Rated 5 out of 5 stars
So Far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is a beast. Weights 300 pounds. I haven't had any issues with it. It cleans and drys extremely well. Get the extended warranty.
I would recommend this to a friend - Cons mentioned:Cycle time
Rated 5 out of 5 stars
So far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves it. It does however take a while to dry the clothes.
I would recommend this to a friend Rated 4 out of 5 stars
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does what we need it for vent less , there only need one space
I would recommend this to a friendRated 3 out of 5 stars
Nice Machine but had issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an overall good washer combo. Very happy with it except for one thing. On high speed spin whenit initially starts speeding the basket wobbles real bad as if off balance then as it speeds up no wobble. When slowing down just as soin is ending it wobbles real bad again as if basket is out of balance. Had geek squad come out and said the machine seemed to have a defect, it was also making a ticking/clicking sound as it spin would slow. A new one was ordered by the tech. The replacememt one was installed this morning. I will give an update after we have used this one for a while.
I would recommend this to a friendBrand response from Samsung
Posted .Hi John,
Brand-new appliances can be challenging to use. Let us help you with the unit.
Here are links to help you with the washer/dryer combo unit. Please watch the full video, play the sounds, follow the steps and click the hyperlinks for further help.
The best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Samsung washing machine is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147569909 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Noise level
Rated 5 out of 5 stars
AWESOME!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it works great and quiet!! super heavy to move though.
I would recommend this to a friend Rated 4 out of 5 stars
Bad app
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problems with the connection to the app. I still dont have it connected.
I would recommend this to a friendRated 5 out of 5 stars
Washer/dryer duo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this. The best thing since slice bread. You can use your app or your phone to operate.
I would recommend this to a friendRated 1 out of 5 stars
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is garbage! It broke in 13 days. Do not buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment about the experience you had with your Samsung washer. We'd love to help you.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147430094, which will help our team pull up your information.
^Rainly


































