Customer Ratings & Reviews
- Model:
- WA54CG7550AVA4
- SKU:
- 6579291
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the product's high capacity, excellent cleaning performance, and quiet operation. They also appreciate its effective pet hair removal, ease of use, and appealing color. However, some customers have noted that the cycle times are longer than anticipated and the appliance itself is quite deep.
This summary was generated by AI based on customer reviews.
Cancelled order!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited 1 month for delivery and at the last minute they cancelled. The message that was left on voicemail was need to adjust delivery not cancel….talked with the representative on the day of delivery and was told the washer didn’t arrive and would need to reschedule delivery. I ended canceling the order. Went online with Lowes….got it cheaper and my washer was delivered in 2 days! Thank You Lowes. Washer works great so far! Love the pet care cycle…..Best Buy has really went downhill the past few years especially with the service and delivery. We have used BB for MANY years but are now thinking we need to go elsewhere to assure we receive the best possible services.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
The experience is not what we expect from our customers. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific queries.
Have a great day!
^Chrystel
Water bill
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hot water , cold water not going well also need to purchase extra parts for alexa,if you don't mind using the hot water it's nice
I would recommend this to a friendBrand response from Samsung
Posted .We understand where you're coming from, and we're available to help, TamaxnisbaR.
It would be awesome if you could tell us more about your experiences with the washer so we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146919516, to help our team pull up your information.
Have a great day!
^Chrystel
No no no!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can I say obnoxious? Too many knobs and buttons but not the options I want like a plain extra spin to remove excess water after washing bedding. It doesn’t use enough water to cover the fabrics and the blankets stay on top and the edges curl under. So when it rinses all the crap stays on top of the blanket. It never turns over. After doing the bedding on 4 beds they all did the exact same thing. Terrible! The dryer is just as bad. It never actually dries the fabric until it’s dry. Pockets and waistbands stay damp. Returned both.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jill,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the products, and we know your disappointment about your experience with the washer and dryer.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that
better fit your needs.
Thank you.
-Angelica
Buyer beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer ever! Programmable settings are confusing and inflexible. It takes 3 rounds of high heat to dry a medium load
No, I would not recommend this to a friendPet washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not figure out how to operate it. I have read instructions. I can not figure out how to adjust water level and it sounds terrible when washing. :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SHELLH,
We can feel the disappointment you have with the washer. We are here to help you in every way possible.
Please see pages 40 -42 in the Operations section of the manual. This will show the cycle suited for each type of cloth and what settings can you modify.
https://downloadcenter.samsung.com/content/UM/202309/20230913214339031/OID67143_IB_WA7100C_EN_230912.pdf
We recommend checking the resources below to check the noise coming from your washer. Please watch the video and kindly click on the embedded words for more details.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146625975), and it will help our team pull up your information.
^Rodel
Not impressed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s too tall for most people to reach the bottom. Also my wife is certain it is putting oil spots on our clothes.
No, I would not recommend this to a friend- Pros mentioned:Capacity, Noise level
Best washer ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.washes large loads, very quiet. Don't think about it, Just buy it.
I would recommend this to a friend - Pros mentioned:Ease of use
Great Product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced our washer with this Samsung. We had one in our prior home and we absolutely loved it! We had to buy another one for our new house. IT IS THE BEST choice ever! Works great and easy to use especially with the pet care system. Highly Recommended!!!
I would recommend this to a friend - Pros mentioned:Capacity
Great Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a Kenmore Cabrio which broke, the reviews on this one seemed good so we bought it. I'm so happy we did, because it's fantastic. Fast, washes clothes really well, it's big and beautiful.
I would recommend this to a friend Samsung Washer the best!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Samsung Washer! Especially the blue color and the spout that I use to clean out my detergent cup.
I would recommend this to a friend- Pros mentioned:Cleaning performance, Pet hair removal
Must have with shedding pets
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this washer. We have two dogs and I am impressed with the amount of dog hair that is removed while washing. A lot of our clothes I do not dry in our old washer they would still have dog hair on them. Now to save up to buy the matching dryer.
I would recommend this to a friend The night life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the color and i like how it let's you know when it's done
I would recommend this to a friend- Pros mentioned:Noise level
Great washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I luv this washer. It is quiet and has multiple washing options.
I would recommend this to a friend Very Satisfied. Best Buy gives the best deals.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely satisfied with the product. It is an elegant load washer and it works perfectly. The delivery people were very nice and kind when they came to install it at my place. I highly recommend this product from Best Buy as they give out the best deals.
I would recommend this to a friend- Pros mentioned:Capacity, Ease of use
Great washer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Large capacity, easy to use, easy to keep it clean and nice looking.
I would recommend this to a friend - Pros mentioned:Capacity, Pet hair removal
Great washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer so far. Large capacity and does pull out pet hair well.
I would recommend this to a friend Satisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher is very easy to use and does a great job cleaning clothes. Cycles run smoothly and everything comes out fresh and clean. I am happy with my purchase.
I would recommend this to a friendPet Wash is a MUST!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the pet option! It is what sold this washer!
I would recommend this to a friendWashing Machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product! The features are exactly what we were needing.
I would recommend this to a friend- Pros mentioned:Pet hair removal
Must have for any Pet owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pet Care option makes the difference when compared to the normal model, will recommend to any pet owner.
I would recommend this to a friend