Customer Ratings & Reviews

I love this machine. It cleans clothes and bedding really well, no more pet hair after washing, that’s mainly why I purchased this specific machine.

This is an appliance very well made. Would highly recommend

Love the washer, the delivery guys were great. It would be better with more written operating instructions.

I would give it a five but to add softener or laundry soap the tray needs to come out further.

Love this washer! We have 3 dogs, 2 kids and it can keep up with our crazy family

I recently purchased this washer and dryer set from Best Buy and experienced multiple service failures throughout the delivery and replacement process. The initial dryer arrived with significant damage (a large visible dent), requiring a replacement. However, the return of the damaged unit was not properly processed, resulting in a delay of several days before a replacement order was even initiated. This required me to follow up myself to resolve the issue. When the replacement was finally scheduled, the delivery was set without confirming my availability. Upon arrival, the delivery team informed me that installation was no longer included in the order, and they did not bring the required power cord. As a result, I was forced to install the dryer myself using parts from my previous unit. Additionally, the replacement dryer also arrived with cosmetic damage, although less severe than the original. After explaining the full situation to customer service—including multiple delivery issues, delays, installation problems, and receiving two damaged units—I was offered only a $100 gift card as resolution for all the headaches and keeping the damaged dryer. Since then, I have noticed that the same washer and dryer set is now being offered with an additional $200 promotional discount, which exceeds the compensation I was offered despite experiencing significant inconvenience and product quality issues. Overall, this experience reflects poorly on both product handling and customer service resolution. I would expect a more appropriate level of accountability given the number of issues encountered.

Have been using for about 3 weeks now.i do like the filter trap in the washing machine. Helps with the blankets and towels that end up clogging the drum. Very large and can easily fit a king size comforter, that is heavy and thick. Previous washer I had never filled with enough water nor washed it well.

Good washer. The pet filter works well with hair/paper. Easier to get hair off clothes before the dryer step.

Wife loves it. It’s better than any side loader and she can check the diagnostics with her smart phone

Thid thig is fantastic deal for the money and it works great