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Customer Ratings & Reviews

Your price for this item is $849.99
The comparable value price is $1,039.99

Customer reviews

Rating 4.7 out of 5 stars with 287 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer, highlighting its high capacity and excellent cleaning performance. Many appreciate the quiet operation and the effectiveness of the pet hair removal feature. While some find the depth of the washer to be a concern and the cycle times longer than expected, the overall sentiment leans positively towards its ease of use and appealing color.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 287 reviews
  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How wonderful. Make my house luxurious. and helps my clothes smell fresh and straight

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking and working washing machine. Hightly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Pet Care Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was on back order but received the day promised. Installation was great and I love the pet cycle!

    I would recommend this to a friend
  • Cons mentioned:
    Cycle time

    Rated 1 out of 5 stars

    Worst purchase ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really HATE! this washing machine. The only thing I like is the color, it takes too long to wash even on quick cycle. I wished I had gotten an agitator because the lint balls and hair from my pets is just unbelievable never had this with my old machine. I guess everything being at the bottom when it goes through its cycles is the reason why I’m having these problems with lint balls because I don’t have an agitator for the clothes to be propped up on when it goes through the cycles

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Chiqunia,

      We understand how important it is to have a reliable appliance at home. Let us help you with your washer.

      Here is a link for troubleshooting steps for your washer that runs too long, kindly click the embedded words.

      The link below will help you with the long cycles of your washer. Learn more by checking the hyperlinks. In the event that the steps did not resolve your concern, please select "No" to move to the next steps.

      Samsung washing machine spins poorly.
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1149408588) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Love this machine!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So many different settings and capabilities. The alerts and ability to control by phone are very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excited

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ❤️ love...the product works great I would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Seems to work fine. Haven't seen much value in wifi connectivity. Time will tell about reliability.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. So much space, quiet, color and style is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing washer in every way. Wish I had ordered it months ago. Can not say enough good about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice machines! Perfect for us! Very pet friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pepper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally happy with my washer, thrilled that I was able to wash all my beddings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been outstanding since installation. Looks great and operates very quietly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice large wash tub - numerous wash settings to accommodate any wash load - also like the uncommon color

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Well built machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice machine. Lots of great features like Wifi. We can see when a load finishes on the Samsung TV we have. It has a very nice capacity to handle larger items like bedding. Highly reccommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You Won't Be Sorry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this machine! I just wish it had auto detergent dispenser.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for Pets

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a 2 year old whirlpool washer that quit working. Absolutely love my new Samsung washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Much more efficient than my LG washer. Can't wait to get the matching dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far it runs so quiet and I love the wi-fi capabilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovely washer, but not meant for short people

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it other than I'm short and I can't reach the bottom when unloading

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase please close excellent would be recommended to others

    I would recommend this to a friend