Customer Ratings & Reviews
- Model:
- WA54CG7150ADA4
- SKU:
- 6547603
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer with Pet Care Solution highly for its large capacity and effective cleaning performance. Many appreciate its quiet operation and the helpful pet hair removal feature. While some find the depth of the washer to be a concern and the cycle times longer than expected, the overall sentiment leans positively towards its ease of use, appealing color, and convenient in-washer filters.
This summary was generated by AI based on customer reviews.
Best Buy ruined the experience.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased this washer and dryer set from Best Buy and experienced multiple service failures throughout the delivery and replacement process. The initial dryer arrived with significant damage (a large visible dent), requiring a replacement. However, the return of the damaged unit was not properly processed, resulting in a delay of several days before a replacement order was even initiated. This required me to follow up myself to resolve the issue. When the replacement was finally scheduled, the delivery was set without confirming my availability. Upon arrival, the delivery team informed me that installation was no longer included in the order, and they did not bring the required power cord. As a result, I was forced to install the dryer myself using parts from my previous unit. Additionally, the replacement dryer also arrived with cosmetic damage, although less severe than the original. After explaining the full situation to customer service—including multiple delivery issues, delays, installation problems, and receiving two damaged units—I was offered only a $100 gift card as resolution for all the headaches and keeping the damaged dryer. Since then, I have noticed that the same washer and dryer set is now being offered with an additional $200 promotional discount, which exceeds the compensation I was offered despite experiencing significant inconvenience and product quality issues. Overall, this experience reflects poorly on both product handling and customer service resolution. I would expect a more appropriate level of accountability given the number of issues encountered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mark,
We acknowledge the time you took to share your review of your Samsung washer, and we value the details you provided.
For purchases completed through Best Buy, delivery, replacements, installation, promotions, and compensation are handled directly by them. Please contact Best Buy using the information below.
Best Buy Contact Information:
Phone: 888-BEST BUY (888-237-8289)
Website: www.bestbuy.com
If you ever need to reach out to Samsung, please include this reference number (1152283953).
We appreciate the opportunity to review your feedback.
Geraldine
Samsung Care
- Pros mentioned:Cleaning performance
Pet washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer! We have 3 dogs, 2 kids and it can keep up with our crazy family
I would recommend this to a friend Loving it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have been using for about 3 weeks now.i do like the filter trap in the washing machine. Helps with the blankets and towels that end up clogging the drum. Very large and can easily fit a king size comforter, that is heavy and thick. Previous washer I had never filled with enough water nor washed it well.
I would recommend this to a friendGood washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good washer. The pet filter works well with hair/paper. Easier to get hair off clothes before the dryer step.
I would recommend this to a friendLove the washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the washer, the delivery guys were great. It would be better with more written operating instructions.
I would recommend this to a friendWasher review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves it. It’s better than any side loader and she can check the diagnostics with her smart phone
I would recommend this to a friendFantastic machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thid thig is fantastic deal for the money and it works great
I would recommend this to a friend