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Customer Ratings & Reviews

Your price for this item is $949.99

Customer reviews

Rating 4.7 out of 5 stars with 275 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer, highlighting its high capacity and excellent cleaning performance. Many appreciate the quiet operation and the effectiveness of the pet hair removal feature. While some find the depth of the washer to be a concern and the cycle times longer than expected, the overall sentiment leans positively towards its ease of use and appealing color.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 275 reviews
  • Rated 5 out of 5 stars

    Great washer - delays for dryer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing washer. Very efficient. I ordered the set in early January and still waiting on the dryer so something to keep in mind. Washer absolutely worth it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have washed small and large loads, clothes and comforters- no issues with the machine self balancing. I'm happy to have gone back to a top loader, my clothes smell and feel cleaner than they did with the front loader.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washers

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great and wash very well! Worth the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Ordered the set washer and dryer. Washer was on back order but the dryer works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful washer top closes very nicely doesn't slam can hold large loads would recommend this set to anyone in the market for a new washer and dryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying my new washer. I am learning about the various options for washing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the set. It has been a big difference for my utility bill and my family's laundry needs

    I would recommend this to a friend
  • Cons mentioned:
    Cycle time

    Rated 1 out of 5 stars

    Worst purchase ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really HATE! this washing machine. The only thing I like is the color, it takes too long to wash even on quick cycle. I wished I had gotten an agitator because the lint balls and hair from my pets is just unbelievable never had this with my old machine. I guess everything being at the bottom when it goes through its cycles is the reason why I’m having these problems with lint balls because I don’t have an agitator for the clothes to be propped up on when it goes through the cycles

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Chiqunia,

      We understand how important it is to have a reliable appliance at home. Let us help you with your washer.

      Here is a link for troubleshooting steps for your washer that runs too long, kindly click the embedded words.

      The link below will help you with the long cycles of your washer. Learn more by checking the hyperlinks. In the event that the steps did not resolve your concern, please select "No" to move to the next steps.

      Samsung washing machine spins poorly.
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1149408588) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t wait to do laundry now. Very good product. Rp

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How wonderful. Make my house luxurious. and helps my clothes smell fresh and straight

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking and working washing machine. Hightly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Pet Care Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was on back order but received the day promised. Installation was great and I love the pet cycle!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this machine!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So many different settings and capabilities. The alerts and ability to control by phone are very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excited

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ❤️ love...the product works great I would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. So much space, quiet, color and style is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Seems to work fine. Haven't seen much value in wifi connectivity. Time will tell about reliability.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing washer in every way. Wish I had ordered it months ago. Can not say enough good about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pepper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally happy with my washer, thrilled that I was able to wash all my beddings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice machines! Perfect for us! Very pet friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been outstanding since installation. Looks great and operates very quietly.

    I would recommend this to a friend