Customer Ratings & Reviews
- Model:
- WA54CG7150AW
- SKU:
- 6547601
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer, highlighting its high capacity and excellent cleaning performance. Many appreciate the quiet operation and the effectiveness of the pet hair removal feature. While some find the depth of the washer to be a concern and the cycle times longer than expected, the overall sentiment leans positively towards its ease of use and appealing color.
This summary was generated by AI based on customer reviews.
Well built machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice machine. Lots of great features like Wifi. We can see when a load finishes on the Samsung TV we have. It has a very nice capacity to handle larger items like bedding. Highly reccommend this product.
I would recommend this to a friendYou Won't Be Sorry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE this machine! I just wish it had auto detergent dispenser.
I would recommend this to a friendGreat washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice large wash tub - numerous wash settings to accommodate any wash load - also like the uncommon color
I would recommend this to a friendExcellent for Pets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a 2 year old whirlpool washer that quit working. Absolutely love my new Samsung washer.
I would recommend this to a friendWorks good when it works
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washing machine broke after 1 year use. Bought best buys 5 year warranty, and they havent honored it after 2 months of trying to get it repaired. Very unhappy with the lack of trying to fix it from best buy. Extended warranty is a joke. This is fraud.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RussellF, we understand your frustration regarding your broken washer. We want to speak to you directly and get more information about your washer for better assistance.
Should you wish to provide feedback on the appliance repair process experience you had with the retailer, please get in touch with the Best Buy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your questions or transfer you to your local store for assistance with your specific concerns.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150281064) to help our team pull up your information.
Have a great day.
^Camille
Cancelled order
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled the order immediately after purchasing them when I found a huge savings on the same pair at Lowes.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for leaving a review. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for further assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to assist you with any concerns you may have.
Have a great day.
-John
Bad experience
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issue with this washer, reached out to bestbuy but was told to reach out to samsung because item is still under warranty, reached out to samsung and was told washer connector damages are not covered and i need to pay out of pocket. I have bestbuy total membership but it was useless, bestbuy not helpful, samsung not helpful. Washer is just 6month old
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how you feel regarding this washer. We are here to help you in every way we can.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149378946), to help our team pull up your information.
Have a great day!
^Rodel
Samsung washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so far it runs so quiet and I love the wi-fi capabilities.
I would recommend this to a friendGreat Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Much more efficient than my LG washer. Can't wait to get the matching dryer.
I would recommend this to a friendLovely washer, but not meant for short people
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it other than I'm short and I can't reach the bottom when unloading
I would recommend this to a friendWasher review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase please close excellent would be recommended to others
I would recommend this to a friendLaundry
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good the only cons it is that the instructions book it not showing how to maximize all the features that coming with it
I would recommend this to a friendNew purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. ………………………………………… ………………………………………………..
I would recommend this to a friend- Cons mentioned:Cycle time
Did not do what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice features, does not do what it says with the pet hair removal and cycles seem way longer than last washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kmooty,
The washer is essential in every household, especially for children and pets. Let’s gather the information you need to ensure your clothes are clean after each cycle.
The links below will help you ensure that you have clean clothes and that your washer spins properly. Learn more by checking the hyperlinks. You can also check the user manual and see page 40 (PET CARE WASH) to know more about the cycle.
Samsung washing machine spins poorly:
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
User manual:
https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf
Should you need more assistance with the washer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148380244) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Poor Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing good I can say about this washer is it has a large drum. The spin speed is too slow to get enough water out to prevent long drying time. And forget getting pet hair off of anything. It fails at that. In addition it took 2 weeks to get the heavy chemical "new" smell to dissipate some. Product returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MelissaB,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the products, and we know your disappointment about your experience with the washer.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that
better fit your needs.
Thank you.
-Angelica
Samsung Electric Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy delivered the Electric washer within 2 days, its working fantastic!!
I would recommend this to a friendIt's okay.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is very deep. It is missing some choices I have had on previous washers. The lid The
I would recommend this to a friendBrand response from Samsung
Posted .Hi Nona,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
- Cons mentioned:Depth
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy. If I would have known differently i would have chose front load. Too deep to get clothes out. Had to buy step stool to reach in to get clothes out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Paulette H,
We thank you for your honest review on how the height of this Samsung washing machine, which is 45.8 inches, can affect the laundry experience. Should you require assistance with the washing machine, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Leo
Cancelled order!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited 1 month for delivery and at the last minute they cancelled. The message that was left on voicemail was need to adjust delivery not cancel….talked with the representative on the day of delivery and was told the washer didn’t arrive and would need to reschedule delivery. I ended canceling the order. Went online with Lowes….got it cheaper and my washer was delivered in 2 days! Thank You Lowes. Washer works great so far! Love the pet care cycle…..Best Buy has really went downhill the past few years especially with the service and delivery. We have used BB for MANY years but are now thinking we need to go elsewhere to assure we receive the best possible services.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
The experience is not what we expect from our customers. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific queries.
Have a great day!
^Chrystel
No no no!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can I say obnoxious? Too many knobs and buttons but not the options I want like a plain extra spin to remove excess water after washing bedding. It doesn’t use enough water to cover the fabrics and the blankets stay on top and the edges curl under. So when it rinses all the crap stays on top of the blanket. It never turns over. After doing the bedding on 4 beds they all did the exact same thing. Terrible! The dryer is just as bad. It never actually dries the fabric until it’s dry. Pockets and waistbands stay damp. Returned both.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jill,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the products, and we know your disappointment about your experience with the washer and dryer.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that
better fit your needs.
Thank you.
-Angelica