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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 254 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-254 of 254 reviews
  • Rated 1 out of 5 stars

    Ms.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned both washer & dryer as they didn’t fit.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi RimaZ,

      Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day,

      -Ernest- Samsung

  • Rated 1 out of 5 stars

    Dryer issue

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    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clothes does not dry on first cycle, needs 3-4 cycle for comete dry.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Recommended

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer ever !!! Perfect size !! Now my white clothes shines! And I’m able to wash all my big blankets

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washer I ever purchased before it has amazing features you can even use your phone to turn on washer. Wow I truly recommend to everyone to buy this appliance especially with dryer your not going

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Works well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large load, quiet spin, clean clothes!!! My family is so happy to get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy so far. Still learning all the settings. :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great design and functionality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am satisfied and using it well. The design is excellent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer and dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User guide isn't very clear. Needs a tutorial on how to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer and dryer! Very happy with my purchase.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    NO FUNCTIONAL

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A defective product the detergent and fabric softener dispenser is non-functional.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi TaniaM, this brings a valid point into focus around how important it is for features like auto‑dispense to work smoothly in everyday laundry routines.

      The Auto Dispense system is designed to release detergent and softener automatically, with proper fill levels, settings, and clear pathways supporting consistent performance each cycle.

      This guide provides troubleshooting steps for dispenser-related performance.

      https://www.samsung.com/us/support/troubleshoot/TSG10002916/

      If this continues, connecting with us allows our team to review your washer’s setup and determine the next best steps. Please have reference number 1152509066 available to keep things moving smoothly.

      Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
      Facebook Messenger: https://m.me/samsungsupport
      X: https://x.com/messages/compose?recipient%20id=18768513
      Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      Samsung appreciates your business.

      Khristine
      Samsung Care Samsung

  • Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far best purchase we have made in a few years now. This machine is smart and amazing!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beautiful from outside

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine broke down just a few months after the warranty expired. The Samsung-authorized repair service charges non-refundable $140 before they are willing to even take an appointment. You can guess why. (As you can imagine those kinds of business models.) We threw away the junk box and are now looking for something other than Samsung. Do yourself a favor and look elsewhere -- other than Samsung.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washing Machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is great as of now! No issues since we have had the machine.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the headache and extra water bill.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have significant time and money then buy Samsung. A medium sized load of laundry can take 2 to 3 hours. The system will say that it's imbalanced and rinse and spin several times. Even if you just select a spin cycle, it will rinse and spin again. Our water and electricity bill has increased drastically since owning a Samsung washer. DO NOT BUY from them. The service technician says he spends more time repairing Samsung than other brands.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      The washer is essential in every household, MarkJ. Let’s gather the information you need to ensure your clothes are clean after each cycle.

      The link below will help you address the issues with the unit and ensure you can maximize the use of the washer. Learn more by checking the hyperlinks.

      Samsung washing machine spins poorly:
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Should you need more assistance with the washer and dryer, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148317916) to help our team pull up your information when you message us.

      Have a great day,

      -Ernest- Samsung