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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 254 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 254 reviews
  • Rated 5 out of 5 stars

    great washer with good features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this washer so far. The features are a bonus- the easy jet for spot cleaning, the active wear cycle, the reminders when to do a self clean cycle and the automatic detergent dispenser. Clothes are clean and fresh!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 3 out of 5 stars

    OK washer, but sister dryer is terrible, so avoid

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good capacity, but I'm underwhelmed. Everything is hidden under the largest item at the end of the cycle.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this for over a year. So far so good. I've noticed that I have saved on detergent. Less is more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Washer - Hands Down

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super excited about our new washer. It’s amazing! We have never used a washer as powerful and capable as this one! I wish Best Buy did Bogo so I could get the matching dryer!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good reliable, and more durable than its other models. Wifi helps you know when your laundry is done to time manage better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer, very modern and big. Plenty of functions, and has a great small water faucet that you can use and comes handy yo do some hand pre-washing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The automatic soap dispenser is what’s up!!! I am saving so much laundry soap.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect fit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the sleek design and color. Not to mention we have a pets, and the hair removal contraption is a plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery people was very nice and very patient with us, I love there delivery services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love love love!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the auto dispensing detergent/softener feature. Keeps my kids from using to much detergent. Clothes come out super clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Due your research

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a nice item but found it cheaper o Samsung website and Bestbuy would not price match

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer I’ve ever had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only have to clean it once to get clean as I needed it to be

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High Efficiency Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. The sales person was helpful with helping me select the product specific to what I needed,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big and huge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time i have a big washer like that. Very convenient and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Silent washer!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that I don’t forget to put the clothes in the dryer now with SmartThings notifications!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but all of things that it does is difficult right now how to get use to it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I was sad - I loved the appearance of the washer .

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first new washer had a massive leak. It was replaced with a new exact washer that no longer leaked but I had a lot of 4 c error codes. It also took an awfully long time for the cycle to finish. For instance, a 26 minute wash cycle took about 1.5 hours in real time to finish.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi DeeEv2022,

      We can feel the frustration you have with this washer. We are here to assist you with it.

      We recommend checking the resources below for steps to take when the washer is showing an error code. Please watch the video and kindly click on the embedded words for more details.

      Washing machine displays an error code:
      https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code

      We also suggest checking the resources below for steps to take when the washer is taking longer to complete the cycle. Please watch the video and kindly click on the embedded words for more details.
      Samsung washing machine won't spin or won't stop spinning:
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/
      Should you still need support, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1147264928), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 5 out of 5 stars

    Amazing washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washing machine. It looks amazing. Look forward to using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer and dryer combo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer and dryer the delivery guys were excellent too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washers are awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is amazing !! The fit and finish are excellent

    I would recommend this to a friend