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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 254 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 254 reviews
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer ever! It does the job and best thing you can fit big loads

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer, it is very specious and the color is lovely, too.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Fantastic !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this machine. A great performer. Purchased this along with the matching dryer (DVE55CG7500E). This washer is very quiet and does an excellent job with cleaning. Love the Auto Dispense System. Fill up the compartment and machine releases the correct amount of detergent to match the size of the load your washing. I like the “Colors Cycle”. Washer adds enough water to move the clothes around. No need for the “Deep Fill” option. Normal and quick wash cycle do a great job in cleaning. Was looking at the new LG top loaders. But the controls were very confusing. The control panel on this machine is very user friendly. Very pleased with my selection of this matching Washer & Dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Very large capacity, super quiet, great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wash tub is huge! Fits all of my bedding in one go! Incredibly quiet . Love the automatic detergent dispenser. Definitely an upgrade

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Washer so far

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Washer, Quick wash, and bedding all you really need. It is very quiet, tried some LG washers that had a very high-pitched noise. So if you have the same problem get this washer. Only unbalance problems I have had is with heavy bedding or pillows. All I had to do is readjust and it's fine. It could drain a little more water out of the clothe but otherwise fine.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer, holds laundry soap, and softener, and auto dispenses. Only need to fill every couple weeks, and wash daily. Easy to use, looks nice, large capacity, recommend! Actually bought another for my daughter.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 2 out of 5 stars

    Sleek Design but Ongoing Issues

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung washing machine looks fantastic with its modern, sleek design, but my experience hasn’t been smooth. The initial unit had spotty performance right from the start, which led me to contact Best Buy. Thankfully, they quickly set up a replacement and handled the process well. However, even with the replacement, I continue to get a PC (clutch motor) error when starting a new load. The only temporary fix is unplugging and replugging the machine, which has become frustrating. While I appreciate Best Buy’s quick response, I expected better reliability from a premium brand like Samsung. ⸻ Pros • Sleek, modern design that looks great in any laundry room • Quiet operation when it works properly • Best Buy handled the replacement quickly and smoothly Cons • Ongoing PC (clutch motor) errors on startup • Requires unplugging/replugging to reset frequently • Reliability hasn’t matched expectations for the price

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We understand the frustration if your washer displays an error code. Let's get this taken care of. 

      We recommend checking this link if your washer is displaying an error code. Please follow the troubleshooting guide, "All other errors." Kindly see, " PC, PE for the definition of your error code.

      Samsung washing machine information and error codes
      https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code

      Should you need more assistance with the repair, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1150574393) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    smooth operator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet. Larger than you might think. straightforward options.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washing machine runs quite It’s deep u could wash king size bedding with no problem And you have your smart washing everything easy to setup

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Beautiful machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine. No agitator means no more laundry strangled around it. Quiet and it sings when it is done.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 3 out of 5 stars

    Auto dispenser

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    “I really like this washer overall—it’s efficient, quiet, and does a great job cleaning. My only concern is with the auto-dispense detergent feature. Even when I set it to a higher level, it seems to release less detergent than I expect. It’s not a dealbreaker, but something to keep in mind if you rely on that feature.”

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Kari,

      We understand your concerns about the auto-dispenser feature on your washer. Let us help you.

      We shared a link below with steps to help with your washer's dispenser. Please refer to the embedded words for more information.

      Dispenser drawer issues in Samsung washing machine
      https://www.samsung.com/us/support/troubleshoot/TSG10002916/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1150592390) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    Deep Fill & Active Water Jet >> 5-Star

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The almond color and trim looks great in the house and better than on the showroom floor. The old Samsung washer did not have a variable water level and no soaking option which was definitely an issue with my wife. This new washer has the Active Water Jet and Deep Fill feature. My wife really likes these features and praises the deep fill capability. Slanted top is not good, but prevents clutter. The Deep Fill capability makes the washer a five star in this family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washing machine, a must buy!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great washing machine, it is durable and high quality, it cleans my clothes great. I have been using it for a little over a year now, it is a great washing machine, very modern and high tech.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best Samsung Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Samsung top load washer. It's very efficient, large load, and the auto dispense system makes it very convenient for the softener and detergent for every wash without the hassle of putting them manually each time.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can wash bulky Items (Comforters, blankets). It's quiet you don't even realize it on till you hear the beep.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic washer. Does everything we need, has a huge capacity so a king sized comforter fits with room to spare, and it's very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer machine It is very quiet and has a lot of room for big loads.

    I would recommend this to a friend
  • Cons mentioned:
    Drain flow

    Rated 3 out of 5 stars

    Looks great but has issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer matches the Samsung dryer and the main reason we purchased it. It has a huge capacity and looks great but there are some things we don't like about it: The drain flow is fixed and can't be changed. The GE washer we had before this one drained just fine with no issues. The Samsung washer drains really fast, in fact, too fast for my drain to keep up. I have a 1.5 inch PVC drain and I had it 'snaked' by a plumber to see if there was any clogs in my drain system and there weren't any. The plumber told me that the newer washer drain really fast and older houses can't keep up. Why didn't the engineers at Samsung make a variable drain system to allow the consumer to set it at a flow rate their drain system can handle? In addition, the display panel is very confusing. We wanted to just spin the clothes and nothing else. When we selected 'Spin Only' it still filled with water to rinse. I didn't want to rinse, only spin.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      Our goal is for you to enjoy your washer to the fullest. Let us help you out.

      To familiarize yourself with how to operate your washer, please refer to the washer's manual. Kindly turn to pages 38-40 for the control panel icons and functions. Page 41 for simple steps to start, and pages 42-43 for cycle overview:
      https://downloadcenter.samsung.com/content/UM/202407/20240725163749475/OID64668_IB_WA7550C_EN.pdf

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147633400, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best washer we’ve ever had. Love the automatic detergent dispenser

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glam washer/dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    laundry can be boring but this new color is so much better than plain white or dark stainless. the rose gold trim is an extra bit of fun in a normally bland appliance

    I would recommend this to a friend